Good morning!

I have been tasked with having two out our additional fields in manage engine pull from AD when a ticket is generated by a User.

These two fields are 'Requester Division', and 'Requester Function'. These were created in 'Incident Management - Incident - Additional Fields' as pick lists. Currently, these have to be manually set each time a ticket is closed by one of our technicians.

How would I go about setting something up that would automatically pull this in from AD?

We're on 11.2 Build 11203.