How do you integrate the DeskTop Central tools referenced in SDF-62965 ?
SDF-62965 : Tools action integration between SDP and Desktop Central - Ability to restart, lock, wake on LAN, hibernate, shutdown, initiate chat and view system manager of Windows machines from the machine's details page or request details page if SDP is integrated with Desktop Central
Remote Desktop doesnt support dynamic scaling
https://blogs.technet.microsoft.com/askcore/2015/12/08/display-scaling-in-windows-10/ I don't know if you have updated your core Zoho and forgotten DC, but if a high-res laptop is plugged into a normal monitor, the laptop screen is practically useless due to DC's Zoho agent not identifying the new windows scaling. An easy way to reproduce is on a dual-monitor PC: set primary monitor DPI to 100% scaling, and secondary monitor to 150% scaling. this is an example of what the remote PC's second monitor
Desktop Central Free Training ! Season 3 - Remote Control
Join us on a free training on Remote Control on Sep. 14th at 11:30 EDT (USA, UK, Canada and Mexico) & 06:30 GMT (Europe, Middle East, Asia and Australia). Here is the agenda of the training program. Resolving help desk tickets Learn how to use remote control to install Adobe Acrobat & troubleshoot WiFi related issues. Troubleshoot system slowness Explore how to of use various tools like, Task Manager, Chat, Disk Cleanup, CheckDisk, Defrag, etc, to troubleshoot system slowness. Enforce Power Management
DC Remote Control Copy and Paste
Hi I need some help/advice re DesktopCentral's Remote Control feature. I am finding that it doesn't support the copying of text from the controlled PC to the controller's PC but it works the other way round. Is there a way to get this working bi-directional? I am using the HTML5 option with Chrome browser, but also tried with Firefox and Edge. Thanks for any suggestions!
Broken Remote Control
Hi - I'm having an issue with Remote Control breaking after a uncertain period of time and needing to reboot the server to be able to use Remote Control again. This happens at very random intervals, with no real rhyme or reason as to why this happens. I realize this is a vague issue, but we're not exactly sure where to start looking. We just restarted the server yesterday and Remote Control functionality has returned, for the time being. I'm going to make sure to use Remote Control daily, so we
Remote-Control Winkey glitch
I was actually testing another issue (I can remote-in but can't use DC system manager tool) when the remote-user lost control of her PC that I remoted into (HTML5 viewer). The setup: Head office - DC Server - DELL PC using chrome (LAN) to connect to remote-office using HTML5 viewer Remote office - DELL PC (identical to mine) After a successful remote-access session (and then disconnected) the remote-PC thinks that the windows-key is being held down all the time. Getting the remote-user
After update to Desktop Central SP2 or later remote control stops working.
Build 91124 works. But when I try to update to 92041 it stops working and just errors out.
Tools/Remote Control shows "No Domains Available" and shows no computers
Hello, When I go to "Tools/Remote Control" within DC it populates no Domains or computers. No search criteria (adding a specific IP address or computer name) to search for yields anything. This also happens when I go to "Inventory"... No data is present at all. The agent says it is installed correctly. Clicking Scan Systems/Patch Scan shows all systems and all available domains. This just started happening maybe 2-3 weeks ago. Thank you for any suggestions
Remote Control launches window option menu on connect
Whenever I connect to a client, the top window's menu launches like this: It would also be nice to have an option to launch in view only mode with the ability to take control. The current 'view only' option is a global option and does not allow taking control after the session has started.
Remote Control will not connect successfully.
I just upgraded Desktop Central last week to Build 92029. The Remote Control (HTML 5) which was working great is now not connecting and stays at loading or when I click connect it will go back to connecting and then will just hang.This is urgent since the majority of the computers we use are remote and now cannot connect to.
I've got a quick question, Report that shows users logged into Clients computer?
I've got a quick question, I'm new to desktop central and I'm looking for the report that shows Admins that have Remotely logged into Clients computers? Thanks!
