Issue description 

Possible causes 

1. A browser cache delay may prevent the newly added widget from appearing immediately. Refreshing the dashboard manually can help.

2. The widget might not have been saved properly during the creation process.

3. The technician’s role may not include the necessary permissions to view specific reports or dashboard tabs.

Prerequisites 

• The necessary delegated permissions to view and modify the dashboard and the report you intend to add as a widget.

• You have selected a valid report, including those that require filters or user input.

Resolution 

Step 1: Re-add the widget 

1. Log in to ADManager Plus.

2. Go to the Reports tab and open the report you want to add as a widget.

3. Apply any necessary filters such as organizational unit (OU) or time-based filters.

4. Click More and select Add To Dashboard.

5. In the Add To Dashboard pop-up window:

• In the Tab Name field, either select an existing tab or create a new one by entering a name and clicking the plus icon +.

• In the Widget Name field, choose an existing widget or enter a new name and click the plus icon +.

• In the Report Name field, provide a name for the report and click Add.

6. Navigate to the Home tab and verify if the new tab and widget appear on the dashboard.

Step 2: Check technician permissions 

1. Go to Delegation > Help Desk Delegation > Help Desk Roles.

2. Search for the help desk role assigned to the technician who cannot view or add the widget, and click the Edit icon.

3. Under the Administration tab, in the General section, ensure Dashboard Customization is enabled.

4. Under the AD Reports tab, verify that the specific report associated with the widget is selected.

5. Click Update if any required permissions are missing.

Step 3: Refresh the dashboard 

1. Click the refresh domain widgets icon. 

2. Log out of ADManager Plus and log back in.

Tips 

• Use unique names for tabs and widgets to prevent accidental overwrites.

• If multiple admins are managing the dashboard simultaneously, refresh your session before making changes.

• Clear your browser cache regularly to avoid display issues or missing elements.

How to reach support 

If the issue persists, contact our support team here.