Cetificate error
Good day. I need help please, I am getting the error below when I try to import the new certificate: certifcate:
Distribution Server re-replicating every job
Can someone point me in the right direction on what i'm doing wrong? I have configured a job to deploy O365 local to the machines in our environment. The job will then replicate to the Remote Office Distribution Server correctly, and then deploy to
All distribution server replication in warning since last update
Hi, I have noticed since the installation of the last version of DesktopCentral last week that all my distribution server are in warning about replication summary. I have the orange circle saying "replication cycle finished with some failures". If I go
Problem with Patch managemrnt in Dekstop Central
Hi, I've installed a Desktop Central Server in a closed network without internet. I followed the steps regarding "Patch Management for closed network". I downloaded the zip file and downloaded the vulnerability database using the following command. patchsync.bat
Self scan error
Hiya. I am trying to test scanning some windows laptops that not on our domain, so i am looking at the self scan. I have downloaded the exe generated a api key and when i run it i get this error Has anyone had this before? Thank you Rich
OOps Something went wrong
I want to add a emai adress to the admin user account. Everytime i try this i get the Error need this to activate 2FA. any suggestions?
The automatic deployment package for Zoho Cliq is bad
I was recently doing a trial for Zoho Cliq (since we already use MEDC!) and wanted to push the Cliq client to a few workstations to test with. When creating the package MEDC shows Zoho Cliq 1.5.0 as an option and offers to auto-configure the package.
Agent configuration greyed in version 12003
Hello, anyone else seeing this problem or are there any ideas? I made a ticket (#7457585) about this, but there has not been any progress with that. In our ServiceDesk Plus version 12003 agent configuration page is greyd out. t was working when we installed
Importing Remote Office csv failing
Using the information from desktop central, the csv file is formatted as such. However, when i get to import the csv file it errors out with this: REMOTE_OFFICE_NAME,HAS_DS,DS_DOMAIN_NAME,DS_NAME,DS_IP,DS_DNS_NAME,DS_PORT,DS_HTTPS_PORT,REPLICATION_POLICY_NAME,PROTOCOL,HAS_PROXY,PROXY_SERVER,PROXY_PORT,PROXY_USER,PROXY_PASSWORD,COMPRESSION_TYPE,COLORQUALITY_TYPE,COMPUTERS ,,,,,,,,,,,,,,,,, - Header name(s) " REMOTE_OFFICE_NAME " are not allowed Instructions to be noted to prevent errors while importing
Error when get CI Details using Deluge
Hi We are trying to get CI information using Deluge but we got this error: inputData ='<?xml version="1.0" encoding="UTF-8"?><API version="1.0" locale="en"><citype><name>All Assets</name><criterias><criteria><parameter><name compOperator="IS">CI Name</name><value>WKS_NAME</value></parameter></criteria></criterias><returnFields><name>CI
SDP needs its own asset management agent and not an integration with DC
I would like to urge ManageEngine to go back to putting the asset management/scanning feature back into the SDP product in a near future release, rather than using a completely separate product to implement the functionality. Or at the very least, merge
Adding a specific function to a business role
We try to add a specific function to a business role that we would like to use to send an email to department when a request is created. When i use the "send email" function, it always gives me back an internal error. I looked up on the zoho deluge help
Error Message : Traceback (most recent call last): File "addApprovals.py", line 30, in <module> if ApproverStage1 in requestObj['udf_fields'] and requestObj['udf_fields'][ApproverStage1] is not None
Hi All, I have some trouble on implement this dynamic approval https://pitstop.manageengine.com/portal/en/kb/articles/how-to-implement-dynamic-request-approval-using-fafr-and-custom-triggers-25-2-2021 i have error : Traceback (most recent call last):
ADAudit Plus - User name encoding error
We have been using ADAudit Plus for nearly a year, and receive daily summary emails that detail logon activity. I have seen sporadic issues with user names present in this report, maybe once every other month. The issue appears to be some kind of encoding/decoding
"ADAudit Plus is not running" after migrating to new server
Hi! We recently migrated ADaudit to another server following the guide. And it is working fine. But after the migration we are getting e-mail that "ADAudit Plus is not running" and the URL is pointing to our old server. Email looks like this. And I can´t
restore database SDP MSP 10.6
hi, I creat backup database by automiatic every day at 11:20 AM in E:\MSP\ManageEngine\ServiceDeskPlus-MSP\backup I try to restore database... so i shout down SDP MSP service next i go to cmd and use comments cd E:\MSP\ManageEngine\ServiceDeskPlus-MSP\bin
API V3 worklog issue 10.6 Build 10601
Hi, We upgraded the Dev server on 10.6 build 10601. And in previous build 10.4, I had a call on v3 api that was working for fetching worklogs from request with a call on /api/v3/requests/xxxxx/worklog When calling now the service I get an issue : { "response_status": {
Import Asset - unparseable date
I'm trying to import asset data into Service Desk Plus 11.1.0 Build 11126 I had a template csv which had a single asset listed with an acquistion date of 03/09/2016 That imported fine and then I deleted the test asset. I then obtained a list of assets
Upgraded to 479, now PXE media will not replicate to remote sites.
