A. I had to reconfigure the incoming mail server info. I received the followin message when I tried to save the settings.

"Try to configure the Self Sign/Trust certificate".

B. I looked for it in the mail fetching issues and follow the steps described below

1.     Download the file from the link given below and extract it to the Service Desk Plus Home directory. https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/2016_02_03_11_25_23_o_1acqu0dua1tidbq1kni1llri9g1.tar.gz

2.     Run the Extracted batch file from the command prompt using the syntax given below. syntax:- gencert.bat (hostname):(port)

eg:- cmd> gencert.bat sdpexchnage.com:995

3.     You will receive an exception PKIX. On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus Home Directory.

4.     Copy the jssecacerts file under jre\lib\security folder and restart ServiceDesk Plus application.

C. After that, the ServiceDesk service won't start.

The Service Desk is installed on a Windows server 2008R2 and the free version of the application.