Error: Microsoft 365 licenses are not displayed in the Assign/Remove license in Microsoft 365 management
Reason:
- If you are a help desk technician who does not have access to a specific Microsoft 365 account, you would be unable to view the licenses. There are a few other synchronization issues that could result in such an error.
- The license names in ADManager Plus might differ from those in the Azure Portal. In ADManager Plus, they appear as SKUs, whereas Azure Portal may display them with different names.
Solution:
Try the troubleshooting steps given below.
Log into ADManager Plus and navigate to Domain/Tenant Settings. Click the Refresh button under Actions column in the Microsoft 365 tab.
Generate the License Details report that you can find in Microsoft 365 > Azure Active Directory > License Reports > License Details.
If a help desk technician logs in and is unable to view the license, please check if the Microsoft 365 license management is delegated to that technician in the Delegation tab.
Clear the browser cache.
Finally, execute the Get-MsolAccountSku Power Shell command to view the license details in the ADManager Plus installed machine.
Steps to execute the Power Shell Command:
Open Windows Power Shell in the machine where ADManager Plus is installed and execute the following commands:
$UserCredential = Get-Credential (Enter the credentials configured in ADManager Plus under Domain/Tenant Settings > Microsoft 365 )
Import-Module MSOnline
Connect-MsolService -Credential $Credential
Get-MsolAccountSku
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