Product installation and upgrades
How to granularly delegate attributes to a help desk technician
Steps to granularly delegate attributes to a help desk technician in ADManager Plus: 1. Log in to ADManager Plus and navigate to the Delegation tab. 2. Navigate to Help Desk Delegation > Help Desk Roles. 3. Click the Edit icon in the Actions column ...How to delegate roles to groups in ADManager Plus
Steps to add roles to groups in ADManager Plus: Login to ADManager Plus. Go to the Delegation tab. In the left pane, choose Help Desk Technicians under Help Desk Delegation. Choose your domain from the Select Domain drop-down. Click on the + option ...How to delete groups from the Delegation module
Steps to delete groups from Delegation module in ADManager Plus: Login to ADManager Plus. Go to the Delegation tab. In the left pane, navigate to Help Desk Delegation > Help Desk Technicians. Switch to Group View by using the option found at the top ...How to delegate Microsoft 365 tenants to help desk technicians
Steps to delegate Microsoft 365 tenants to help desk technicians: Go to to the Delegation tab. In the left pane, navigate to Help Desk Delegation > Help Desk Technicians. In the Help Desk Technicians page, find the technician to whom you want to ...How to migrate ADManager Plus from 32-bit to 64-bit in the same server
To migrate ADManager Plus from the 32-bit version to the 64-bit version, you need to take a backup of the product, install the 64-bit version of ADManager Plus, and then restore the backup to this new instance. Note: Upgrade the current instance ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...