Trying to start PostgresSQL server failed
Hi everybody! For several months, I've had issues with trying to update my install of ServiceDesk Plus FREE version when it was trying to stop or start PostgerSQL To get around it, I would manually use startDB.sh or stopDB.sh and the patch would apply.
Error occured while processing the DownloadInstalledProductsXML
Hi, after updateten my test system from 10.1.2127.16.W to 10.1.2137.11.W patch scan isn't working anymore. Nothing else was changed. Only DC Update including the automatic agent update. Clients have this error in the logs: 22-02-07 APD
Locked out of system
We've updated our main AD administrator account which was configured within SelfService for domain configuration. Problem is we are now unable to log in to the system to update the configuration with the new password (get Invalid domain configuration
Patch ID 109351 Update for .Net Core (x64) (3.1.23) Wrong Download
The download for this patch is for the previous version, attempting to automatically download it attempts to download the 3.1.22 version and generates a checksum error. Please pass this to the patch team for review and correction
AdManagerPlus
Hi everyone. I have a problem with reports in this App. All reports always showing only 100 entries. Is it license restriction on something different like specific settings. I have version 7.1.26 now in trial mode
Asset Managment - Serial Number
Good Afternoon Has anyone created a function in SDP Cloud to auto populate the Serial number of an asset with the Discoverd Serial Number. We had a similar issue with the last logon user that needed to be the primary users. The SDP Cloud DEV team did
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
APM Plugin MSSQL Server Network error IOException: Could not create socket
Hi, could you help me with this message. The database monitor was working good. But days ago send the message: MSSQL Server is down. SQL Error : Network error IOException: Could not create socket I edit the monitor and test the credential. I checked
Unable to sync AD users to servicedesk
I was able to sync AD users as recently as End of January. I have changed nothing except Patch and now i get this. My Passwords has not changed and i have entered the password again just to make sure. Any assistance would be helpful.
SSL Certificate import Error
I am getting an error when trying to import a certificate into ServiceDesk Plus. I did send this in to the ServiceDesk Plus Help Desk and they wouldn't look at it because I am using the free version. I am using SD+ version V 13.0 Build 13000. On Premise
[SOLVED] Change SAML Port
Does anyone know how to change the SAML port in ServiceDesk Plus (on-prem) version? The web interface does not allow you to change it, and if you change the SSL port, it does not update it either.
Web links won't open in default browser...
We have an employee web portal through Google Sites that have tons of links and tools for our employees. WIth the Google Workspace apps rolled out to the iPads, they are logged in to all of the Google apps once they log in to Gmail. The problem I'm
Pam360 agent not responding
Am having issues with the Pam360 agent. I downloaded the agent and installed using command prompt with the key, the agent shows running in the background service but it doesn't respond. is there a step I'm missing or is it from the app
Domain authorization does not work through the form
I had SSO configured for domain authorization. In this case, I could use the form for entering credentials to enter by another user (if necessary, configure something from the user's computer). But after updating (build 12001), it is not possible to login
SNMPv3 (Traps) + Palo Alto Firewall
Hello, I'm trying so utilize OpManagers 'Forward Trap' function with SNMPv3. Trap Forwading works fine when using SNMPv2, but when trying to achieve the same using SNMPv3 I run into problems: PA-820 is set up accordingly and I can see incoming SNMP traps
Unable to create an alert that triggers if something is renamed in an OU
Hello all, I'm trying to create an alert that is triggered if someone renames a group in an OU. We have checked and the auditing is turned on for add/remove OU objects on the entire domain, so I don't think that's the issue. My current settings for the
Not able to create " Incident - Additional Fiends - New Field"
Hi, We have not able to create the New Field in Incident-Additional Fields error "New Field Addition Failed". I attached screenshot and logfiles. Version: 12007 Db: MSSQL
Problem when scanning users from a domain
After upgrading from 11308 to 12001: When importing users from AD, I get the error "Exception occurred while enumerating Organizational Units."
Can't run from desktop icon
Hi After installing latest service pack I can`t run ADManager from the icon on the desktop. Running the command line from the BIN Folder : javaw.exe-Dproduct.home-..-Djava.library.path=..\1ib\native got 'javaw. exe' is not recognized as an internal
issue while coping Business rules from one site to other
Dear Team, We are trying to copy business rules from one site to other but could see on rules with critera gets copied and no action is updated for any BR. Use: I am trying to copy one of the site's business rules, technician groups, SLA which is currently
##] Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties when starting ServiceDesk
A. I had to reconfigure the incoming mail server info. I received the followin message when I tried to save the settings. "Try to configure the Self Sign/Trust certificate". B. I looked for it in the mail fetching issues and follow the steps described
Updating Request Additional Fields With Deluge (Business Rule/Custom Function) Errors
Hello, I have a business rule set up to run a Custom Function when a ticket is created through email. I want to change the contents of certain fields based on the subject of the email. Mode An Additional Pick List An Additional Sline Category/Subcategory/Item
Some roaming agents you have selected are not supported under your current license edition
Hi, I'm trying to use the Free version of Desktop Central and am getting an error when trying to approve a laptop. Full error says: Some roaming agents you have selected are not supported under your current license edition and will not be approved. Proceed
Desktop Central, computer name not current?
