Software Deployment : Error while downloading the required files
Hello,
I am currently using DesktopCentral cloud and I tried to the software deployment by installing Forticlient EMS. I encountered the error "Error while downloading the required files" upon deploying my configuration.
This is my installation command on installer package.
FortiClientSetup_6.4.6_x64.exe /silent
Kindly see below the logs on dcswdeployment
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] Log open time: 2022-02-09 19:48:24:250
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] @@@@@@@@ Inside ProcessInstallSoftwareConfig Method @@@@@@@@
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] deleteValue: Key found ...!: 0
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] deleteValue: Delete value DCCreateProcessStatus success!
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] ProcessInstallSoftwareConfig : Number of Softwares Configured : 1
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] Dynamic Server enabled
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /client-data/2526000000053261/swpackage/swpackage-settings.xml
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty!
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty!
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 10.63.36.7 : 8384
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] GetOSName: OS Name returned from global variable Windows 10 Professional Edition (x64)
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] Get request not to reporting server
[ 2022-02-09 19:48:24:250 ] [ 4092 ] [INFO] agent communication with ds, so ignoring certificate
[ 2022-02-09 19:48:24:266 ] [ 4092 ] [INFO] InternetGetRequestEx: Error on getting content length header 0 and isChecksumEnabled: 0
[ 2022-02-09 19:48:24:266 ] [ 4092 ] [INFO] InternetGetRequestEx : Content Length of the request file: 372 Bytes
[ 2022-02-09 19:48:24:266 ] [ 4092 ] [INFO] Bytes read reached the contenlength
[ 2022-02-09 19:48:24:266 ] [ 4092 ] [INFO] InternetGetRequestEx : Total bytes read = 372
[ 2022-02-09 19:48:24:266 ] [ 4092 ] [INFO] InternetGetRequestEx : GetFileSize returns : 372
[ 2022-02-09 19:48:24:266 ] [ 4092 ] [INFO] InternetGetRequestEx : File completely downloaded..!
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] Successfully updated dcdatatransferdown.log
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] AgentSendRequest : Last Access Address is 10.63.36.7
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] GetRetryStatusData : ExecutedRetryCount Can't read
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] GetRetryStatusData : TotalFailureRetryCount read sucess
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] SendConfigStatusUpdateEx : Data to Send to Server ->
<?xml version="1.0" encoding="UTF-8"?>
<agent-params>
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="COLL_STATUS" PARAM_VALUE="3" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="COLL_REMARKS" PARAM_VALUE="[i18n]dc.db.agent.config.common.colln_started[/i18n]" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="COLL_REMARKS_EN" PARAM_VALUE="Deployment is in progress." />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="NAME" PARAM_VALUE="INT-MNL1-1524D" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="DOMAIN_NETBIOS_NAME" PARAM_VALUE="INTEGREON" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="RESOURCE_ID" PARAM_VALUE="2526000000794695" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="COMPUTER_NAME" PARAM_VALUE="INT-MNL1-1524D" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="MSP_NAME" PARAM_VALUE="DC_MSP" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="CUSTOMER_NAME" PARAM_VALUE="Manish.Sadhwani" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="CUSTOMER_ID" PARAM_VALUE="2526000000053261" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="RESOURCE_TYPE" PARAM_VALUE="1" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="REMARKS" PARAM_VALUE="Not Available" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="CONFIG_DATA_ID" PARAM_VALUE="0" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="ERROR_CODE" PARAM_VALUE="0" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="COLLECTION_ID" PARAM_VALUE="2526000029497093" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="IP_ADDRESS" PARAM_VALUE="10.63.41.64" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="LAST_RETRY_ATTEMPT" PARAM_VALUE="0" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="TOTAL_RETRY_COUNT" PARAM_VALUE="3" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="NEXT_APPLY_TYPE" PARAM_VALUE="Refresh/Startup" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="APPLY_TYPE" PARAM_VALUE="Ondemand" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="COMPUTER_DOMAIN_NAME" PARAM_VALUE="INTEGREON" />
