Image Defaulting to "Best Fit"
Upgraded from 11120 to 11303 today and found a change that we most certainly do not like. When pasting an image into the ticket body or a reply it's defaulting to "Best Fit". In most cases this is too small to actually see the details we would like.
[SD-94782] Pages loading much slower after upgrade to v11.3
Good Morning, I have recently upgraded Service Desk Plus to v11.3 Build 11301. I have noticed that after upgrading the pages are loading much slower using the Edge Browser than before the upgrade. I did search to see if there were any other posts but
[Term of the Day]: Business Incubator
Term of the Day “Business Incubator” Definition — What is Business Incubator? A Business Incubator is an organization dedicated to supporting new startups and small businesses by providing various services to accelerate their growth. The startup
Where's workflow?
Hi, I'm only new to this software and I'm extremely surprised that there is no dedicated workflow section. Isn't that what ITIL is all about? Get things assigned to the right people and notify them. Bugzilla has workflow. Why can't I set up any workflow I'd like? For instance, we have a configured a "Service Catalog" for a Request which requires approval before it can be assigned to a technician. There's workflow for the request to be approved, but there's no way (I can see at least) to alert the
Request: Enhancement to Workflow in Service Catalog
I have setup several workflows in the Service Catalog, however it is missing a feature that would save a lot of work. Currently, when the tasks in the workflow are created, I have to manually set the Start/Finish dates for all of the tasks and also set the "email me before" drop down box. What WOULD be handy is something like the following in the tasks Template. Choose a Date Field (I have two custom fields called "Start Date" and "End Date") Start Time: x days y hours z minutes after DATE-FIELD-a
Is there a way to automatically set the "Email ID to Notify" field based on other criteria?
I'm looking for a way to automatically be notified when a request assigned to a certain group has been resolved. I see there is a setting in mail settings to notify a technician when a request is closed, but there is not an option for when a request is resolved. Also, this is not ideal because I will receive notification for ANY closed request on the system, not just requests in my group. I'm wondering if there is a way to automatically add my email address to the "Email ID to Notify" field when
Upgrade from 11300 to 11303 failed
Good Morning, I have a problem with the last upgrade. Log file serverout0 [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureHandlerImpl]|[INFO]|[28]: Error Code :: 10,005| [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[28]:
Reports Problem [Hard Disks, Capacity]
When generating a report, there is no way to add rows / columns with information about hard drives.
Duplicate asset name when I want to select multiple asset during add request
Hi, I use SDP v11.2.08 on MS SQL Server database. I have a bug that attached screen capture of this. On default request form, when I want to add multiple asset to request form, user's assets duplicated in this drop down. Please fix it in nest release.
Unclean shutdown of previous run at startup. Failed to start the server. Please refer logs for more details.
Hello those. Servicedesk Plus support we had an incident a virus penetrated our server and did not allow us to do anything on it. But we managed to eliminate the virus, then we noticed that the Service Desk writes Unclean shutdown of previous run at startup.
[SD-97591]On behalf user's asset choose not avalible
Hi, I use SDP v11.2.08 and MS SQL Server database. In this version when end user want to add request from on behalf of other user, don't see his/her assets. I think it's bug because in previous version it works. Please fix it in next release. Thanks for
11303 Multi-Site FAFR Workaround
For anyone like my company that is multi-site, avoids making a whole set of incident/service templates for each site, and had a lot of things in FAFR break when FAFR stopped seeing the value of the "Site" field, here's a workaround. Example of why we
Query raport Technical with role and support group
Hi, I need create query raport Technical with role and support group. SDP: 111140 MSSQL 2016 How create this raport? I try use query from knowledge but not work (sql problem). regards Mat
[Term of the Day]: Human Augmentation
Term of the Day “Human Augmentation” Definition — What is human augmentation? The term Human Augmentation is often used in the same context as human enhancement, it's an important research field with a view to the future society in which computer
[Tips & Tricks] Operational level agreement(OLA)
Ever wondered about how to manage the agreement on delivery of services between each internal support groups of an organization? In service desk plus, post the build 11107, we have introduced the feature "Operational Level Agreements" "OLA" which provides the internal measurable metrics among the support groups that will work in tandem with the SLA of the respective services promised by the service provider to the customer. Why do we need OLA? The OLA's are generally configured to align the activities
Minimum Permissions for WMI Scan for Windows Server
I'm a little hesitant about storing a server Administrator account inside of ServiceDesk+ for scanning Assets. Is there a minimum set of permissions needed or a how-to for configuring WMI with least privileges on Windows Servers?
Category of new generated tickets are assigning automatically
Hello Team, Category of new generated tickets are assigning automatically and Most of them are incorrect. manageengine servicedeskplus 11.3 Build 11301
Ticket not updating based on customer reply.
