Remote control random disconnection

Remote control random disconnection

I'm using Windows 10, IE 11 (11.953.14393.0).

When using HTML 5 (which is awesome!) Remote Control the remote session disconnects after what seems to be a random amount of time. The remote window gives

"Connection Error: Web Socket Communication failure. Error: This connection was established under an authenticated HTTP session that has ended. - 1005"

When I return to the DC window to reconnect and I click on an option, I get returned to the login screen. After logging back in I can resume the remote session. My assumption is that DC is either just dropping my connection or logging me out. I've gone through the Admin options and didn't see a login timeout option, but, I could have missed it. The time interval when the disconnect occurs isn't constant though, as I expect a timeout would be.

I've tried keeping the DC window "active" by clicking on different options while remoting, but that doesn't seem to help keep the remote session active.

It's a great tool, but, getting disconnected in the middle of a session isn't good.

Thanks,
Steven

                New to ADSelfService Plus?