User Confirmation timeout
remote control User Confirmation timeout defaults to 30 secs and is greyed out. how can i extend this to a couple minutes
Access Terminal on Linux form Desktop Central.
Hi, Before upgrade to version 11.4.2516.26 then i can access to termial on OS Linux. With v.11.4.2516.26 then show only below ( i can't enter login to) :
Endpoint Central frequently needs remote control enabled
We use EC regularly and several times throughout the day we notice "Vew only" mode enabled. Multip[le users see the same thing.. Remote control then needs enabled again, by another administrator,allowing us to again control the target system. Can you
Latest Agent Update - Broke our PC sorting by Workgroup
Good Morning! The latest agent update that went out last week (v11.4.2522.03.W) appears to have mixed up our device organization in Endpoint Central. Prior to the update, our PCs were sorted in Endpoint Central by Workgroup name. Our company is a Microsoft
Desktop Central remote control help
I am trying to use the remote control component in Desktop Central. When I click to start the agent, a new window pops up saying "Please wait...Establishing remote control connection on -"computer name". After this nothing happens. The screen just keeps saying that it is establishing the connection. I tried accessing several computer from my machine with the same results. It used to work on Windows 7 but I recently installed Windows 10. Has not worked since. I am using Google chrome version 46.0.2490.86
remote view multiple computer in single browser
HOW TO OPEN MULTIPLE REMOTE CONTROL ON SINGLE BROWSER IN MULTIPLE TAB?
Remote Control stopped working
I cannot remote to any Computer. Tested telnet (telnet ip port) all worked cleaned JAVA temp items RDP works Symantec Endpoint Protection, Been using this for years now and created exceptions I have updated to the latest Desktop Central do not know what to look for in the logs Please advise
Broken Remote Control
Hi - I'm having an issue with Remote Control breaking after a uncertain period of time and needing to reboot the server to be able to use Remote Control again. This happens at very random intervals, with no real rhyme or reason as to why this happens. I realize this is a vague issue, but we're not exactly sure where to start looking. We just restarted the server yesterday and Remote Control functionality has returned, for the time being. I'm going to make sure to use Remote Control daily, so we
Blacken the monitor of the client computer (Does not return to previous theme)
Blacken the monitor of the client computer (Windows only) Computers keep a blackened monitor after the remote session is over. It should return to the previous theme.
Make User Confirmation Permanent
why when Make User Confirmation Permanent to remote this alert show? and why administrators cannot be reverted it? When user confirmation is made permanent, it cannot be reverted even by administrators. You should contact our Support to revert it.
Remote Control - Issues/Agent Connectivity
Hi We have Desktop Central 9 setup and we have our primary server IP as the LAN Address and the secondary as the external IP. We find that when we go to carry out remote control sessions, the users computer is showing as online, but when we try to connect the agent immediately shows as offline. Many of our users are remote and off our domain so i need to ensure that remote control is working (where possible as we cannot control 3rd party firewalls) The agent then comes back online after a few minutes.
Why are all my agent system tray icons grayed out
All my agent icons are grayed out. I right clicked on a grayed out agent and ran the troubleshooter, and it says everything is fine. When I try to remote control an agent, I get an error saying "Unable to establish connection with agent". I can run a scan of the workstations and the scan succeeds, so I know the server is talking to the workstation. I checked and port 8443 is open on the server, but not on the workstations. Does it need to be open on the workstations too? Any idea why
After recent update, Endpoint Central forces a User Confirmation Prompt for System Tools access
After updating to version 11.4.2508.14 suddenly my technicians are being asked to wait for end-user confirmation when accessing system tools. This is not a desired behavior. I want confirmation only on full remote control and not behind-the-scenes tools
Wayland support for Linux remote control
With more distributions making Wayland a default for their desktop environments, is there a plan to support Wayland in the Linux remote control app?
Inquiry About Low Latency Mode for Remote Sessions
Good day, Team, We experience load shedding in our country, which is essentially a scheduled power outage to reduce electricity demand. To mitigate this, our company fails over to a mobile service to continue trading. However, the connectivity is not
VNC for Endpoint Central
Remote tools in Endpoint Central service are slow. Does Endpoint Central not support VNC?
File copying does not work
Hello. After the last update, file copying does not work again. I turned off the firewall and it didn't help. I see the following entries in the logs: 18:53:20 File transfer Command: 'FILETRANSFER INITIATE 20355843090580 616735 Qc9Mxa0t1l8B6RI9XBO1c89_ln1raM3H'
Very Slow connection to remote computers on the same domain
Hello, We have been using Endpoint central for some time but since the start we have very slow connection to all computers no matter the internet quality or connection speeds. It acts like it is has under 15 FPS for the connection. We setup the lowest
Remote Control with Manage engine UEMS Remote control msi doesnt work
Hi i'm facing that i'm trying to remote control any Computer and even i have the msi installed when i click on a remote control pop up with download component appers. every time. it dosent matter if i installed every time. i cant remote control anything
The agent cannot access the RDS gateway
Hello. Since the penultimate update, remote connection has not been working - unless I turn off the Windows firewall. I haven't changed anything for a long time, the RDP port was changed for testing from 9000 to 9001 and the connection is still dropped
Endpoint central Agent Pusj
Hi, I just bought the endpoint central solution and pushed the agent to all devices in the company lan, but i need suggestions or advice or how i can push it to Work from home employees that never connects to the company lan note that thier device are
Does Endpoint Central allow remote terminal access for Macs?
