Custom views - Sorry an error has occurred
Hi,
We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error:
Sorry an error has occurred
Unknown error occurred while processing your request.
I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs.
So far I've tried the below that I found in an old thread:
Shut down service desk
Rename \ManageEngine\ServiceDesk\Applications\Extracted
Rename \ManageEngine\ServiceDesk\Reports
Start up service desk
That didn't help though.
Anybody else have any ideas?
We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error:
Sorry an error has occurred
Unknown error occurred while processing your request.
I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs.
So far I've tried the below that I found in an old thread:
Shut down service desk
Rename \ManageEngine\ServiceDesk\Applications\Extracted
Rename \ManageEngine\ServiceDesk\Reports
Start up service desk
That didn't help though.
Anybody else have any ideas?
Topic Participants
Patrick Maxson
Dinesh Bhaskaran
Charles Palma
Daimler Colombia
chris