As you may know, the request template can be customized using different fonts, font sizes, font colors, background colors, and label orientation. Further templates can be customized at three levels: Template, Section, and Field.
Remove fields: Hover over a field and click to remove them from the canvas. The remaining fields re-align automatically to fit the flexible section's width.
Make smaller/bigger: Hover over the required field and click or increase/decrease the field width towards the corresponding direction.
Justify field width: Hover over a field and click to justify the width of all fields in the corresponding row.
Add relative fields: Hover over a field and click. Select the direction in which the field should be added. A field placeholder appears where you can drag and drop the required field.
Edit /Update fields: Click or double click on the edit field allows editing and updating field functions that also include Customizing font, font size and color, bold/unbold, and background color of the selected field.
Drag and drop fields: Drag and drop a field to any position in the section, even without a placeholder. The existing fields re-align automatically to fit the flexible section's width.
Our previous article was on - Steps to restrict accessing ServiceDesk Plus using the server IP address