Password Sync agent needs .net framework 2.0 and 3.5 to work. Both these have a CVE.
The article (https://www.manageengine.com/products/self-service-password/help/admin-guide/Application/sync/password-sync-agent-native-password-reset.html) says Domain controller should have Microsoft .NET Framework 2.0 or 3.5 for password sync agent
error during patch deployment 33609 Office365_installer_15128.20178_currentx64.exe
hello I have the following error during the deployment of the patch indicated above. can someone help me solve it please Remote Office Last Contact Time Status Updated At Remarks Last Boot Time WOL Status WOL Remarks Reboot Required Local Office May 12,
Discovered resources not added
I am going through a 30 day evaluation of Password Manager Pro (on Linux), and I have imported 346 resources successfully from CSV. Now I'm discovering Linux resources in our server subnet, and I get an email showing 156 resources successfully discovered
Agent is not reachable
Hi Team! Greetings! I have some problems with Agent. The agent is not reachable when I try to scan system or install patches. Agent live status is down, but machine is online. This is not the first time this problem has arise. Last time I removed and
Report generating rows twice
I've made a report to show the time spent per ticket, but if the ticket has multiple worklog entries (i.e. work on the ticket over multiple days), the ticket shows twice on the report. I've attached a screenshot, you can see 1 worklog entry of 15 mins
Opmanager Plus Updates Forcing DB Backup even when opting out in GUI.
Long story short, like all of the servers in our domain, our opmanager server has a 2 hour desktop session limit imposed by our security team. All sessions are logged off after two hours. The issue we are facing is that when we perform opmanager updates,
Modify Users Mailadress: JSON Error
DesktopCentral: OnPremise, latest Version, latest Patch Hi all, I try to edit Users mailadress, but after "save" I retrieve this Error "org.json.JSONArray.toList()Ljava/util/List" Any Ideas whats wrong here?
Not receiving setup link in mailbox
Hello, I have the following issue: When I’m trying to log into PMP and, at the step for introducing the Microsoft Authenticator code, I want to click on “have trouble using MicrosoftAuthenticator?", next I introduce my username and email in a pop-up window,
Manage Engine Service getting stopped automatically
Hi, The manage engine service is getting stopped automatically. How can I get this fixed.
Unable to see 365 users from within ADManager
We used to have no issues seeing all users/exchange details from within ADManager but now we are getting an eror when trying to generate a list of users or groups from 365 tenant. It states it is connected and we are able to create new users with licences
Forced Backup - going from build 11000 to 11100
Trying to apply ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows.ppm to go from 11000 to 11100 and trying to skip the forced backup but not having much luck - this is the contents of our updmgr.bat: @rem Please set your Java path here.set @echo off
Blank page when opening Admin settings
Hello everyone, I'm performing test restore operation for our ServiceDesk Plus build 12000 Installed same OS version, same SD build, restored SD from backup - without problems. Server started, all looks working fine, but when I try to enter Admin settings
New critical bug with last update 10.1.2138.13
Hi, Like usual, new update fix things, and brings new bugs... But that new one is very critical ! Indeed since that last update released this week, we can no more perform remote assistance on already opened user sessions ! We can start a remote control
uninstall error Cannot remove InfoPath 2013
I am unable to remove InfoPath 2013 using the setup.exe /uninstall INFOPATHR /config "SilentUninstallConfig.xml" The progress states its uninstalling but stays in Progress for hours. Then it will error out with the message "Either you havent provided
Slow POSTGRESQL performance when submitting a ticket
I'm posting this in the hope that someone can help as it's causing alot of frustration. Recently created a new server and on version 13001. The system is fairly quick except for ticket submission which takes about 30 seconds on average. I have Ticket
Deploy Software on Organizational Unit - New Computers not automaticly added
Hi, when we deploy a Software/Configuration based on an OU it's working fine. But we have the Problem when new computers are added to the OU the deployment is not updated. Example: Software x will deployed on OU "Test" In Test is 1 Computer Software will
Technician stays cached
Hi all. We had one technician leave and a new one has joined us. I entered his details via "add new technician" and all works well, but if I go to any of our requesters (or go to add a new requester) his details appear in the name field and also the field
Manage on-going Process does not work
Hi, Software will be deployed althrough i configured a "manage on-going process" in the pre-deployment setting. In my test case i have installed Notepad++ Version 7.x and create a deployment of Version 8.4 with the pre-deployment setting "Wait for OUTLOOK
Updated MEDC from 10.1.0-SP2138.11 to 10.1.0-SP2138.13, unable to log on.
Invalid Username/Password. Tried stopping service and uninstalling update from updatemanager.bat, no effect. Unable to log on from a domain account but Local Logon works. Is there a an issue or has something changed?
dcpatchscan high CPU load
On some of our older pcs in my company we have detected that everytime dcpatchscan is running we have a very high CPU load 50%-80%. Is there a way to lower the scan rate? So that it runs once a day? I couldn't find an option to schedule the patch scan
Uninstall opmanager
Hello, I'm using Manjaro Linux, I installed manageengine netflow analyzer, but now I can't uninstall it. It says in the manual that the folder for uninstalling the software is located at installation folder which is `/opt/ManageEngine/OpManager/_uninst`.