We are seeing some instances where a computer has a different name than what is in DesktopCentral. For example, we start out with laptop01 that is in DesktopCentral. It is renamed via Windows to match a new naming convention, like newlaptop001. The system's name is up to date on the domain and it is restarted and logged in to by the typical user without issues. DesktopCentral is retaining the old name: laptop01. The agent is still communicating. If we go to Remote Control the computer, the new name
LDAP fileds are messed up after upgrade to 12.00 and LDAP import does not update certain fileds
Hi All, I have a problem with LDAP import after we have upgraded the ServiceDesk Plus to 12.00. The user import is updating from the LDAP, but certain user fileds, like phone number, Department Name, JobTitle are messed up and not right for users. I have
Users Skipping updates on MacOS
Hello, Users are able to skip OS updates on big sur. The popup for manage engine appears to install the update, but no matter what deployment policy or options i select, the user is still able to skip the update. How do we prevent the users from having
Cannot push agents to computers
Hi, As the title sais, I am trying to push agents to computers inside my network but every time it fails. I am using the domain enterprise account and I still get Access is denied. No firewall, DNS resolution working just great, I can connect from the
Patch 109351 - version numbers and actual patch differ and fail to download.
Patch id 109351 actually downloading correctly to store but shows as Failed, seems to be a mismatch of versions.
how to restore
Hi, I would like to know how to restore a database from an old version to a new one? We want to recover all our settings from version 8.1 to version 11 ? Thanks
Issues with product After build 12217
Hello. After build 12217 we have been facing some issues with the product. 1: Incidents evidences or notes generated before applying the update were gone, just the incident empty. 2: Failed Attempts to synchronize with Advanced Threat Analytics. 3:
No data available, Files Copied from File Servers (Shared Folders)
Dear Support we are exploring the DataSecurity Plus trial in a lab environment We have installed DSP Agent in the file server with some shared folders, but the files copied report is showing that no data is available, need your expert guidance for displaying
some patches uninstalled after deployment
Hi, in patch management, in a few computers, I can deploy some patches correctly, but after restarting the PC Patches will uninstall automatically. And are displayed in the Missing Patch list. Patches are also installed on some computers, but are still
Account unlock/Password reset trying under the identity of the user
Hi, We have recently setup a new policy that uses MFA. Until you try to unlock an account or reset a password, everything works fine. When you try either option, we are getting a native exceptions: adssp.error.native.no_unlock_priviledge::::: For the
Desktop Central service status starting
Dears, Good Day Kindly be informed that, I have issue with manage engine desktop central MSP 10. After installing the product stuck status starting. Please Find attached logs folder Yours advice Please. Windows server 2012R2 Data Center
An Error occured while creating a report is sdp
Hi, When technicians try to create a report, SDP gives an error like the image below: my sdp version: 11311 my sdp DB : SQLServer
Service Desk Plus Mail server settings
Hi All, im just in the process of setting up and testing the cloud version of service desk plus but I'm having some issues with the mail server set up and getting a generic error I've tried a Cpl of different ports but still the same issues Server name
Access Denied error from agent install in remote office after update to 10.1.2137.9
Early apologies for the wall of text... We've been running with local + 2 remote offices for a few months without any trouble when today I noticed a new workstation that was deployed at one of the remote offices did not pick up the agent. The message
[SOLVED] How to skip the forced backup - Windows - Error
https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html#SkipForceBackup on the website is specified (but is incorrect): set JAVA_OPTS=-Ddb.home="%DB_HOME% -DSkipForcedBackUp=true" closing quotes must come first
Agent version mismatch
Hi, we decided to avaluate Desktop Central and now have few problems: Server Central Server : 10.1.2137.4 Distribution Server : 10.1.2137.1 Agent verison mismatch: if You try to push agent from DTC server, agent installing from old msi and mst file has
Some Authentication Problem when logging in
Hello Everyone, hopefully you could help us resolved our concern below. When users logged in they encounter this issue. Any ideas/troubleshooting procedures will be a great help.
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