Remote Control with Manage engine UEMS Remote control msi doesnt work

Remote Control with Manage engine UEMS Remote control msi doesnt work

Hi

i'm facing that i'm trying to remote control any Computer and even i have the msi installed when i click on a remote control pop up  with download component appers. every time. it dosent matter if i installed every time. i cant remote control anything from now. 


i tryed to repair, unistall and reinstall comomponent but it doesent works. 

tryed in chrome, edge and mozilla browsers ....

this is EPC version



need help with this. 

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