We have several support groups configured and want to customize the reply template based on which support group a request is in so we can specify different contact phone #s for each group.
For example -
Group 1 - reply template should include phone number 111-222-3333
Group 2 - reply template should include phone number 444-555-6666
Under Admin > Notification Rules > Email template for replying to a request it seems this is a global setting that applies to the entire system. Is there some way to customize this per support group?
We are running SDP 11200.