Hi, I just upgraded to 479 this past week and now PXE media will not replicate to remote sites. What is up with quality control with updates lately? Introducing massive bugs/issues into production environments is not acceptable, and it seems to happen with every other update. I need ME support to assist ASAP. Thanks
Updating Cached Credential Over VPN (Cisco Anyconnect)
Hello, I am unable to get the system to update the cached credential over vpn after password reset. I previously had a support case with manageengine regarding this, which was resolved, but I have since then lost the settings. I believe the resolution
ManageEngine service not starting on "Managed Server"
Hello, We have 1 admin server set up as well as 1 managed server. I have the license successfully uploaded into the admin server. Build 12.2.0 The two issues we are having are: On the admin server, all of the tabs except Dashboard and Support are grayed
Upgrade Failure and backup password
Greetings! Today i tried to upgrade from Build 13000 to 13001 and get upgrade failure. After that if u start service - SDP is not working and not accesible via browser. I tried rollback instruction and there is some problems too. Installation process
MS April Patches not showing under Supported Patches
MS April Patches not showing under Supported Patches after numerous attempts to sync the database. This is the latest Patches available in the database. Is it just me or is someone else experiencing the same issue?
Update Vulnerability DB - Issue with File Integrity
Receiving "File integrity verification failed. Invalid response received." error on attempting to check for updates... Trying to access https://patchdb.manageengine.com/dc-crs/crs-meta-data.xml.
HTML Tags in report from SDP
Hi All, We are having an "issue" with the reports being exported from ServiceDesk Plus. We are trying to include Task Worklog descriptions, but they all come up on the report with HTML tags all over. The same reports generated on SDP doesn't contain the
DCC Hangs When Going TO The Computer Tab
Greetings, Our Desktop Central Cloud installation hangs at loading now whenever we go to out computers tab under Scope of Management. It was working just fine this morning until we approved some computers for the agent install, and it has been hanging
Patch scanning fails
Hello, Since this afternoon, Patch scanning on all our 100+ PC fails with error message "Anomalies found in scanning.Contact support with agent logs". I'm not sure if it's due to the upgrade from 10.1.2138.11 or to the synchronizing with the patch database
Attackers Gaining Administrative Access to Zoho ManageEngine ADSelfService Plus Instances
FYI anyone with internet facing selfservice should act quick Rapid7 reporting Attackers Gaining Administrative Access to Zoho ManageEngine ADSelfService Plus Instances Rapid7 Managed Detection and Response (MDR) recently observed several incidents in
File Integrity : New files were found during the last scan.Please Click here to view Details
Hello, Our OPManager is apparently working fine, but displays this message "File Integrity : New files were found during the last scan.Please Click here to view Details" If i follow the link it says "You are not authorized to view this page" The version
Cert Expired?
Anyone else having a cert expired issue? Using chome does not work to continue, had to use edge to get back in with the expired cert. Just expired like 15min ago.
Not accepting the Incoming mail setting
HI Not accepting the incoming mail setting in service desk plus getting below error. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
Mail Server Settings - Internal Error
Hello We cannot make any changes in Mail Server Settings. When tried to remove account, "Internal Error" message shows up. ( Please refer to the screenshot in attachment) We cannot remove nor add or change anything in Mail Server Settings. Please advise
Tableau Prep Builder being pushed out to some of our PCs even though it doesn't exist on our server - anybody else?
I've reached out to Support about this and they confirmed this is a known issue and they're working on a fix and will email us full details when they have them. Support stated this was not just affecting us and our server, but "all" systems. We have multiple
Problems mounting server shares on MacOS, using Mac Agent under Configurations...
Hi, I would like to ask if anybody else, in the forum has encountered issues when trying to mount server shares using the Mac Agent, under Configurations, in Desktop Central? I have just received confirmation (but no bug report reference number, as yet. I have requested this), from DC support that there appears to be a bug, when trying to mount shares, using Configurations in DC. I have been provided with a script, as a work around, until the DC team are able to fix this bug, but I'm afraid the script
ME/DC dropped the ball with macOS patching...
It appears that, since the introduction of macOS Big Sur, Apple have had a paradigm shift in the way patching of macOS behaves and can be managed. It appears that ManageEngine have dropped the ball on this event quite spectacularly. No comment or response
Wrong encoding in Account description (Cyrillic)
After updating to version 10.6, the information in the "description" field of the account was displayed incorrectly when entering Cyrillic characters.
Windows Defender showing as vulnerable, but actually it's not
This is the first time I'm really digging into our new Endpoint Security add-on. One thing that's strange is I have a lot of systems showing: "Vulnerabilites CVE-2021-31978,CVE-2021-31985 are fixed in Windows Defender 1.1.18200.3 mpam-fe-defender-x64"
Some users can can use old passwords and some not??
Hello... We have Windows Server 2012 R2, where we have a server named AD-1 and is the primary so to speak and AD-2 is the secondary, meaning only AD-1 can send out the changes. We are using ADself service Plus. Not sure where to look to get the version
Survey report is not calculating average rates well since upgrade
Hi All, I have a problem with the survey report which is about the average rating by months. After the upgrade the AVG line has started to miss calculating the average rating, but I don't know what is the reason, When I check in the individual rating
[SOLVED] Reset MFA for Administrator account
I have a MFA issue, after adding google authenticator as my second way of authentication for Administrator account, it is not working and I can't login to service desk plus now . I there any way to reset it?
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