Task notification to a support group
Some technicians don't receive notifications when a task is assigned to a support group. If a request is assigned to a support group the notification works and when a task is assigned to a single user too. I can't see differences between technicians with
No alerts in inventory.
Hi ! My manage engine desktop central is: Server Central Server:10.1.2119.10 Distribution Server:10.1.2119.10 Agent Windows:10.1.2119.10.W Mac:10.1.2119.10.M After upgrading to this version, the server has stopped sending inventory email alerts. Previously,
version 11 still on very early stages
Hi After working more than 1 month with version 11, I have noticed that this version still in very early stages. For example: Performance application Missing fields on reports Missing options on expired contracts... Of course, I have tickets opened and
Inventory-> Computers not showing the correct /all IP Adresses
Hi, we noticed, while analyzing problems with the patch deployment, that not all Computer Show all of their IP Adresses when working from Homeoffice. Heres the details: Employee 1 has the IP 10.200.200.x which he got from our VPN Software. He also has
API v3 filters stop to work without any modification
I have a service read data and self close some specific cases, but service stop to work in night currently situation no reboot or os Patch or any updates on service desk praticaly no changing notthing . but this night requests filters stop to working,
Can Automation perform check - to avoid incorrect modification?
We use an automation to disable any accounts that have "never logged on" in 40 x days. We use the "never logged on" report that I think checks the logoncount attribute Yesterday, the script inadvertently disabled 55 x user accounts due to a WAN issue
Login error and user logging off
Hello everyone. So I've installed Asset Explorer on my company and, doing that, i've updated the other solutions that we have (ServiceDesk Plus and Desktop Central) to ensure compatibility between them. After that I've started having two issues on both
Upgrading ServiceDesk Plus from 12003 to 12006
I'm trying to update Service desk with the new certificate import, but neither from command line or with updatemanager.bat the window to select the certificate appear. How can I update the server? Windows server 2016
Service desk plus SaaS mobile IOS crash issue
Service desk plus SaaS mobile IOS crash issue when I try to add the URL and click save the application crash
Database data missing after AD Audit Plus patch
Hello. After update to latest Version:7.0.5 Build:7054, all previous data is missing for Active Directory Reports However, all Azure AD data is available: How can I check if the AD data is still in the database and recover it?
服务器执行失败
我在补丁管理 - ManageEngine Patch Manager Plus上安装补丁，出现“服务器执行失败”请问如何解决该问题？
服务器执行失败。
ManageEngine Patch Manager Plus上安装补丁，出现“服务器执行失败”问题请教如何解决
Agent creates many files (private keys)
Hi MEDC 10.0.706 DC agent creates many files (private keys) in folder C:\ProgramData\Microsoft\Crypto\SystemKeys on all computers (workstations and servers), where agent installed. During every one session from computer to DC server DC agent create 10-12
SDP Build 9336 - SMTP Issue
Currently getting the following error in the logs when sending emails via o365 smtp auth on build 9336. [03-01-2022]|[SYSOUT]|[INFO]|[124]|: 421 4.7.66 TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2. Visit https://aka.ms/smtp_auth_tls.
Configure Email Alerts - Overall disk space less than
I am currently using the "Configure Email Alerts - Overall disk space less than 5%" to alert me. This is working fine for all PC computers, but does not alert me to MAC computers that meet this threshold. Is this a bug? Rich
Updating Microsoft 365 not working
Good Afternoon, I am patching - Update for Microsoft 365 Apps for Enterprise Current Channel for x64 2201 of version(14827.20192) on 5 Surface Go Devices and I am not able to get the patch installed with refresh or startup options. I keep getting "The
APM v15402 Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Good mornig, Please, you could support me with the issue "Not able to collect the data for CPU,Disk,Memory attribute using SSH mode". I added recently 14 linux monitors and all have the same message. I had check the commands used to obtain the información
Editing groups of specialists is not available
Hello. after updating to version 13.00, the ability to get into the "Support Groups" section in Russian disappeared. After clicking on the link, returns to the page - /HomePage.do?view_type=my_view If translated into English, then it enters the page,
Upgrade from Version 9.4 build 9400 to 10000
I am trying to upgrade from Version 9.4 build 9400 using the following file i.e "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" But its showing uninstallation completed with the below error in dos prompt in the background. Could not create connection;
Custom views - Sorry an error has occurred
Hi, We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error: Sorry an error has occurred Unknown error occurred while processing your request. I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs. So far I've tried the below that I found in an old thread: Shut down service desk Rename
[SOLVED]no login for Administrator in web interface
Hello, i have a problem with administrator login to the web interface in service desk plus. when i prompt the credentials the system returns "username or password is incorrect" i search in the logs and i find this: [08:31:31:344]|[02-22-2022]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[59]:
[SD-100785] Empty new request after duplicating service/incident request
Hi SDP is v120007 After last upgrade request duplicating process is broken During duplicating incident or service request SDP clears body (description) of duplicated request and keeps all other fields like subject, type, requester, SLA, assets, etc.
