6. Copy and paste the below query and press Enter.
To Fetch Active SDOrgAdmin (after SDP 11.0 / AE 6.6):
Select al.login_id"Login ID",au.first_name"Name",al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser au on al.user_id=au.user_id left join sduser sd on au.user_id=sd.userid where ar.name like 'SDOrgAdmin' and sd.status='ACTIVE';
To Fetch Active SDAdmin (before SDP 11.0 / AE 6.6)
Select al.login_id"Login ID",au.first_name"Name",al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser au on al.user_id=au.user_id left join sduser sd on au.user_id=sd.userid where ar.name like 'SDAdmin' and sd.status='ACTIVE';
7. From the result, select the user and use their login_id in the below query to reset the password.
If the version/build is or greater than SDP 10.5 / AE 6.5 execute the below query:
PGSQL:
update AaaPassword set password='$2a$12$fZUC9IK8E/AwtCxMKnCfiu830qUyYB/JRhWpi2k1vgWLC6iLFAgxa', SALT=pgp_sym_encrypt('$2a$12$fZUC9IK8E/AwtCxMKnCfiu','SChar@123Mas!er','s2k-mode=1, cipher-algo=aes256'), algorithm='bcrypt' where password_id in (select ap.password_id from aaaaccpassword ap left join aaaaccount ac on ac.account_id=ap.account_id left join aaalogin al on al.login_id=ac.login_id where al.login_id= Login_ID);
MSSQL:
OPEN SYMMETRIC KEY ZOHO_SYMM_KEY DECRYPTION BY CERTIFICATE ZOHO_CERT;update AaaPassword set password='$2a$12$fZUC9IK8E/AwtCxMKnCfiu830qUyYB/JRhWpi2k1vgWLC6iLFAgxa', SALT= EncryptByKey(Key_GUID('ZOHO_SYMM_KEY'), N'$2a$12$fZUC9IK8E/AwtCxMKnCfiu'), algorithm='bcrypt' where password_id in (select ap.password_id from aaaaccpassword ap left join aaaaccount ac on ac.account_id=ap.account_id left join aaalogin al on al.login_id=ac.login_id where al.login_id= Login_ID);CLOSE SYMMETRIC KEY ZOHO_SYMM_KEY ;
NOTE FOR MSSQL: APPLICATION SHOULD BE RUNNING WHILE EXECUTING THE ABOVE QUERY
If the version/build is less than SDP 10.5 / AE 6.5 execute the below query:
update AaaPassword set password='$2a$12$fZUC9IK8E/AwtCxMKnCfiu830qUyYB/JRhWpi2k1vgWLC6iLFAgxa', SALT='$2a$12$fZUC9IK8E/AwtCxMKnCfiu', algorithm='bcrypt' where password_id in (select ap.password_id from aaaaccpassword ap left join aaaaccount ac on ac.account_id=ap.account_id left join aaalogin al on al.login_id=ac.login_id where al.login_id= Login_ID);
If the version/build is less than SDP 9.3 / AE 6.2 execute the below query:
update AaaPassword set password='2+uYvE3SLfO3XaHl+CaGLA==', SALT='1103287238602', algorithm='MD5' where password_id in (select ap.password_id from aaaaccpassword ap left join aaaaccount ac on ac.account_id=ap.account_id left join aaalogin al on al.login_id=ac.login_id where al.login_id=Login_ID);
After resetting the password, you will be able to log in with password as 'admin'. Ensure that you have selected 'Local Authentication' in the "Log on to" drop-down list.
8. If Local Authentication is disabled in the application, execute the query below in the database to enable it.
update globalconfig set paramvalue='true' where parameter='Enable_LocalAuthentication_Login';
9. Restart ServiceDesk Plus once after executing the above query.
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