Hello, 

i have a problem with administrator login to the web interface in service desk plus.

when i prompt the credentials the system returns "username or password is incorrect"

i search in the logs and i find this: [08:31:31:344]|[02-22-2022]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[59]: LoginException occured for user : administrator with msg : Couldn't send login result via callbacks|

i search the solution in this your post: How to reset administrator password in ServiceDesk Plus. (manageengine.com)

i follow the instructions but the problem is the same.

the version is: 12.0 Build 12000

DB: postgres

anyone with a solution? thanks