Error: Additional helpdesk technicians not purchased with this license, please contact administrator for further details
Issue description
Additional helpdesk technicians not purchased with this license. Please contact the administrator for further details.
Possible cause
The error occurs because the number of enabled help desk technicians has reached the limit allowed by the current license.
Prerequisites
Administrator access to the ADManager Plus web console.
Resolution
Step 1: Check the current license details
Log in to the ADManager Plus console with an admin account.
Click the License tab at the top-right corner of the Dashboard.
Check the number of help desk technicians purchased and currently in use, and ensure the license limit has not been reached.
Step 2: Review and manage the enabled technicians
Log in to the ADManager Plus console and go to the Delegation tab.
Review the list of enabled help desk technicians.
Note: Disabled technicians are not counted toward the license limit.If the number of enabled technicians exceeds the licensed limit, disable any unused accounts to stay within the allowed count.
Step 3: Verify that the correct license was applied
Check if multiple license files were shared and applied to the application.
If an incorrect license was used, remove it and re-upload the correct license file to ensure accurate technician count validation.
Tips
If using multiple ADManager Plus instances, ensure that licenses are applied to the correct instance.
If you need to purchase additional technician licenses, please contact ManageEngine Sales at sales@manageengine.com.
How to reach support
New to ADSelfService Plus?
Related Articles
Attempting to edit Microsoft 365 objects in ADManager Plus, but encountering the message: Please contact your administrator.
Issue description In ADManager Plus, even if a technician has the super admin role, Microsoft 365 tenants and licenses must be separately delegated to enable proper management. This allows administrators to control and narrow down the list of tenants ...Error in creating a help desk technician; License count exceeded.
Error message: Error in creating a help desk technician; License count exceeded. Possible cause: If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus ...Why am I getting the error message "Error in adding help desk technician(s)"?
Issue description While adding help desk technicians in ADManager Plus, you may get the message “Error in adding help desk technician(s).” This issue blocks the creation or update of technician accounts, impacting role delegation. Possible causes ...Error: Microsoft 365 licenses are not displayed in the Assign/Remove license in Microsoft 365 management
Reason: If you are a help desk technician who does not have access to a specific Microsoft 365 account, you would be unable to view the licenses. There are a few other synchronization issues that could result in such an error. The license names in ...Error: Please start/stop the product to proceed with upgrade.
Error: Please start/stop the product to proceed with upgrade. Possible Cause: Some background tasks might be running in the background. If the log folder files are not updated correctly by default. If you perform more than one consecutive upgrade ...