ADSelfService Plus can now be integrated with ServiceDesk Plus Cloud to automatically create tickets for each self-service action performed by end users. This allows admins to track users' self-service actions and follow up on them if needed. Additionally, end users can directly access the ServiceDesk Plus Cloud console from ADSelfService Plus to raise IT tickets.

Follow these instructions given below to integrate ServiceDesk Plus Cloud with ADSelfService Plus.

 Configuration steps 

1. Go to the Zoho API console and log in using your Zoho account.

2. After logging in, in the Choose a Client Type window, select the Server-based Applications tile.

3. In the Create New Client window, enter a Client Name. 

4. In the Homepage URL and Authorized Redirect URIs fields, enter the URL value in this format:

<product_access_url>/OAuthCallback. Sample URL: https://selfservice:8888/OAuthCallback  .

5. Enable multi-data center (DC) support (optional) by selecting the Use the same OAuth credentials for all data centers option in the Settings section. By default, the client ID remains the same, and the client secret differs from one DC to another. Enabling the Use the same OAuth credentials for all data centers setting allows you to have the same client secret across multiple domains based on your business needs. Additionally, you can allow users from specific domains to access the client using the same client secret by toggling the settings for those regions.

  Note: The above option is not applicable for user accounts based in Chinese DCs.

6. Copy the values of the Client ID and the Client Secret from the Client Secret section.

7. Log in to the ADSelfService Plus console with admin credentials.

8. Navigate to Admin > Product Settings > Integration Settings.

9. Click the ServiceDesk Plus Cloud tile.

10. In the Client ID and Client Secret fields, paste the values copied from the Zoho API console into the corresponding fields.

11. Click the Get Authorization Code link. You will be redirected to the Zoho Account login page.

12. Authenticate using your ServiceDesk Plus Cloud technician account. Upon successful authentication, the Authorization Code will be filled automatically.

13. The default portal will be selected in the Portal field. If you wish to change the portal in which the tickets should be created, click the Portal Settings drop-down to choose your preferred portal.

14. Click Save.