Installation and uninstallation
How to install and uninstall ADSelfService Plus on Server Core
Objective This article provides the steps for the installation and uninstallation of ADSelfService Plus on the Server Core OS, where installation is executed via Command Prompt. This process utilizes a response file to automate the setup, making it ...
ADSelfService Plus Software Requirements
Software Requirements Supported Platforms ManageEngine ADSelfService Plus can be installed in the following Windows operating system versions: Windows Servers Windows Clients Windows Server 2022 Windows 11 Windows Server 2019 Windows 10 Windows ...
Configuring the ADSelfService Plus login agent for machine MFA and password self-service in Linux
Securing data and resources on the corporate network is of paramount importance to organizations. In a world where most corporate attacks originate at an endpoint, ADSelfService Plus offers 20 MFA factors to protect endpoints by allowing access only ...
ADSelfService Plus self-service password reset configuration: Reset & Unlock tab
Reset & Unlock tab The Reset & Unlock tab consists of settings related to the self-password reset and account unlock features. Learn how to configure these settings to suit your requirements. Here are the settings under the Reset & Unlock tab: Unlock ...
[Tips & Tricks] Integrating ServiceDesk Plus Cloud with ADSelfService Plus for automated ticket management
ADSelfService Plus can now be integrated with ServiceDesk Plus Cloud to automatically create tickets for each self-service action performed by end users. This allows admins to track users' self-service actions and follow up on them if needed. ...
Advanced policy configuration: Block User tab
Block User tab: This tab allows you to block users who failed at the identity verification step. If a user attempts to use more than a few unsuccessful reset password attempts by providing the wrong answers to security questions or verification ...
Updating cached credentials in ADSelfService Plus through a custom VPN
ADSelfService Plus can automatically update the locally cached credentials on remote user machines as and when users reset their passwords. To update cached credentials, ADSelfService Plus requires the Windows login agent bundled with the product and ...
Invalid Access URL while using Duo Security as an MFA
This issue occurs when the URL used to access ADSelfService Plus is not properly updated in the Access URL settings. To update the Access URL in the ADSelfService Plus admin console, follow these steps: Log in to the ADSelfService Plus admin console. ...
Invalid Access URL while using Duo Security as an MFA.
Troubleshooting "Invalid access URL" error for Duo Security MFA configuration in ADSelfService Plus To resolve the "Invalid access URL" issue when using Duo Security as an authenticator in ADSelfService Plus, ensure the access URL is correctly ...
How to enforce ADSelfService Plus to fetch user's mail or mobile number from specific attributes
ADSelfService Plus will fetch the email ID and mobile number values from Active Directory attributes to send out password expiration notifications and other product notifications. By default the mail attribute is used for email ID and the mobile ...
How to address the "Out of memory, Please increase the heap size." error.
The "Out of memory, Please increase the heap size" error message seems to be caused by two reasons: 1. You are using an older version of ADSelfService Plus 2. You are using the 32-bit version of ADSelfService Plus To resolve this, we recommend ...
Deployment of GINA using Endpoint Central
Deploying the GINA (Windows) Login Agent via Endpoint Central You can use the following steps to deploy the GINA (Windows) login agent through Endpoint Central. This procedure applies to both fresh installations and machines with an existing agent. ...
Troubleshooting the loading freeze error in the ADSelfService Plus login screen when NTLM SSO is enabled
Error When NTLM authentication is enabled, ADSelfService Plus suddenly stops authenticating users and the following error is seen in the serverout file. server.security.NtlmAuthenticator: NTLM authentication error ...
How to partially hide users' email IDs or Mobile numbers on verification (MFA) pages
These steps detail how to partially hide the mobile numbers or email addresses of users on MFA pages. Log into the ADSelfService Plus portal using admin credentials. Navigate to Configuration > Self-Service > Multi-Factor Authentication. From the ...
How to apply the license file (license.xml) in ADSelfService Plus
These steps detail how to apply the license file (License.xml) in ADSelfService Plus. Log into the ADSelfService Plus portal using the default admin credentials. Click License in the top-right corner. This will open the License Details pop-up window. ...
How to remove stale licenses from ADSelfService Plus
The existing ADSelfService Plus license count can often be exhausted by non-enrolled, and stale account including inactive, account disabled, account expired, and deleted users. You can restrict these users from accessing ADSelfService Plus and in ...
How to turn off ADSelfService Plus license expiration notification
To disable ADSelfService Plus license expiration notification, please follow the steps given below: Log in to ADSelfService Plus as a Super Admin. Click the Admin tab in ADSelfService Plus. Go to Product Settings > Mail/SMS Settings. Under the Mail ...
Is Remcom.exe Safe?
Remcom.exe is an open-source, lightweight (10KB UPX-packed) remote shell or Telnet replacement tool. It allows admins to execute processes on remote Windows systems, copy files, process their output, and stream it back. This tool enables the ...
How to add multiple domains in ADSelfService Plus
To add a new domain to the existing instance of ADSelfService Plus, please follow the steps below: Log in to ADSelfService Plus using ADSelfService Plus admin credentials. Click on Domain Settings in the top right corner of the application. Click the ...
Change the default ADSelfService Plus admin password to improve security
Description By default, ADSelfService Plus has default admin account. This account has all the privileges and access to the ADSelfService Plus admin console. The default admin account uses the word admin as the username and the password. It is highly ...
Streamline the MFA process using backup verification codes
What are backup verification codes? ManageEngine ADSelfService Plus, an identity security solution with multi-factor authentication, single sign-on, and self-service password management capabilities, offers MFA for logins into multiple enterprise ...
How to configure Audio CAPTCHA?
ADSelfService Plus aims at providing an uncompromised and secure self-service password portal and one such feature to enhance this is CAPTCHA. CAPTCHA serves the need of being able to differentiate humans and computers and mitigate repetitive ...
Migration from PostgreSQL database server to MS SQL
ADSelfService Plus comes bundled with a PostgreSQL database server to store basic user attributes and enrollment data. It also allows you to migrate from the built-in PostgreSQL to MS SQL. This guide will walk you through the database server ...
Migrating from ADSelfService Plus 32-bit to ADSelfService Plus 64-bit
This article will help you migrate from ADSelfService Plus 32-bit version to the 64-bit version. Before you begin 32-bit to 64-bit migration is possible only between the same builds. For example, you cannot migrate from a 32-bit version of build 5310 ...
How to migrate the ADSelfService Plus installation from one machine to another
Description This article will guide you through the process for migrating the ADSelfService Plus installation from one machine to another. Important: Before you start the migration process, please update your ADSelfService Plus installation to the ...
How to install ADSelfService Plus as a Windows service?
ManageEngine ADSelfService Plus can be run both as an application and as a Windows service. When installed as a Windows NT service, the tool will be up and running in the background even when the user has logged off from his system. Furthermore, ...
How to deploy ADSelfService Plus over the internet?
Description Deploying ADSelfService Plus over the internet will allow end-users who are on the move to access the tool from anywhere, anytime. Resolution Register an IP address (say 64.12.13.11) and a public hostname (like ...