Remote Control stopped working
I cannot remote to any Computer. Tested telnet (telnet ip port) all worked cleaned JAVA temp items RDP works Symantec Endpoint Protection, Been using this for years now and created exceptions I have updated to the latest Desktop Central do not know what to look for in the logs Please advise
Why are all my agent system tray icons grayed out
All my agent icons are grayed out. I right clicked on a grayed out agent and ran the troubleshooter, and it says everything is fine. When I try to remote control an agent, I get an error saying "Unable to establish connection with agent". I can run a scan of the workstations and the scan succeeds, so I know the server is talking to the workstation. I checked and port 8443 is open on the server, but not on the workstations. Does it need to be open on the workstations too? Any idea why
Waiting for presenter message
While trying to connect to a system remotely, it gets stuck on the screen stating "Waiting for Presenter" . I have already completely updated/reinstalled Java to latest version, confirmed that Active X was enabled on system, and also completely reinstalled the Desktop Central Agent but am still having no luck. Any ideas of what might be causing the issue or what I should try next?
agent troubleshooting problem Notification Sever
I have problems with the agent troubleshooting, always have an error tcp ip 8027 and the second attempt is correct. This causes the remote control and all tasks on demand operate very slow. and perform the tests antivirus OK Local firewall OK Network firewall OK Network routes OK Ping between server and client OK You have any other ideas?
Desktop Central HTML 5 Viewer
Myself and a few of my coworkers are having remote control problems with the HTML5 Viewer. We have had to remote numerous times to the same machine. The viewer will not connect and displays message "Agent not Reachable" or it will go back to status of "disconnected". I have tried rebooting the client machines and the server. Neither worked, and we are still experiencing the problem. Some machines after trying to connect 7 or 8 times it will finally connect but then after a minute or 2 the session
HTML5 Viewer Chat
Is Chat working in HTML5 remote, should have been more specific. The Chat Icon on the Remote support bar doesn't seem to launch chat
HTML5 viewer ultra slow
Hey! Today's patch introduced HTML 5 viewer for remote controlling computers, but it is ultra slow, it needs 5 seconds to do anything. Remote cursor is slowly following my mouse, and when I click on anything, it needs 5 seconds to accept that click. both computers are good, i3, ssd, 4gb ram, and connected by 100 mbps link, so it is not hardware issue. Thanks, Tomislav
Remote Control does not work on large displays
I have had problems remoting into computers with large displays. The issue arises if any user has the screen size set to "larger 150%". It also arises if the users resolution is WQHD, 2560 x 1440. That is the only resolution that I have been able to try above 1920 x 1080. As we are deploying more laptops with WQHD, 2560 x 1440 resolution and many users use the larger 150% size in order to see the screen clearly, this is becoming problem for us. I can not add attachments on here via the desktop or
Remote Control Error: Remote Control Port is not reachable from the client computer.
Good Morning, When trying to access a few computers with the remote control over the WAN, I am receiving error message:Remote Control Port is not reachable from the client computer. I checked on some of the older posts but didn't see anything pertaining to my specific error. Is there a solution to fix this problem? Thank You, Ed
Desktop Central remote control help
I am trying to use the remote control component in Desktop Central. When I click to start the agent, a new window pops up saying "Please wait...Establishing remote control connection on -"computer name". After this nothing happens. The screen just keeps saying that it is establishing the connection. I tried accessing several computer from my machine with the same results. It used to work on Windows 7 but I recently installed Windows 10. Has not worked since. I am using Google chrome version 46.0.2490.86
Remote Control Component Help
I am trying to install Desktop Central Remote control component on a windows 10 machine running google chrome version 46.0.2490.86 m. I get to the screen that asks to install the remote control component. I click on Download & Install but nothing happens. Any suggestions?
Desktop Central
How do I remove old clients from the inventory? Thanks
Roaming users maximum
Hey all, We have about 30 users (sales, marketing) who rarely are in the office where our server is. There is the option to configure roaming users to directly communicate to the server when outside our network, in the documentation it recommends doing this for no more than 10 users for bandwidth related issues. What's the recommended course of action for a situation like this? The important thing for us would be to let our technicians remote into their machines for support when needed.
Enable NPAPI in your Chrome browser for trouble-free Remote Desktop Sharing
Hi All, In the latest version of Google Chrome browser (Version 42), Google has removed NPAPI support. Since Desktop Central's Remote Control makes use of this plugin when used from Chrome, we request you to perform the below steps on the viewer machine to configure NPAPI based plugins. Enter "chrome://flags/#enable-npapi" in Google chrome's address bar. Click "Enable" link for the "Enable NPAPI Mac, Windows" option. Restart Google Chrome. Now try Remote Control from Desktop Central. More Details:
Remote Office IP and ports (WAN)
Hello, I got a couple of computers that's never in the office so I have to make a remote office configuration. I just wan't the agent to communicate with the server over https, could I only open up port 8383 in the firewall then? Or do I have to open the other ports to? Like 8027 and so on? In the settings for the remote office Desktop Central has the local server IP adress by default? Because it's there and I didn't add it. Could I just change that to the WAN IP or the domain name i configured?
