Product installation and upgrades
How can I reclaim disk space used by ADManager Plus logs and archives?
Objective Administrators running ADManager Plus on limited-capacity servers often face disk space issues due to accumulated logs, archived reports, and system data. This article helps such users proactively reclaim disk space by identifying and ...
Why am I unable to log in to ADManager Plus with my account?
Issue description You may be unable to log in to ADManager Plus using your account credentials. After entering your username and password, you might see an error such as Invalid credentials or Account disabled, or the login screen may simply reload ...
How do I migrate my ADManager Plus installation from 32-bit to 64-bit on the same server using the built-in PostgreSQL database?
Objective This article explains how to migrate ADManager Plus from the 32-bit version to the 64-bit version on the same server. Migrating to the 64-bit version enables better performance, improved memory handling, and compatibility with modern ...
Why isn’t my custom widget showing up after I added it to a new dashboard tab in ADManager Plus?
Issue description In ADManager Plus, when a custom widget is added to a newly created dashboard tab, it may not display immediately or might not appear at all. This can lead to confusion or delays in monitoring critical data for administrators. ...
How to host ADManager Plus on Microsoft Azure
Objective Organizations looking to modernize their infrastructure often ask whether ADManager Plus can be hosted on Microsoft Azure. Hosting ADManager Plus on Azure helps centralize Active Directory management, improve availability, and support ...
How can I schedule a custom report to run automatically using ADManager Plus?
Objective Organizations often require regular visibility into specific Active Directory data, such as inactive users, password expiry, or group memberships, for compliance, audits, or operational reviews. This article explains how administrators can ...
Error: Existing Installation Detected. Setup Has Detected an Earlier Version of ADManager Plus
Issue description You may encounter this message during the installation or upgrade of ADManager Plus when the setup identifies an existing version already installed on the server. This prompt is intended to prevent accidental overwriting of the ...
Why am I seeing a "Permission Denied" error after delegating a role using ADManager Plus?
Issue description In ADManager Plus, a "Permission Denied" error may appear when a help desk technician or user tries to perform actions such as user creation or group modification, even though the role seems to be correctly assigned in the ...
How can I set up ADManager Plus in my AWS environment?
Objective This article explains how to install ADManager Plus on an AWS instance. Running ADManager Plus in the cloud helps you manage Active Directory from anywhere, making it a great option for hybrid setups, remote teams, or organizations that ...
How can I view archived audit reports and manage archive settings using ADManager Plus?
Objective ADManager Plus allows archiving audit data related to help desk technician activities. However, many users may not know how to retrieve archived audit reports or configure archive settings correctly. This can lead to difficulties in ...
Error: Additional helpdesk technicians not purchased with this license, please contact administrator for further details
Issue description Technicians are unable to log in to ADManager Plus and encounter the following error message: Additional helpdesk technicians not purchased with this license. Please contact the administrator for further details. Possible cause The ...
Error code 80072035: The server is unwilling to process the request
Issue description When attempting to create or modify a user account in Active Directory, the operation may fail with the following error message: Error code 80072035: The server is unwilling to process the request This error prevents the user ...
Unable to apply the license file in ADManager Plus
Issue description ADManager Plus is an on-premises application that requires users to manually update the license file obtained from the sales team to activate features beyond the trial period. Users may encounter issues such as limited ...
ADManager Plus upgrade failure
Issue description Upgrade failure occurs when background processes from the ADManager Plus installation folder are still running. During an upgrade, if files within the installation directory are being accessed by other processes, the upgrade may ...
Error: Server Not Operational
Issue description When using ADManager Plus, you may encounter the following error: Server Not Operational This issue prevents ADManager Plus from retrieving or modifying AD objects, impacting user management and automation tasks. Possible causes ...
Unable to initiate the migration of the ADManager Plus database from built-in PostgreSQL to MS SQL
Issue description Organizations often migrate the ADManager Plus database from the built-in PostgreSQL to an external Microsoft SQL Server or other external databases to enhance performance, scalability, and reliability. An external database is ...
Unable to start ADManager Plus
Issue description ADManager Plus may sometimes fail to start, either displaying an error message while initiating as a console or stopping unexpectedly during the startup process. This issue can disrupt administrative tasks and delay critical ...
The file may be corrupted or check for the available disk space
Error: The file may be corrupted or check for available disk space. Solution: If you encounter issues such as file corruption or restricted access, follow the below steps to resolve them. Check Disk Space: Ensure sufficient disk space is available on ...
Pre-requisites for configuring High Availability
Pre-requisites for configuring High Availability in ADManager Plus: 1. Ensure that both the instances of ADManager Plus: a. Are running as a service. b. Have the same build architecture (32-bit or 64-bit). c. Are updated to the latest build. d. Have ...
How to identify and defend your ADManager Plus installation from the user enumeration without authentication vulnerability
ADManager Plus contains a user enumeration without authentication vulnerability, which was reported by Patrick, a vulnerability researcher. This article explains the steps you can take to prevent malicious users from exploiting this vulnerability in ...
How to move ADManager Plus to a new folder
Objective: To move the ADManager Plus installation folder from its current location to a new location. Important: Check the build number of your current ADManager Plus installation (Log into ADManager Plus > Click the License link located in the ...
