Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.
Hi! We're waiting for this feature in your roadmap, for last years - "Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.'' Is there any news about this feature release date?
[SDF-84206] Change Calendar - Day View
A "day" view option on the change calendar with a gantt chart view based on scheduled start and end dates would serve to identify overlapping changes and identify any potential conflicts if they overlap. It would be useful during change advisory board
Bloqueio de usuário
Estou com problema com alguns usuários pois quando tendo logar a parece erro de bloqueio
Can Log into Server
HELP, I cant log into the Service Desk Plus Server anymore. I changed the default admin password yesterday and now I cant log into the server, I can with guest. I tried the steps to reset the admin password but the C:\ManageEngine\ folder is empty. The
Using Duo for Multi Factor Authentication
Can I use Duo (Cisco) for MFA with self-hosted Service Desk Plus? My company is deploying Duo site wide and anything that does not support it will eventually be phased out. Thanks, Michael
[Security advisory] Authentication bypass vulnerability in AssetExplorer versions 6800 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6800 and above might
Feature Request in survey per request
Hi, In our organization, We need a feature to view or submit a survey for a Request directly in the request detail page as a tab. OR Redirect Requester to survey window just after a closing request by requester... can we hope you release something like
[Term of the Day]: Lean Startup
Term of the Day “Lean Startup” Definition — What is Lean Startup? A Lean Startup is an organized approach to start a business that relies on validated learning, testing, and constant product or service version releases to shorten development cycles
Bloqueio de Usuarios
Boa tarde estou com a versão O que está acontecendo em alguns momentos aparece que o usuário está bloqueado. Alguem pode me ajudar ? O erro é esse
Is there API to enumerate picklist additional field values
Is there any API to enumerate picklist additional field values?
SDP / Reports by contract type
SDP 11205 / standart Can I add additional fields to the site entity? For example, indicate the number and type (hourly / fixed payment) of the contract?
ServiceDesk Plus Masterclass 2021 Season 2 - Session 3: An overview of ServiceDesk Plus' integrations with Microsoft services
Hello there, In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve
Android app crashing when logged in as requester and creating a ticket
On version 11306 if I am logged in as a requester the first time I enter the application I can create tickets without any problems, if I close the app via android taskmanager or restart my phone the app will constantly crash unless when attempting to
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2021 Q3 release. Post that release, any upcoming releases will not have access to the V1 Request Admin
Automated Closed resolved requests not working
In fact, I am facing a problem that is: When the request is resolved, it is not closed after two days as specified in the attached picture. We ask you to help us solve the problem. Thank you very much More Details: SDP Version: 11.1 Build 11109 My greetings
11303 Patch Broke Custom Triggers/Scripts!
The 11303 Patch Broken a Custom Trigger/Script I have that automatically sets the Status of a Ticket to "in-Progress" upon Requester Reply. This is now broken as well - screen attach and script below. Can anyone help me solve this? So far the 11303 patch
[SDF-60606,SDF-66538] additional variables for reply templates
could you create variables like 1. list of Cc recipients, 2. when was email sent 3. last reply, 4. all previous conversations (like when you hit reply button) - I am asking for this because when you create reply template I do not know how to add there
Email asking for help with not much description
When we get a new email asking for help - Is it possible to make it where people get an email if they dont put in a minimum description? For example when we get an email with a very little description of the problem to email the requester back with a
SDP integration with TFS
Hi Team, Is it possible to integrate TFS with SDP for project and timesheet management.
Assign ownership via API with email address
I currently use a PHP script to assign assets to users from within one of our other business applications. I use this part pf the XML to assign the asset to a user. However, I have some employees that have the same name. Is there a way to assign an asset to a user by email address via the API (because employees with the same name have different email addresses)? <multi-valued-parameter name="Assign Ownership"> <record> <parameter><name>User</name><value>$user_name</value></parameter>
[Term of the Day]: Cookie-Free Domain
Term of the Day “Cookie-Free Domain” Definition — What is Cookie-Free Domain? A Cookie-Free Domain is a very simple concept. Exactly referring to a domain that does not send commands to a user's browser to store cookies from a website. In general,
What is the difference between importing users through Active Directory and LDAP?
