Error: Please start/stop the product to proceed with upgrade.
Error:
Please start/stop the product to proceed with upgrade.
Possible Cause:
Some background tasks might be running in the background.
If the log folder files are not updated correctly by default.
If you perform more than one consecutive upgrade without starting/stopping the services after each service pack, you will encounter the above error.
Resolution:
Step 1: Stop the ADManager Plus service.
Step 2: Navigate to the Details tab in the Task Manager.
Step 3: Place the mouse cursor on any of the header columns and click on the Select Columns option after right-clicking.
Step 4: Select the Image Path Name column.
Step 5: Search for any (\ManageEngine\ADManager Plus) applications. If any are running, kindly end the process.
Step 6: Navigate to \ManageEngine\ADManager Plus\bin and open the command prompt as an Administrator.
Step 7: Execute the command wrapper.exe..\conf\wrapper.conf and the product will start.
Step 8: Log in to ADManager Plus to check if all the modules are populating.
Step 9: Follow Steps 1 to 5 again and ensure all ADManager Plus processes are closed.
Step 10: Proceed with the upgrade.
Step 11: If the above solution doesn't work, rename the logs folder, start the product once, stop it, and then proceed with the upgrade.
New to ADSelfService Plus?
Related Articles
ADManager Plus startup failed. You do not have sufficient privileges to start the product
Error message: Product startup failed. You do not have sufficient privileges to start the product. Possible cause for the error: The user is not granted Modify permission for the following folders. lib lib\license bin bin\license temp tools ...Unable to start the product, a popup displays the error message: PGSQL is currently in use by another program or is being blocked by antivirus software.
ADManager Plus might not start properly if, as the error message states, the PostgreSQL database used by the product is already running or if it is being blocked by the antivirus application. Possible reasons: ADManager Plus startup issues, ...I get the following error message displayed in domain settings: Please configure at least one domain.
Error message: I get the following error message displayed in domain settings: Please configure at least one domain. Possible cause: ADManager Plus, upon starting, discovers the domains from the DNS server associated with the machine running the ...Error: Pg_Ctl does not exist or being used by some other program
Error Message: Pg_Ctl does not exist or being used by some other program Possible Cause: This error message would appear if we do not have sufficient permissions to start up ADManager Plus or to upgrade it. This error message could also occur if any ...How to start / stop ADManager Plus when it is installed as an application (not as a service)
Objective: To start or stop ADManager Plus. Steps to start ADManager Plus: Go to your machine's Start menu → All Programs Navigate to ADManager Plus → Start ADManager Plus Steps to stop ADManager Plus: Go to your machine's Start menu → All Programs ...