How to run ADManager Plus as a Service?
To run ADManager Plus as a service, perform the following steps after downloading and installing ADManager Plus. Click Start > ADManager Plus > Install ADMP Service. When ADManager Plus is installed as a service, it runs with the privileges of the ...
How to install an SSL certificate in ADManager Plus ?
Objective: To install SSL certificate in ADManager Plus Solution: Steps to apply an SSL certificate in ADManager Plus Enable SSL in the ADManager Plus client. Create a Certificate Signing Request (CSR). Issue the SSL certificate. Associate the ...
How to start / stop ADManager Plus when it is installed as an application (not as a service)
Objective: To start or stop ADManager Plus. Steps to start ADManager Plus: Go to your machine's Start menu → All Programs Navigate to ADManager Plus → Start ADManager Plus Steps to stop ADManager Plus: Go to your machine's Start menu → All Programs ...
Unable to start the product, a popup displays the error message: PGSQL is currently in use by another program or is being blocked by antivirus software.
ADManager Plus might not start properly if, as the error message states, the PostgreSQL database used by the product is already running or if it is being blocked by the antivirus application. Possible reasons: ADManager Plus startup issues, ...
Best practices to enhance the protection of ADManager Plus
This article lists some of the best practices that you can use to secure ADManager Plus. You can implement these recommendations, regardless of whether you choose to deploy the product on-premises or on the cloud. Modify the permissions of ADManager ...
I get the following error message displayed in domain settings: Please configure at least one domain.
Error message: I get the following error message displayed in domain settings: Please configure at least one domain. Possible cause: ADManager Plus, upon starting, discovers the domains from the DNS server associated with the machine running the ...
Error: Pg_Ctl does not exist or being used by some other program
Error Message: Pg_Ctl does not exist or being used by some other program Possible Cause: This error message would appear if we do not have sufficient permissions to start up ADManager Plus or to upgrade it. This error message could also occur if any ...
Modifying NTFS permissions in bulk using CSV
Steps to Modify folder permissions for multiple user accounts in bulk Navigate to Management > File Server Management > CSV Import > Modify bulk NTFS permission. Select the Domain that contains the user accounts whose permissions have to be modified. ...
Existing Installation detected. Setup has detected an earlier version of AD Manager Plus.
Error Message: Existing Installation detected. Setup has detected an earlier version of AD Manager Plus. Possible Cause: If you have already installed an instance of AD manager Plus and you try to install another instance on the same server, this ...
Error: java.sql.SQLException: Cannot find the symmetric key 'ZOHO_SYMM_KEY', because it does not exist or you do not have permission.
Error Message: java.sql.SQLException: Cannot find the symmetric key 'ZOHO_SYMM_KEY', because it does not exist or you do not have permission. Possible Cause: This issue could occur if there is any mismatch with master key. Resolution: A. For AD ...
Error: Port 80 already in use. Change WebServer port in <ProductHome>/conf/server.xml
Error Message- Error: Port 80 already in use. Change WebServer port in <ProductHome>/conf/server.xml Possible Root Cause: This error message can be found in ADManager Plus, wrapper log file. This error message shows when ADManager Plus cannot start ...
Issue: Newly created users do not receive notification e-mail after user creation
Cause: Notification emails are not reaching newly created users due to a delay in the creation of their mailboxes. Workaround: Create an Event-driven Automation with an Orchestration Template, incorporating a time delay and a notification template.
Microsoft365 License Management using ADManager Plus
Microsoft 365 License Management using ADManager Plus The M365 licenses can be managed by the following methods, Using the License Management section under Microsoft 365 tab. Managing licenses using user creation/modification templates. Using the ...
How to install ADManager Plus in AWS
Steps to install ADManager Plus in Amazon Web Services EC2 instance: Logon to your Amazon Web Services (AWS) account. Select the configured EC2 instance and click the connect button. Connect to your Windows instance using: RDP client by downloading ...
Can ADManager Plus be installed on Windows Server 2019
Yes. ManageEngine ADManager Plus supports the following Microsoft Windows operating system versions: Windows Server 2022 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 ...
Can we install ADManager Plus on a machine where other ManageEngine products are hosted?
Yes, you can install and use ADManager Plus on a machine where other products from ManageEngine are installed. For ADManager Plus, ensure that the hardware and software requirements listed below are met. For other ManageEngine products, make sure ...
Error Code: 80072030
Reason: The distinguished name of the user might have been changed. Resolution: This error can be resolved by refreshing the domain that user belongs to. To refresh your domain: Log in to ADManager Plus and click Domain Settings. In the Domain ...
Delegating Enable MFA for Microsoft 365 users' permission to help desk technicians
Steps to delegate Enable MFA for Microsoft 365 users permission to help desk technicians in ADManager Plus: 1. Log in to ADManager Plus and navigate to the Delegation tab. 2. In the left pane, navigate to Help Desk Delegation > Help Desk Roles. 3. ...
How to generate a CSR file to create an SSL certificate
Steps to generate a CSR file using the ADManager Plus GUI. 1. Go to the Admin tab. 2. In the left pane select Connection under General Settings. 3. Under Connection Type, click on the SSL Certificate Tool option. 4. Select the Generate Certificate ...
Next page