CRC error during installtion
Dear All, I've got CRC error during installation, below is the screenshot of the error appear. What can i do to solve this problem?
how to use Remote acces fromiPhone 5
how to use Remote acces fromiPhone 5 if you have desktop centeral 9
Remote control issue
I am not sure if this should be in the SDP or Desktop Central area. But I have the two linked, and I am unable to remote control a computer from within SDP. The option is present, remote connection works within Desktop Central, but it will not work from SDP. What can I do?
VNC Viewer
Is there a simple guide when installing VNC? Does the VNC work with a third party solution like Real VNC or Ultra VNC? I have been working with Real VNC recently and have this setup for connecting outwith the LAN. Is this something which is also possible with Service desk or would I be best looking elsewhere for a remote solution when dealing with remote clients? I have been looking at Teamviewer and LogmeIn but thought if Manage Engine provided an all in one solution then there would be no point
"Waiting for the presenter to join " error message
Hi, I am facing a problem in Desktop central that while taking remote an error message is coming that " Waiting for the presenter to join". This error is not coming always. Some times the remote connection becomes unresponsive and again if we try to connect, this eror comes. Can anyone help me to solve the issue. Regards Jobin
"Waiting for Presenter to Join" when connecting to Mac
When attempting to remotely connect to a MAC I am seeing the following. On my Computer A message box immediately pops up on the mac More Info takes me to the java download page, OK simply closes the message window. A current version of Java is already installed and up to date on the mac as can be seen with the response from the Oracle java test page. What do I need to do to get the mac to allow the Desktop Central java viewer app to run when I try to connect to it remotely ? DesktopCentral
Remote Control - log the reason for remote connection
We have this option turned on but I can not find anywhere that we can see the reasons we have entered. It is not a column on the history tab in remote control. I do not see any reports for remote control. So where is it logging this and how can we see it? Thanks Mike
Lost remote control function after update
Hi, I updated to the latest build last night and have lost a bit of functionality. If you are looking at a list of computers or searching for one by name you normally can click the little icon with the computer on where you get your list of actions like "patch scan, "inventory scan" "chat" etc.. Well now when you click on the remote control button this does nothing. It just does nothing! If you click tools, remote control and then press connect this works as expected and launches the remote connect.
Agents not reachable, but agent status states it is up??
I am trying to figure out why some of my agents are stating the agent live status is up but when I try to connect it states agent not reachable.
Distribution Server stopped functioning!
I get this alert when viewing my remote-office. I have installed distribution server on my computer but I get this error.By the way once I tried to scan the managed computer which belongs to my remote-office server and it failed saying distribution server is not reachable.Could you help me on this case?
"Application blocked" error message while connecting remote control
The certificates used to sign Desktop Central binaries has expired on 28-12-2014, you might face problem in establishing remote connection. This issue has been fixed in 90108 build. Please migrate to the latest build for the remote control to work properly. Please find the build url here for Enterprise Edition and MSP Edition Incase, if you are unable to migrate to the latest build immediately, follow the below steps to resolve the Issue : Open Control Panel in viewer computer. Right click Java
Remote Control not working with IE 11 (Works fine with Chrome)
Hi I am testing with the Remote Control tool in Desktop Central. When testing with IE11 I can find a PC and shutdown or start it up ok but when I try and remote control to it a message appears on the client PC asking if Administrator can control. I click allow and then nothing happens on the administration PC. If I try again I get a message saying that it Remote is waiting to establish a connection. For info the remote control works fine when using Chrome. Could this be related to Active X settings
Active X remote control not working after upgrade to 90087
I upgraded to 90087 over last weekend. Remote control with Active X was working before this update. Now it is not. You can connect to computers but the desktop never shows up. If you click on Show Desktop it does not show up either. All active x settings are the same as before. It does work with java. Thanks Mike
Reason to connect - turn off
Hello! Since upgrade to 90067 we are required to enter a reason for connecting to remote computer. As it is annoying, and those reasons are not important for us, it would be awesome if we could turn it off, so far I was unable to locate that option in DC. Can you give us option to turn it off? Thanks, Tomislav
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