[Term of the Day]:Smart Dust
Term of the Day “Smart Dust” Definition — What is smart dust? The term Smart Dust is also known as microelectromechanical systems (MEMS). Professor Kristofer Pister (University of California, Berkeley) coined the term smart dust in 1997 to describe
Critical : Error while invoking backup
Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin
Break Time Custom Operational Hours
in our office there is a break during the day which means our office operating hours stop, for example one hour, can we adjust the time for operating hours, for example starting time at 08.00 am, break 12.00 - 13.00, finish time 17.00? ? so at that time
Pass Through Authentication
Hello. I can't find Pass Through Authentication settings(checkbox). It used to be on page Admin - Users - Active Directory. Where can I find this? Version:11.3 Build 11308
[QUIZ- 6] : ITAM :Unified Agent in ServiceDesk Plus
We are excited to bring our quiz activity for the recently held virtual meetup session on ITAM: Unified Agent in ServiceDesk Plus . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for
Announcement Customisation
Announcements can be an extremely powerful tool, are there any plans to enhance the customisation of it? Below are some ideas of enhancements I would use for my organisation: Restricting announcement visibility to Sites / User groups - stops un-affected
[SDF-25173] Sound Alert
To Manageengine Team, I am using Service Desk 7.0 in orgnization and I need Alram Or Sound Notification when i receive request. Thanks
Post update issues
Problems started to appear with the last update. Alerts templates became uneditable. Username and password fail on the first login, but login on the second attempt. I add a signature in the user personalization section, but when the request is answered,
ServiceDesk Plus Fresh Installation not working
Hi Fellow community members have been trying to install & test Servicedesk Plus trial version for last one week, but so far unsuucessful. Installer finishing successfully, but from logs it seems the pgsql default instance is not getting configured properly.
Changing the background or icon color
Hi All, Any idea how can we change 1) the background color of the menu bar 2) change the default '?' icon We are receiving feedback that the icon are difficult to be find. We are working on version 11.1 Build 11142 Thanks
SCHEDULED SLA VIOLATION REPORTS
Hi, I have set up daily reports that show Tickets Approaching SLA Violation. Is there a way to have the Report NOT got out if no violations exist for that particular day so that Report doesn't go out to the Mailing list?
Unable to Add to or Modify Reply Field in Tickets
As of this morning, I've had a few users report not being able to reply or input into the reply field on tickets. You can't select the box to even type in. We've had a few users report it, all running different versions of Chrome, some running the same
[Term of the Day]:Neobank
Term of the Day “Neobank” Definition — What is Neobank? The term Neobank literally means “new bank”, derived from the Greek word νεος (neos) meaning “new”. It is an umbrella term for the new generation of cutting-edge, fully digital banking services
[Virtual MeetUp] Free Training on New Features Released in Version 11.3
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 10th session of Virtual meetup, which is scheduled for 23rd September 2021, registrations are open now. Kindly pick a suitable time zone and register today.
[Security advisory] Insufficient authentication and authorization handling vulnerability in Desktop Central
Hi there, This is a security advisory regarding an insufficient authentication and authorization handling vulnerability (CVE-2021-37414) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who
Prodution server is down
Hi Gents, On last Saturday, we´ve tried to upgrade the Service Desk Plus to the latest version, unfortunately it wasn´t successful, So we used to snapshot to put up the server, but it was running with a lot of internal error, today we decide to restart
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
Data-driven IT management is key to propelling your IT forward, achieving cost and process efficiency, and ensuring seamless operations. The challenge lies in bringing IT data from several applications into a single console for analysis. Analytics Plus,
[Community Digest] ServiceDesk Plus - September 2021
Here is the monthly rewind for September 2021! Version and Build releases: · 11307 (Released on 24th September 2021) · 11305 (Released on 8th September 2021) · 11306 (Released on 11th September 2021) · 11307 (Released on 24th September 2021) Check
Can't open Detail Page in AssetExplorer
Response to questions asked by you support team. 1. Please let us know if the issue is recreated in a different browser and also try in the incognito mode of the chrome browser. I tried IE, Edge and Chrome and get the same thing. 2. Let us know if this
SAML - NTLM SSO DATE?
HI I see that we will have to switch to using SAML and not NTLM SSO. This will take us some time to setup in our environment. What is the date that NTLM support will stop - so I can tell my sys admin? Thanks!
