[Virtual MeetUp] Free Training On ITAM - Part-2: Unified Agent in ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 9th session of Virtual meetup, which is scheduled for 19th August 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Change Management query report - Audit requirements
Hi, We have a specific audit request for the following report - Change management register of all changes from 1/10/2020 to today. If possible ensure report has change type, open/closed dates. As much info as can be extracted We use 11.3 Build 11308 Postgres
Questions regarding Project Templates
I've been tasked with creating a new Project Template. I've done plenty of them for Incidents and Service Request. But I have some questions for Projects. Does every Project Additional Field I create show up on every Project template? I created some new
[DidYouKnow-43] Service Catalog Custom fields vs Resource questions
One common question that we often get from our customers is "what is the purpose of resource questions in the service catalog when its purpose can be achieved with custom fields"? In this post, I'm going to explain the benefits of resource questions over
[Term of the Day]:Antivirus
Term of the Day “Antivirus” Definition — What is Antivirus? Antivirus (AV) is a software program that is developed and designed to detect malicious content on the devices(computer, smartphones, etc), remove malicious programs from the devices and
SDP+ login
Randomly, SDP+ logins won't work. We are using NTLM SSO and for the most part it works. (planning on switching to SAML SSO this week). Randomly it will not work though, and the user is required to enter their credentials. Sometimes it works and sometimes
Authentication problem in google chrome
Hello, I request your support to solve the problem we have with the ServiceDesk Plus 11.3 Standard Edition tool, the problem is when entering with the Google Chorme browser, the username and password are entered but it always shows the error "The username
[Virtual MeetUp] Free Training On IT Asset Management
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 8th session of Virtual meetup, which is scheduled for 15th July 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Backup Technician
Build 9.2 Build 9221 Where do I go to assign backup technicians? I just put one of my technicians "Out of Office" and it assigned her as her own backup. I need to change that to one of my "In the office" technicians. Leslie Myers City of Liberty
[SD-96594]Tickets with new Messages are not Bold anymore
Hello We just made the update from 11200 to 11300. When someone sends a reply to a ticket, it used to change the Font of the Ticket in the Request list view to bold. In 11300 this does not happen anymore. This makes it hard to notice if there are any
Local Authentication failed
Please check below the query and result but not solved this problem.( database SQL-2014) Select al.login_id"Login ID",au.first_name"Name", al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount
Notes Field Mandatory
I want to make the Notes field mandatory, whenever a ticket is reassigned to any group/technician
SQL Cookbook for ServiceDesk Plus - Chapter 1 - SQL basics
SQL Basics: SELECT wo.WORKORDERID AS "Request ID",
wo.TITLE AS "Subject",
aau.FIRST_NAME AS "Requester",
ti.FIRST_NAME AS "Technician",
cd.CATEGORYNAME AS "Category",
std.STATUSNAME AS "Request Status" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td
[SD-97496] Preventative Maintenance tasks Defaulting to being Unassigned
We recently just upgraded to the most current version of Service Desk Plus but we noticed this morning that our Preventative Maintenance task still generate but they default to unassigned even though within the tasks we have it set to go to a specific
Problem with mail server
Bonjour, Après le déploiement du service desk manageengine plus, j'ai un problème avec la configuration du serveur de messagerie. J'aimerais utiliser le serveur gmail mais cela ne fonctionne pas. Pourriez-vous m'aider ?
ServiceDesk Plus Masterclass 2021 Season 2 - Session 4: Build a unified enterprise self-service portal with ServiceDesk Plus
Hello there, In this webinar, you'll learn how you can use ServiceDesk Plus to build a unified enterprise self-service portal that enables users to access services across departments like IT, HR, or facilities. We will also discuss enterprise service
Attachments in resolution
Hi, In a request, when attaching a file under "Resolution" and setting the request status to "Resolved" I have configured a notification email for the requester. The attachment gets saved in the resolution but the notification email does not contatin the attached file, This is confusing for our technicians and requesters because we often refer to the attached file in the resolution notification mail. Regards, Alexander Nordin Region Halland
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
You may know from experience that applying new security patches causes a spike in incident volume. But do you know what's the correlation factor between security patch updates and incident volume? Likewise, do you know the correlation between technician
[Term of the Day]:Web Hosting
Term of the Day “Web Hosting” Definition — What is web hosting? The term Web Hosting is a popular term, it is also called Hosting in short. Web hosting is a service that allows organizations and individuals to host websites or web pages on the Internet.
Integration With AWS service.
Can we connect AWS Config service with SDP for asset management??
Looking for a report that shows how many times XYZ User called in for a recurring problem
Hello, I'm looking for a report or custom report option that will tell me how many times John Doe called in over a 3 month period of time for XYZ Issue. Bonus points if I can run the report for all users and then the output have John Doe -> Outlook issue
Assets history report
Hi ALL! We use 11.1 Build 11122 How i can make report about asset history (mean any changes of status/owner of Assets) ??