Running version: 11.3 Build 11304 I know what the difference is in the two services as a whole, but when reading the descriptions in ServiceDesk Plus, they appear to be almost the same thing. Can someone enlighten me in what the difference is and or the
Office365 mail configuration
When trying to authenticate, after entering the Office365 email credentials, the screen goes blank.
Hiding additional fields in a ticket for administrators
I have an application template with many sections and additional fields. All these fields are subject to various rules and when the application is made out, not all of them are visible, but only necessary. But when a technician receives a request, he
Change request types
Dear all, What are the change request types you apply in ServiceDesk Plus? In which cases do you create a new change request and submit it to the approval mechanism? Can you please provide an example?
Deprecating few params of v3 API urls
Dear users, We would like to inform you that we have made some changes to the V3 API (URLs starting with /api/v3) format. These changes are incorporated in the 11204 version of the application. To avoid disruption of service or normal operations, we
Technician Key Help
I already generated Technician key, but where should I put the Technician Key? Also, what will be the codes in XML? Thank You
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
Why can't I pick - closed?
When updating the status - "schedule status change" why can't I chose a 'closed' status? I want the request to close if I don't hear back from the client. For example they send a request - we udate our status to "HOLD - waiting to hear from user" then
Assign or notify to group after approval action
Hi, When the approval action is taken, the request must either be assigned to a group and notify the group automatically. At the moment there is only requester notification available. For example when a request is submitted for purchase of a Laptop, the request should be automatically assigned to the IT purchase group only after the approval action is taken. Please advice. License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 6424099@ @Database Name
SLA Report for Group
Hi All, Please help to create SLA report for Group. We are looking for Response time and Restoration time for each group. Below are the version details: ManageEngine ServiceDesk (Version 9.0 Build 9033 ) Database: Postgre Regards Jayakrishnan
Changing priority is not changing the SLA of service catalog
Hi, When i as a technician, changing the priority of the ticket its SLA remain same, and because of this the due by date is not getting changed too, how can i change the SLA of ticket with changes in priority.
SDP Assets - Device Model and Device Type for Macs
We have upgraded our SDP to SDP 11.3 Build 11303 Previous to being on SDP 11.3, we used a slightly modified version of the inventory shell script to get mac inventories to populate Workstation Asset field named Model with the actual device model such
Deactivating Users
Is there a way to inactivate a user or technician without actually deleting their account? Cheryl Ankrom Jennmar Corporation
Set Service SLA Based on Priority
At the moment the default Incident SLAs are set based on the Priority Level of the incident, and the Service SLAs are set based on the specific request. However we need to be able to set the Service Request SLAs based on a rule in the same way Incident requests are. Specifically based on the set Priority. I request that Service Request SLA's be enhanced to be able to be set based on a defined rule.
CMDB CI Types
Why cant I delete certain CI types out of my CMDB? We use a different classification system for our CI's. I have added those, but now would like to delete the ones that came with the software because I will not be using them. Can this be done. Roman
Delete build-in CIs
Hi everyone, How can I delete the build-in CIs from Admin->Assets Management->CI types. Their check-boxes are disable to check and delete them?
Delete built-in CI types
Is it possible to delete built-in CI types? I don't seem to be able to select them for deletion.
Upgrade failed to 11304
this is the 2nd attempt for us to upgrade from build 11207. We uploaded the logs the first time and were told the issue would be fixed in 11304. Upgrading to 11304 failed. Sep 3, 2021 6:43:43 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor]
[QUIZ- 5]:IT Asset Management
We are excited to bring our quiz activity for the recently held virtual meetup session on IT Asset Management . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for the Free Training
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