Large Size of backup_logs folder in Desktop Central
Hi Friends my Desktop Central backup_logs folder has about 47GB Size and it has been grows in only 2 days! Also Number of log files is 8347! Log file and Screenshot has attached. my Desktop Central Version : 101213705 DB : SQL Server
Mail Fetching process of ServiceDesk Plus was stopped
Hi Team, We are getting following error message while mail fetching process. Product Name : ManageEngine ServiceDesk Plus Build No. : 9317 System Error Notification An error occured while processing email with subjectOfMail : RE: Small Parts messageid
Others Category Default Value Unicode issue
Hi, I want to change others category default value in service category to Arabic string, but I see UTF-8 issue that attached. I used this query to update: update globalconfig set paramvalue = N'الآخرين' where category = 'Others_Category_Default_Value'
Desktop Central forcing a reboot outside of maintenance window
This is related to ticket 2513407. We've been told that there is BUG in the server software that is causing the Destop Central Agent process installed on servers to reboot unexpectedly. Obviously this is going to cause a lot more harm than if it were
Database fails while restoring backup in Windows server
While restoring backup it fails after some times and shows the log portions given bellow. in SDP MSP version 9427 which is hosted in Windows server. localhost:65432 - no response Feb 24, 2022 7:48:41 AM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
Share request with specific group issue
Hi, I have problem with SDP MSP share request. I have 50 accounts and 15 support groups. When I want to share request with FI-CO support group in specific account, I can't find it because of that search result limited to 10 records. Even I use (,) comma
Error Restore
HI Friends I have a problem while restore SDP data my SDP database is Postgres. I'm using Arabic Language. Error message text file has been attached to this topic Service Desk 11300 My Database Postgres
Notifications for certain users
Hi, Having a problem with notifications for when a certatin user replies to requests. Notifications for new replies does not get sent to our technicians. The user is external, but is added as a local user to SDP. I have checked the spam filters but there is nothing that could affect this. The attached error ("It is either an automated mail or a bounced mail") gets generated in the logs. The reply from the user is indeed automated, but we do need it to generate notifications to our technicians.
[SOLVED] Cannot add attachment on request on non-english language selected [SD-82112]
Hi Updated SDP from 10510 to 10512 last night, no problem during update. But now Technicians reports that they can not add attachment when they respond to requests. I have tested this myself and I get a error message if I use a non-english language in SDP. No problem on english SDP: When I click Attach file, and file should be uploaded to SDP I receive this error: Ogiltigt värde angett för parametern "attach". Translated to: 'Invalid value for parameter "attach" And no file is attached. If I run
Has the new SDP version got some bugs?
Hi All, As seen from my screen shot. The new SDP version is showing a little strange. Seems to be showing some kind of code text on the wording in admin settings.
Can't install patch MESD v 11.2 build 11205
Hi there! MESD Plus installed on Windows Server 2019 DC. I have reviewed all the technical documentation on the site: ServiceDesk Plus migration sequence | ManageEngine ServiceDesk Plus download old version | ManageEngine ServiceDesk Plus latest version
Error sync SDP With Analytics Plus
hi Error sync SDP With Analytics Plus "We're sorry to inform you that error in invoking zoho reports data synchronization tool. Please verify the Zoho User email id, AUTH token key and proxy details Or Please find the root cause referring the logs under
Business rules problem
Hello, We are having some trouble with some business rules. The problem is that, we have a custom incident template for some users, and when we have to transfer the request to another department (via business rule), that doesn't go as it should be. We
Software Deployment : Error while downloading the required files
Hello, I am currently using DesktopCentral cloud and I tried to the software deployment by installing Forticlient EMS. I encountered the error "Error while downloading the required files" upon deploying my configuration. This is my installation command
Issue with PMP server startup on Windows 10
Hi, I've installed PMP on my Windows 10 machine. The "Password Manager Pro" service is started successfully but the problem is the taskbar icon still showing "stopped" or when starting from the taskbar icon the state stays in "Starting" status and it
problem with partition number in operating system deployment
hello everyone I want to deploy an operating system with a central desktop, in my computer park I have machines with two partitions in the same hard disk, I just want to format the "C" partition and leave the "D" partition unformatted but when I want
Telegram notification
Hello. I am a OpManager user. We are faced with the problem of Telegram notifications, or rather they do not work, I ask you to help in solving this problem.
Field and Form Rules - Unable to set fields on submit
Hi, on SDP Version 13000 the Field and Form Rules are not executed. unfortunately no technican is in the chat and a support mail takes way to long ...
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