SDF-47420 - Google Calendar integration
Hi, I've found SDF-47420, integration with Google Calendar raised a long time ago. There is any news about it? Its still in the roadmap's queue? Regards, Andrea Del Bravo
Login page issues after long path of upgrades
Generally, we're trying to bring our SDP server up to date, alle the way from version/build 9326. For most of the upgrades, it went rather fine, with SDP going up and working as expected after each upgrade (well, 10500 was problematic, for some reason
Field dependency question (solved)
I have two fields MFH-Location, and Room Number. Both fields are empty picklists. To set their dependencies, i followed your example here. In my case, instead of a 3 way dependency, its only 2 way. Room Number fields needs to display correct room numbers
Please help to modify query report
Hello Can anyone advice me, how to modify this request in order to change period from REATEDTIME >= <from_lastweek> AND wo.CREATEDTIME <= <to_lastweek> to display requests created within current year? Here is original query: SELECT wo.WORKORDERID AS "Request
Active technicians login report
Good morning, It's possible to get a report of only my currents technicians who have login, and their last logout time? Im using PGSQL and and version 11.1 build 11134 of SD.
SAML with AAD from NTLM SSO
Hi What is the best option to migrate NTLM SSO to SAML based? Ideally with AAD. We also have optiomn to use on premesis ADFS, Main concern is to mach login and not creating separae users when dynamic creatin is enabled, https://pitstop.manageengine.com/portal/en/kb/articles/how-to-configure-saml-with-azure-ad
Remove All Attachments Trigger
So, this doesn't need to be a trigger. But here is the issue. Over the weekend McAfee scanned and identified a hundred or so files on old archived tickets. Every single ticket was for a Spam/Phishing ticket that a user had emailed in when something made
Can't create new report folder - BUG REPORT
Hi On the latest version - when I create a new report folder - it doesn't show. I can see it under 'manage' and move the order but I can't see it listed on the main page. Tried it on both my dev and prod servers - same result UPDATE - You have to create
Generate a list of printer with IP address
Hello, Grateful if you could advise what is the mistake in it. All are generated from SDP in this custom query except the [ MAX("networkinfo"."IPADDRESS") AS "IP Address" ] part. SELECT MAX("productType"."COMPONENTTYPENAME") AS "Product Type", MAX("resource"."RESOURCENAME")
Chrome not remember field Subject
Hi, After Fix Chrome 94 can not load page form https://pitstop.manageengine.com/portal/en/kb/articles/unable-to-access-servicedesk-plus-in-the-latest-version-of-edge-and-chrome-version-version-94-released I got problem Chrome not remember field Subject
Support for OpenJDK
I know all ME products use insanely outdated and end of life version so of Java, Eventually these will need to be upgraded. What information should we be aware of considering the changes in Oracle Java licensing. We are currently going through all our application to determine if we will need a subscription to maintain the systems java software. Currently SDP is running 7.55 (which was end of life in early 2015). Other products we use have already moved to OpenJDK. We need to know the future plans
Outlook Add-in for Service Desk Plus
Hi, I am working on an Outlook add-in for SDP. First of I want to complement you on the API development and the features that you have implemented. I would like to ask you what is expected from the API development in the near future so i can take that into account before i release a production version of the add-in. if you are interested in trying the add-in and give me feedback that would be appreciated. Best regards, Valdi Hafdal URL : http://www.valinc.net Add-in for Support Center Plus
DCentral sync to SDP, missing computers
Hi, I've noticed that SDP is missing assets that are in DCentral - my computer being one of them. I can see my computer in DCentral, but not in SDP. Now SDP uses the DCentral agent, I dont know how this integration syncs. There are settings in DCentral,
Error: Issue in getting project list form JIRA, please check the JIRA configuration!!
Hi, I want to integrate SDP to JIRA issue tracker. I read this document and do it: https://help.servicedeskplus.com/jira-integration But when I click on custom menu, open a pop-up page and show me this error: Error: Issue in getting project list form
Filter out BCC emails
Hi We are getting allot of BCC emails that turn into requests that we do not want. How can I filter out the BCC emails from creating unwanted tickets? Thanks.
Notification Template - Reply and Forward
Hi, I've been doing a lot of work to update all our notification / reply templates and I think I've overwritten one I didn't want to. So the scenario is we have a ticket and a 3rd Party has responded to an email and this is now appended in conversations
Database / DBSize warnings - what do they mean
I'm getting daily messages in the System Log - System Log Message - 316890247 (number varies) Module - database Sub-Module - DBSize Type - Warning Action - Add What does this mean, what are the implications and do we need to do anything ? thanks Dav
Test Environment Versions?
We've run SDP for years but now find that setting up a dev environment would be a good idea. I've reviewed the instructions here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus but I need a
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