[Term of the Day]:MarTech
Term of the Day “MarTech” Definition — What is Martech? The term MarTech is the convergence of Marketing and Technology, it generally refers to online marketing. Martech is one of the most rapidly growing sectors. It has helped completely transform
Manual backup failure since build 11304
I am aware that the backup routine changed with build 11304. Since, unable are unable to perform a successful manual backup. Interestingly, the schedule backup from within ServiceDesk completes just fine. Albeit it produces two .ezip files instead of
Delete Contract
Dear SD MSP How to delete the contract or the billing contract
SDP "Edit" page not loading/loading blank
As of this morning our technicians are saying when they try to Edit a request or try to go to the Edit page it does not load or it loads blank. Anyone else seeing this or know what this could be?
pagaination doesn't change in project for some technician
Hi, I used SDP v11.3.06 and some technician can't change "item per page" in project list. Also can't add or remove some columns to this list. In browser console get error: Even I change role of this user and assign SDAdmin to this user, but still get
Adding fields to templates
Hello, How to automatically add an available field to all existing templates?
Share Request via API / Powershell
When I'm trying to share a request to a group via API and I'm having some issues and need assistance. Any feedback would be appreciated, but for my purposes in my environment I need to utilize PowerShell. if I have the square brackets [] I get: Invoke-WebRequest
Auto-close script erroring
Hi, I've noticed that the AutoClose_v3.py script that is provided on "https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status" stopped working at some point recently. It's now giving the
Lost Admin Access
For some reason, when I log into SD+, I no longer have any admin access. I should have full access to every part of the system. I have used the support pages to reset my password and this appeared to work. I was able to retrieve the 'admin accounts' (there
Change filter based on previous 7 days
I am trying to add a widget to a dashboard that would show change requests created over the past 7 days based on risk. My thinking is that since we can do an "External Widget" that references a filter, I am trying to create a filter that shows only low
Users can no longer see Support Groups for their Site
Since updating to 11.3 (Build 11308) Our users can no longer see the Support Groups for their site. The Request form shows their correct site, but the Group list is blank. Has this happened to anyone else or is the a new setting i need to adjust that
Firefox issue : j_security_check (11.3 Build 11307)
Hello All - We are running into a big issue with Firefox. Is someone types in their password wrong ONCE, j_security_check is appended to the URL and we are unable to login even when typing it correctly. To fix, we need to close ALL Firefox browsers and
Removal of Support for Email-only Approvers in Request Approvals and Request Approval API changes
Dear Customers, As part of the enhancements in Request approvals and the associated API development, we are removing support for Email-only Approvers. Only people configured as users in ServiceDesk Plus can be configured as Approvers for Requests going
[Term of the Day]:Democratization of Technology
Term of the Day “Democratization of Technology” Definition — What is the Democratization of technology? The term 'Democratization of Technology' enables people outside the technology industry to access and use high-tech products and services, which
[SD-94908] can't delete user
Hello. I can not delete users imported from AD and added when receiving requests. I get a message that the user has been deleted, but the system does not delete it. version: 11.2 Сборка 11203
Reglas de notificación no permite editar
Recien actualice la aplicacion de Service Desk Plus a la ultima versión, pero ahora no me permite personalizar las reglas de notificacion, cuando lo intento me aparece un error en la pagina. Alguien sabe por qué ocurre y como solucionarlo? Gracias.
Error while updating
Getting this after package validation (extracted of updatemanager log): 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : Exception in thread "Timer-0" 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : java.lang.NoClassDefFoundError: com/ibm/db2/jcc/am/ae
ServiceDesk Plus 11300 Released !
Dear Users, ServiceDesk Plus version 11300 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Make way for better ticket template and category predictions with Zia. Zia,
Approval workflow
is there any easy guide to implement work flow where user log a request and is goes for Manager approval? all my users already have reporting to, which is coming from AD. When i log a request i see the below error in history Action Name : Leave Approval Message : Traceback (most recent call last): File "set_approval_stage_reportingto.py", line 16, in <module> requestObj = read_file(req_file_path,"request") File "C:\Program Files\ManageEngine\ServiceDesk\integration\custom_scripts\functions.py",
Grant CC'd users visibility of a request
Hi there, We have a site making extensive use of the E-mail Id(s) To Notify feature, however it is limited in functionality because requesters added to that field cannot see the request in the SDP interface. When a user is CC'd into a request (or they are otherwise added to the E-mail Id(s) To Notify field) it would make sense for them to automatically be granted visibility of that request in the SDP interface. At present (unless I have missed something) it is not possible to allow someone to view
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