<AgentParams AGENT_PARAM_ID="1" PARAM_NAME="AGENT_TIME" PARAM_VALUE="1644407304000" />
</agent-params>
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] Config Id : 124 is not a patch/servicepack configuration, so sending default configuration string
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] Compression not done...Flags : compressionData=(gv_compressionEnabled=0 && compressionRequired=0 && compResult=0)
[ 2022-02-09 19:48:24:281 ] [ 4092 ] [INFO] Compression and Checksum headers = (Compression Enabled 0 && CompressionRequired 0 && compResult 0)= 0
[ 2022-02-09 19:48:24:297 ] [ 4092 ] [INFO] Dynamic Server enabled
[ 2022-02-09 19:48:24:297 ] [ 4092 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /statusUpdate?computerName=INT-MNL1-1524D&domainName=INTEGREON&customerId=2526000000053261&actionToCall=3&actions=1&resourceId=2526000000794695
[ 2022-02-09 19:48:24:297 ] [ 4092 ] [INFO] InternetSendRequestEx : DesktopCentral Server & Port -> desktopcentral.manageengine.in : 443
[ 2022-02-09 19:48:24:297 ] [ 4092 ] [INFO] GetOSName: OS Name returned from global variable Windows 10 Professional Edition (x64)
[ 2022-02-09 19:48:24:297 ] [ 4092 ] [INFO] agent direct communication with server, so validating certificate
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] InternetSendRequestEx : Successfully posted the data to the server desktopcentral.manageengine.in
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] InternetSendRequestEx : Reading the response sent by the server desktopcentral.manageengine.in
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] Bytes read reached the contenlength
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] Successfully updated dcdatatransferup.log
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] SendConfigStatusUpdateEx : Successfully posted the Configuration status to the server . So going to trucate the datas available (if any) in the confighistory file
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] setFinalCollectionStatusToCalculateRegistry:collectionhistorypath is Software\AdventNet\DesktopCentral\DCAgent\CollectionHistory\2526000029497093[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:24:951 ] [ 4092 ] [INFO] UpdateConfigDataStatus : The Required SubKey is given by Software\AdventNet\DesktopCentral\DCAgent\CollectionHistory\2526000029497093
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] ProcessInstallSoftwareConfig : Criteria applied on SWPackagePath -> package_id=2526000029497083
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] ProcessInstallSoftwareConfig : Software running in privilege option : 2 (1 - > Run as. 2 -> system. 3 -> Target User)
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [ERROR] ProcessInstallSoftwareConfig: Credential not available in swconfig table!
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] @@@@@@@@@@@ Inside InstallUninstallPackage Method @@@@@@@@@@@
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] Dynamic Server enabled
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /client-data/2526000000053261/swpackage/sw2526000029497083.xml
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty!
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty!
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 10.63.36.7 : 8384
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] GetOSName: OS Name returned from global variable Windows 10 Professional Edition (x64)
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] Get request not to reporting server
[ 2022-02-09 19:48:24:967 ] [ 4092 ] [INFO] agent communication with ds, so ignoring certificate
[ 2022-02-09 19:48:24:998 ] [ 4092 ] [INFO] InternetGetRequestEx: Error on getting content length header 0 and isChecksumEnabled: 0
[ 2022-02-09 19:48:24:998 ] [ 4092 ] [INFO] InternetGetRequestEx : Content Length of the request file: 1981 Bytes
[ 2022-02-09 19:48:24:998 ] [ 4092 ] [INFO] Bytes read reached the contenlength
[ 2022-02-09 19:48:24:998 ] [ 4092 ] [INFO] InternetGetRequestEx : Total bytes read = 1981
[ 2022-02-09 19:48:24:998 ] [ 4092 ] [INFO] InternetGetRequestEx : GetFileSize returns : 1981
[ 2022-02-09 19:48:24:998 ] [ 4092 ] [INFO] InternetGetRequestEx : File completely downloaded..!
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Successfully updated dcdatatransferdown.log
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] AgentSendRequest : Last Access Address is 10.63.36.7
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] processSWPackageTable : Time Out Value : 7200
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] processSWPackageTable : architecture : 1 (1 -> x86,2 -> x64)
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] swpkgToRepositoryRelPtr resultdata is empty ! So assumping that this package no need of open network connection with the share server ....!
