Hello,

We are having some trouble with some business rules. The problem is that, we have a custom incident template for some users, and when we have to transfer the request to another department (via business rule), that doesn't go as it should be. We have a business rule for this, so when you set up for when a category like IT department it should automatically change the group and the template of the request (I'll attach a picture). But when we try to do this, it doesn't go off as it should do. I'll attach a picture to show what I mean as well. So can you help me, I think this issue started when we upgraded into the last build of service desk - 12.0 build 12007.