remote control, web socket connection failure

remote control, web socket connection failure

Hello,

we are seeing this error message a lot while working on remote computers. We will be working along fine on the remote session, then that error will pop up and we get disconnected. We can go right back and reconnect, but this can happen repeatedly making remote support very difficult. 

Any ideas?  WE are using google chrome. 

                New to ADSelfService Plus?