Error message:

Error in creating a help desk technician; License count exceeded.

Possible cause:

1. If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus Admin.

2. The default help desk and HR associate accounts will consume the technician license.

Solution:

The ADManager plus licensing is based upon the number of domains and help desk technicians. If your requirement is to add a new technician by disabling the default technician accounts. Please refer to the screenshot attached below,

Note: If the default built-in technicians are disabled, but still unable to add a new technician, please move to the next page of the help desk technician window and check if there is any other account that is consuming the license.