remote control not working sometimes - random
We are on 10.1.2138.11. this problem seemed to start when we upgraded to this version. on some random PCs we can't control the screen but on those same systems we CAN do other remote management (services,command prompt, etc). doesn't matter which
having difficulties in remote assistance to agents ( Computer)
Dear Team I'm new to Desktop Central, I have no issues with deploying patches for the agents. I'm trying to use remote assistance to agent ( Computer ) via Remote control, a windows pop out , failed to load. with the Error message "websocket connection
New critical bug with last update 10.1.2138.13
Hi, Like usual, new update fix things, and brings new bugs... But that new one is very critical ! Indeed since that last update released this week, we can no more perform remote assistance on already opened user sessions ! We can start a remote control
Ability to use other remote desktop tools from with MEDC
A major drawback of MEDC is that it's remote control system is not FIPS140-2 certified (or even complaint). Because of this there are two functions I think need to be addressed: Ability to disable remote control completely. (checks the FIPS140-2 box in
Frequently getting "Web socket connection failure. abnormal closure" when trying to remote to clients
Not sure if an upadte to WIndows or what may have caused this, but we are frequently getting the "Web socket connection failure. abnormal closure" when trying to remote to PC's. Usually it will establish a connection after a few tries, but sometimes
Unable to establish connection with the agent pops up while actively using remote control
I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get
Remote control not working
hello there, after upgrading to 10.1.2121.4, only one tech can remote to a computer, we have license for 5 tech... if anther tech wants to remote to another computer, it never connects...
Unable to establish connection with the agent after Upgrade Desktop Central to 10.1.2121.4
I upgrade desktop central to 10.1.2121.4 After that I have a problem in Remote Connection Suddenly Agent Connection Failed and agent is not Reachable I installed servicedesk plus and desktop central on separate sever and i integrate servicedesk plus and
Remote control to MAC
Hi ALL! I have managed MAC Air with BigSur OS. I can't remote connect to MAC: Accessibility / screen capturing permissions not configured (referred to Error: Accessibility permissions not configured | Mac 10.4 Mojave (manageengine.com) ) But i have SSH-access
No sound in remote access
Remote Access does not play sound from the client computer. This is a basic and essential function for the Technical Support team, to be able to solve problems in audio players, browsers, etc.
Mac agent security
I installed the agent on a brand new Macbook (Catalina) this morning and got a security error which I had to ignore in System Preferences. Unfortunately I didn't get the full text but it did advise that the software developer needed to update the software.
Black screen when starting application "as Admin" during Remote Connection
Hello, The problem mentioned in the title occurs occasionaly. When trying to install a program "as Admin" the user as well as me (the admin) sees only black screen and nothing happens. To go back I need to make ctrl+alt+del and it goes back to where
Text Chat doen't work
Text Chat doen't work
Remote Control - viewing user's desktop - image quality blurry
Hello everyone, I recently noticed that when I use the remote control tool to connect to a user's desktop the video quality is kind of blurry. I can't exactly say when this started and I haven't changed any settings - only installed DC updates. I was looking for settings/ways to improve the video quality and bring it back to where it was before. In some cases it is extremely hard for me to see fonts on the users desktop due to the blurriness. Thank you in advance for any feedback that would help
Are HTTP ports needed?
Hello, Due to the sensitive nature of my org's business, we like to avoid using unsecured communication protocols--like HTTP--whenever possible. When I first rolled out Desktop Central I did not allow the HTTP ports 8444 and 8032 through the firewall. However, my team has reported that remote management (Remote Desktop, System Manager, etc.) does not always connect immediately. Could this be because I am blocking HTTP ports? What is transferred over HTTP? I do not like the idea of transferring potentially
remote control, web socket connection failure
Hello, we are seeing this error message a lot while working on remote computers. We will be working along fine on the remote session, then that error will pop up and we get disconnected. We can go right back and reconnect, but this can happen repeatedly making remote support very difficult. Any ideas? WE are using google chrome.
Asset Scan Failed
This pc is active and can I remote to it. But, when I do asset scan, it failed every time. Please see attachment.
Remote Session - Darken Screen
I'm curious if there is a way to change what the "Darken Screen" option actually shows when on a remote session. Often times a user will just think the computer is off or frozen so they'll attempt a hard shutdown of the computer. It'd be beneficial if we could change this to a splash image of our choosing. That way we can put a generic "Help Desk is currently remoted onto this computer" message to display on the screen with number for them to call if needed.
Edit Notification when Remote Control Session has ended
Hi team. Is there any way to edit this notification that is sent after the remote control session is ended? I would need to edit the language of the text. Thanks and Regards
Remote Control - Two Network Card in Computer
Hello I'm new in this community. Right now I am testing Desktop Central 10 Remote Control and I faced the problem. The PC has two network adapter. One adapter is for external network use and other is for internal. My Problem is that I can not connect with this computer from Tools > Remote Control > Connect although I can scan PC from Inventory > Scan Systems > Scan Systems or Scan All and the scan process finishes successfully (Scan Status: Success & Remarks: Scanning Completed ) Is there any way
device is up and pinging but is reported as down
i have a device that is pinging successfully and is up however i am unable to access the same in desktop central as it shows that it is down.