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Logging option set as 0
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] ############################################################################
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Package Name :ForticlientEMSv6.4.6
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Root Path :swrepository/2526000000053261/swuploads/ForticlientEMSv6.4.6
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Package XML Path :/client-data/2526000000053261/swpackage/sw2526000029497083.xml
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] User Name :--
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Package Type :2
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Operation :1
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Package Path :swrepository/2526000000053261/swuploads/ForticlientEMSv6.4.6
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Package Timeout Value :7200
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Installation Command Line Params :FortiClientSetup_6.4.6_x64.exe /silent
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Uninstallation Command Line Params :
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] MST file name :
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Software repoistory path :(null)
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Software repoistory is locked by :(null)
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] ############################################################################
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] InstallSoftware : installation file extension:
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] InstallSoftware : Going to perform the install action for the software ForticlientEMSv6.4.6
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] InstallGivenFile : Copy option is not enabled, hence proceeding the installation action with the network file path.
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] =========================================================================================================
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] @@@@@@@@ Processing PreInstallation Operations @@@@@@@@
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Inside ProcessPrePostConditionsAndActions Method
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Inside ProcessOldPrePostConditionsAndActions Method
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] End of ProcessOldPrePostConditionsAndActions Method
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] InstallGivenPackage: PreInstall operation processed successfully and Installation begins
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] =========================================================================================================
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] props->iHttpOpt : 1
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] gv_PackFileDownloaded : 0
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] DownloadPackages: Current Directory : C:\Program Files (x86)\DesktopCentral_Agent
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Inside the GetFileNameFromUrl
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] FortiClientSetup_6.4.6_x64.exe
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] @@@ Inside InternetDownloadFileWithCheckSum Method @@@
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] GetChecksumData : Checksum criteria : DOWNLOAD_URL_CHECKSUM='9d013352ce19ecbb923396737b52d162'
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [ERROR] CheckFileExists -> Invalid File Handle. 2
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Dynamic Server enabled
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by swrepository/2526000000053261/swuploads/ForticlientEMSv6.4.6/FortiClientSetup_6.4.6_x64.exe
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty!
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] InternetGetDownloader : DesktopCentral Server & Port -> 10.63.36.7 : 8384
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] InternetGetDownloader : Download Mode 0
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 10.63.36.7 : 8384
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] GetOSName: OS Name returned from global variable Windows 10 Professional Edition (x64)
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] Get request not to reporting server
[ 2022-02-09 19:48:25:018 ] [ 4092 ] [INFO] agent communication with ds, so ignoring certificate
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [ERROR] InternetGetRequestEx : Failed with the http status code, 404
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [ERROR] Error Code : 404 , Error Message : The cloud file provider exited unexpectedly.
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] Successfully updated dcdatatransferdown.log
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] @@@ End of InternetDownloadFileWithCheckSum Method @@@
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [ERROR] DownloadPackages: Error while downloading the file swrepository/2526000000053261/swuploads/ForticlientEMSv6.4.6/FortiClientSetup_6.4.6_x64.exe
The error code is : 404
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] DownloadPackages: Downloading the packages on the path "swrepository/2526000000053261/swuploads/ForticlientEMSv6.4.6"
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] *************************************************************************************************************
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] @@@@@@@@@@@ End of InstallUninstallPackage Method @@@@@@@@@@@
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] loading status for configDataID into memory : 2526000029497095
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] GetRetryStatusData : ExecutedRetryCount Can't read
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] GetRetryStatusData : TotalFailureRetryCount read sucess
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] *********** Software installation ends for (1)th Software Package .
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] UpdateConfigDataStatus : The Required SubKey is given by Software\AdventNet\DesktopCentral\DCAgent\CollectionHistory\2526000029497093
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] deleteValue: Key found ...!: 0
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] deleteValue: Delete value ConfigDataID success!
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] Message : The operation completed successfully.
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] ProcessInstallSoftwareConfig : FailedConfigIDs Write Sucessfully
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] @@@@@@@@ End Of ProcessInstallSoftwareConfig Method @@@@@@@@
[ 2022-02-09 19:48:25:034 ] [ 4092 ] [INFO] Log close time: 2022-02-09 19:48:25:034