Not seeing the ability for terminal access for Macs. I see a popup for Linux that they now allow it but not for Macs. Please let me know if I'm missing something. thanks,
Slow Speed of remote control through Desktop Central
Hi, There is a problem that we have and I don't know the exact reason. While we are using the desktop central the speed is fine but when we start remote control on a desktop system the speed is too low. we even change the color quality to low too but still it is slow. and sometimes it s less time consuming for technician to go directly to the system instead of controlling remotely on it. Could you please tell me the reason? and why is that? Is it because of our network or desktop central? Best Regards
Consent for remote session
Hi, I can't believe that there isn't a way to ask for consent when taking remote control, with a timeout where if the user hasn't replied, for example because they're not there, then we enter. Refusing connection makes no sense to us. At least give us
Endpoint Central Cloud - Remote Access - Communication Failed between Agent and Server
Hello Support, When trying to launch a remote session via DesktopCentral Cloud, we are unable to connect to any of our endpoints via Remote Control. The Remote Endpoints actually launch Zoho Assist, but our client never connects - the user sees that Zoho
How to access remote desktop session of a computer?
Hi there, When you need to remotely support someone who's working from home and are connected to their PC using RDSH, how can you connect to their session? If, say, someone is on PC001 via RDP when I click remote control, it just shows me the login screen.
How to download _15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15. PPM
如何下载_15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15.ppm
Remote control user is getting view only mode
Hi Team, we have tried modifying the default RBAC role remote viewer. we have changed the role to read access and tested and later moved back to full access. But still all remote users are getting the view only mode status bar when take a remote. No able
Endpoint Central Agent Removal from Single PC
I have a single PC that is having problems with Remote Control. I have tried to uninstall the agent through Agent > Computers > Uninstall Agent. Which fails with "An SSL Error Occurred". Agent shows as online, but basically cannot do anything with this
Quickly Find a user and remote control their session from the main navigation menu
Hi there, It would be really useful to be able to search for users from the search button on the menu bar, so that you can quickly locate them and connect to a remote control session with them from any page. In addition, currently the only way to find
Search for a user, Remote Control directly to their session. Change from one session to another directly from the Screen share.
Hi there, It would be really helpful for those who have lots of multi session users to be able to easily search for a username (from the menu?), then be given the option to connect into the specific session that they are active in at the point of search.
Remote control issues on Cloud hosted version
Hi, Not sure if anyone else has noticed, but it seems regardless of network, location and av enabled or not, we have been having a lot of intermittent issues with remote control, more often than not sessions wont initialize and just error out. Other times
Web Socket Connection Failure Error: Abnormal Closure
Hi there, Apologies if there are resources to resolve this issue already as they have eluded me. The majority of resources I find when searching were for issues when using Remote Control from a comptuer however my issue is when Remote Controlling from
Endpoint Central Remote Control Chnages
I am writing to express frustration with the changes made to Remote Control. Recent changes have forced remote control sessions to open in a new window instead of in a new tab. I get why some might want this. For me it is an extremely frustrating change.
Multiple monitors with HTML5 viewer
Our company is new to the ManageEngine suite. One of the big hurdles I have run into myself and other reps is the lack of proper multiple monitor support while using the Remote HTML5 viewer app. I was able to find the Active X viewer does support multiple
Remote Worker Endpoint Central Agent Update
We have several sales people that work exclusively from home. We ship them computers with the Endpoint Central agent installed. The issue is, after updating our Endpoint Central server all computers also need to update their agent software. These remote
"Endpoint Central" agent is not reachable
Hello, We have recently installed a Secure Gateway Server. There are clients with agent version 10.1.2138 that is not "reachable" even though troubleshooting shows it has connection. A few have managed to get updated to latest version 10.1.2220 but we
Problem Initating remote connection to Linux endpoint
Hi All, Hope someone can assist with an issue I've been banging my head against the wall with for a couple of days now. I am trying to connect a Linux Mint machine to my Endpoint Central service, using the manually installed agent. The agent installs
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
Open UDP 8443 for Secure Gateway?
In the official document, DC central server need to open udp 8443 for Remote Access. While configuring Seccure Gateway Server, udp 8443 is not required. Is it reasonable?
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