Error in creating a help desk technician; License count exceeded.
Error message:
Error in creating a help desk technician; License count exceeded.
Possible cause:
If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus Admin.
The default help desk and HR associate accounts will consume the technician license.
Solution:
The ADManager plus licensing is based upon the number of domains and help desk technicians. If your requirement is to add a new technician by disabling the default technician accounts. Please refer to the screenshot attached below,
Note: If the default built-in technicians are disabled, but still unable to add a new technician, please move to the next page of the help desk technician window and check if there is any other account that is consuming the license.
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