Hai Team, As I checked today that whenever we close the status will be closed on the same ticket when a customer came back it is still under Closing only is there any way to achieve it like when a closed ticket got a response we need that status to be
Checklist on Incident Request
I have created some check list however I noticed that I only have the checklist tab in the Incident if I have a certain incident template selected, but if I use the default template the check list tab is not there. Do I have to associate the check list
Import CSV is broken and documentation is wrong.
I am trying to import users via CSV All imports fail The error list presents no error information, just "Import Failed" Documentation here: https://www.manageengine.com/products/service-desk-msp/help/adminguide/accounts/importing-accounts-contacts-from-csv.html
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
como configurar mi ip publica para que se pueda ver desde el exterior mi aplicacion
requiero ver mi aplicacion desde el exterior
Error on Android App
I was able to setup iOS app fine, but and getting an error when entering the service desk url into the Android app. Here is the error message. "Something went wrong java.lang.IllegalStateException: Expected BEGIN_OBJECT but was STRING at line 4 column1
Send Survey Response to Technician
We have a good number of survey responses and many positive comments for our techs that do the work. However I just found out they never see these, like ever. IT if often a thankless job so sometimes getting a "Thank you!" for your work is the difference
ManageEngine monitoring and integration with Zabbix
Dear Team I am doing configuration on Setup ManageEngine ServiceDesk to integrate with Zabbix and meet this issue. Do we have any example or template for this parameter? Thank you Terran Nguyen
Microsoft Teams Integration with Service Desk Plus
Hi there, is there any integration planned with MS Teams?
[Term of the Day]: Page Fault
Term of the Day “Page Fault” Definition — What is a Page Fault? In the context of computer science, a Page Fault is an exception initiated by the hardware of a computer to notify the operating system when a program attempts to access a block of
Report on Technicians and SLAs
I'm attempting to create a custom report, but I have very limited experience with creating query reports. I was hoping to create a report that would mainly focus on Technicians; how many tickets they have received weekly and monthly, how many of their
After installing 11205 build a rules script does not work correctly.
I have script in the Incident Management - Field and Form Rules - On Form Submit : Listing of script: /*Site to description*/ var old_description_content=$CS.getDescription(); var SiteText=$CS.getText("SITE"); var new_description_content= old_description_content
[Virtual MeetUp] Free Training On How Users Can Make The Best Use of Self Service Portal
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 7th session of Virtual meetup, which is scheduled for 17th June 2021, registrations are open now. Kindly pick a suitable time zone and register today. 02:00
Request Custom Filter - Removal of Support for V1 API Operations
As part of the Request Custom Filter enhancements, we are removing support for the below V1 API Operations: View All requests [/sdpapi/request?OPERATION_NAME=GET_REQUESTS] View request filters [/sdpapi/request?OPERATION_NAME=GET_REQUEST_FILTERS] We
Remove Site from Incident Template
We don't want to show the Site in our Incident Template. Is there a way to delete it or hide it from incident template? (We are using Service Desk Plus Cloud) Thanks, Dinusha
[SOLVED]Client connects on server but not from remote browser
I have a new installation. Changed to MSSQL 2012. Client connects on server but not from remote browser. On server http://localhost:8080 is OK On remote browser http://SPSIIS01:8080 and http://10.10.40.153:8080 both time out. Any suggestions? I noticed
Is it possible?
Hi, Our clients have a budget of development hours they can consume they we determine if they're chargeable or not. I have a standard report to track this but I was wondering if we're able to set-up any alerts when there budget gets lower than a specific
site 24x7 integration with ServiceDesk Plus fails.
Hello All, I am trying to integrate my test service-desk plus instance with site24x7. I followed the steps mentioned in the Service-desk Plus. still after generating the client ID, client secret, and Code, I am getting the following error as shown in
[Term of the Day]: OEM
Term of the Day “Original Equipment Manufacturer” Definition — What is OEM? The term OEM is abbreviated as Original Equipment Manufacturer refers to any product or part that is specifically designed and produced to fit an original product. This
[SDF-97625] Add, modify, remove technicians from Role View
I know that I can go into each technician and to add, modify, and remove a role for the technician. What would be really helpful is if I could go into the role and add, modify, or remove technicians from the role. Is this possible from the GUI? If not,
[SDF-33243] Spam Filtering - Multiple Criteria
Hey Folks, Any chance you setting up spam filtering to contain multiple criteria in one rule. As the current set-up is not ideal, as it's very limiting to one have one criteria per rule I not that this was suggested over 5 years ago with a response of Feature
Scripting in Task Template
Hi All does anyone know if you can script from the request details e.g. we get a task in to say we have a leaver, the request comes in from a generic account, within the details of the call is a line Name: XYZ I would like (if I can) to have a task template
Report of Last Logon by Technician
I need a report that will show me the last logon time by a technician. Running MSSQL on version 11.1.0 Build 11126 There was a link to a KB with a query report, but this did not work for me. It cannot find the table HelpDeskCrew https://pitstop.ma
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