USB Pass through
Good afternoon all, We're currently demoing Desktop Central on a couple of servers and laptops. One issue we have encountered is that we only use PIV cards to login to all of our servers. Only authorized personnel have a PIV Card. The issue we're having is that we can't remotely pass through our PIV card to login to a remote server. Local admin accounts are disabled on all servers, so we have to use a LAPS account to login remotely. Unfortunately, this lacks the oversight of who is actually
Remote connection to Mac Os X 10.14.5 Mojave won't work
Hello, I am trying to reach mac computers using remote control, current version of mac is Mojave 10.14.5 . When I initiate the connection using HTML, a new window pops up but shows green screen with an indicator constantly moving left and right. I have no problems on win computers. I can see the green light on Actions menu of mac in inventory section, every other option is working but remote connection. Firewall on mac is off System Preferences>Security&Privacy>Privacy, ManageengineRemoteAccess
Change the storage path of Desktop Central recordings
Hello Support. We currently have Desktop Central v10.0.399. We have enabled recordings of remote connections generated from Desktop Central. We have two questions: Can we change the storage path of the recordings to another disk drive or to a remote path? Can we set the retention time of the recordings generated from Desktop Central? We need to establish the retention period of the recordings or change the storage path of the recordings, so that these recordings are not going to fill the storage
Remote Control on MacOS
I am unable to get Remote Control to work on a Mac client. The action log in DC shows "Remote Control failed to connect with MACOS- TEST.<b>Reason:</ b> Communication failed between Agent and Server". Windows machines on the same network are able to have Remote Control sessions connect successfully. The mac is fully patched, and has Agent 10.14.16. I also tried it on a second mac on the same subnet and received the same results. I'm not seeing anything amiss on the Mac's logs that point to an issue.
unable to remote control after update to 10.0.394
After update to 10.0.394, I am unable to remote control when connect using https (8383) port. A new windows open, and I get "Your connection is not private" error, with no option to proceed.
When changed to https I cant remote control anymore
Hi, When I changed Dcentral connection mode to https (8383) I cant use Remote Control anymore (8445) ? Error : This site cant be reached.
Mac and Linux Remote Connection
Hello, I have a problem when I'm trying to connect to some mac and linux machines. All time I see a green screen as shown on the screenshot
How to disable Desktop Central Remote control?
Is there a way to disable Desktop Central Remote control for certain computers. I would like it to be disabled for the servers. - Tasha
Remote Control
Hello From my understanding when you remote control to a device it is done through the central server. We have sites in various continents with a local IT team and a local distribution server who have performance issues when remote controlling their local machines. Is there a way of utilizing their local Distribution server instead of going through the central server?
Has anyone been able to use the new System Manager features?
We have upgraded to DC 10 and are excited to use Remote Command Line and Remote Event Viewer, but neither of these tools are working for any computer in our network. The event viewer does not load, and the command prompt accepts a command but then stalls. Do we need to open any additional ports for these features? Thanks
Changing notification port
After changing the Notification Server Port ( Admin > Server Settings ) how do I update the agents to use the new port? Running the agent troubleshooter shows that it is still using the default port (8027)? I'm trying to change the port because DirectAccess reserves 6000-40000 and I think it is interfering with the connection.
Desktop Central Chat and Remote Control Behaviour
Hi All, Has anyone experienced the chat tool and/or the remote control tool opening in new tabs rather than a new window? I would much prefer it to open in a new window. Many Thanks, Jake
Remote Control to RDP-Sessions doesn't work properly
Hi there, our remote control seems not to work with RDP-Sessions. We are able to select one of the logged-in-users on the computer, but the initiated remote session shows always the console sessions (the locked admin screen). The Chat feature instead works fine. Any hints? Thanks in advance! Regards, Daniel
Does copy/past from remote to host work with the html5 client
When I connect to a remote computer, I can not copy text from my local computer to the remote or the opposite direction. I can with the ActiveX cleint just not the html5. I am on Windows 10 and the remotes are various versions of windows. Travis
Remote Control on Terminal Server Cluster
I can't seem to populate any users on the servers that are in my terminal server cluster. It will allow me to use the chat function, but cannot remote control the sessions. The only users that are populated are on the connection broker server (sr0dxets10). I would really like to use this product, but this would be it's main function for my Helpdesk.
New Remote Control in 10.0.111
Kudos to the desktop central team; at first glance we really like the new functionality (better dual monitor and task support) in remote control and it seems quicker. My group is excited to use it.
Sharing clipboards between pcs remoted by html5
How do I get clipboard to share with html5 remote control between remotee and remoter?
Accept message for remote connections
Can the remote connection aspect of the software have an accept prompt on the end users side? Or some warning BEFORE the tech connects to the computer.
Remote Control - can no longer have two techs connected at the same time.
This feature used to work, now it brings up the screen and never fully connects. Is that feature still available and is there anything I can do to fix the problem? This happens across multiple browsers and computers. We are running Build Version:10.0.91 currently. I do have a support case opened currently but wanted to post here as well.
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