SD+ roadmap website not up to date
Manage engine service desk plus cloud roadmap website s not even upto date. Its really frustrating to follow up the featues on this website. Last roadmap was updated on 6th April,2022 and today is 11th May,2022. https://www.manageengine.com/products/service-desk/cloud/help-desk-software-roadmap.html
Notification Pop up?
Is there the ability to enable a pop up whenever a notification/ticket has been received within Service Desk Plus rather than just monitor the icon for an alert?
How to hide checkbox "Keep me signed in" in login form
Hello. I need to hide checkbox "Keep me signed in" in login form. Since users are using “Chrome save password” and the “Keep me signed in” checkbox, they lock their account When password save in Chrome and checkbox “Keep me signed in” When user re-enter
CheckSum mismatch was detected during the last scan.
I planning to deploy the OpManager to my client. So newly install the OpManager version 12.5.631 on Windows 2022. After install and have not any configure, the OpManager daily prompt the alarm message. File Integrity : CheckSum mismatch was detected during
EventLog Analyzer No Longer Collecting Events
Has anyone experienced this same issue? There are no other details provided from the SIEM other than 'Internal Error'. This just randomly started happening a week ago and bombards our email account with 400 emails a day saying logs cannot be collected.
Database Backups Failing
Good Morning, I just migrated Desktop Central to a new Windows 2019 Server. The move was successful and I didn't have any issues. Now I am receiving an email Alert about the Database Backup Failed. The Scheduled backup of Desktop Central has failed. Reason
I can't run UpdateManager.bat to apply Service Pack
Hi, I can't run UpdateManager.bat to apply Service Pack. I do everything from the manual - stop service, do back up. Everything pass ok. But when I run UpdateManager.bat nothing happend. Please help me! What should I do to fix it?
OpenLDAP password synchronization for users with polish charset
Hello, I have problem with synchronizing password change to OpenLDAP for users with polish charset in CN ex: „cn=Adam Łącki,ou=Work,ou=Users,ou=PR,ou=ODD,dc=domain,dc=local” When I change password for this usser in AD DS, ADSelfService Plus is detecting
Form Rules in Project Management
Team, It is very difficult to work on Project Management. We don't have control on customizing the Project template as per the client requirement. No form rules are there. Could you please help us on this. Also, how to add additional fields in the
$RequestLink in email is different then in notification settings...
In the notification rules, my request links to the correct address that is used to get to the portal. In the actual email that is received, it is incorrect and no longer works. This was thoroughly tested prior to launch and every notification email link
Documentation for creating Apple VPP token needs to be updated
The documentation on how to get a VPP token from Apple Business Manager (ABM) needs to be updated. The steps have changed since the document was created. See the heading "Download Server Token" in the document here: https://www.manageengine.com/mobile-device-management/help/app_management/ios_app_management.html
AD Manager windows service stopping
Hi, We have just installed the windows service for AD Manager on our AD manager server however every time we start the service, it runs for a few seconds then stops. Below is the error we are seeing in the event log, we have tried run as administrator and adjusted the registry key to allow interactive services however these don't resolve the issue. The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 Any ideas?
Issue with Post to API using Python
Hi Folks, I'm having issues with creating a request in SDP through the API using Python and was hoping someone could help. I've managed to get a working test script but if I try and put any variables into the input_data block then I just get invalid
need the Desktop Central 10.1.2138.11 setup file
Hello. I urgently need the Desktop Central 10.1.2138.11 setup file. He retrieves the database and it turns out that the version on the site is newer. I tried to downgrade but it won't work - "Your current Build is 10.1.2213.2, so it cannot be upgraded
NCM failing to backup Palo Alto devices after upgrade
I'm hoping someone went through this already and has a solution, or at least a way to troubleshoot. We had OpManager Professional 12.5.583 backing up some PA220 and PA3260 devices for months without issue. We just upgrading the Palo Alto devices from
Surprising upgrades without notification
Hi Team, We use Servicedesk Plus cloud with a large team of 30-50 and growing technicians. We recently moved from On-prem where upgrades/updates were in our own hands. Now we seem to get surprising upgrades with no notification whatsover. this causes
Dodgy Landing Page On Logon - 10.1.2138.11
After updating to Desktop Central 10.1.2138.11 on the first logon of the day the landing page is rather odd. After a second logon everything is back to normal.
Error while deleting service desk instance.
Hi! We have Error while deleting service desk instance. Actually it was not used, just created one without any content in it. The go to instance also doesn't work. Appreciate any thoughts on this.
Desktop Central cannot start after update from 10.1.2137.11 to 10.1.2137.15
Dear Sir/Madam, I upgraded Desktop Central server from 10.1.2137.11 to 10.1.2137.15. After upgraded, I couldn't start services. Please guide to rollback to previous version. Thanks.
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