Disable "Add notes" action in closed request.
Hi! Is there any possibility to disable "Add notes" or any other action in closed request?
technician role for close
Hi dear I have a question about technician role when he want close a request. when he select close from status,in open windows,he see a radio buttom feild with 2 option: "has requester acknowledge...?" so he can choose yes!! and close the request🥴 is
how do manageengine servicedesk Disable login from all users
ServisDesk giriş ekranında, teknisyen olmayan kişilerin Active Directory bilgileriyle giriş yapmasını engellemek istiyorum. We want to remove "ad" login authorization from all users.
Which SDP patch is the latest (11.3.11309 or 12.0)
Folks, Perhaps I'm confused, but the release notes state that the latest service pack is 12.0 and has a description of those changes (released 25 October, 2021), but there is no patch for this on the site and the application reports the latest patch to
Requestor Last Login Report
Hello, We're beginning a cleanup of our SDP environment we've had for 5 years and we'd like a report that lists all active requestors with their last login time. Based on this we would eliminate users who haven't logged on it the last year. Can someone please provide the query script to pull this information? Thanks, Matthew
Multi-Select fields need to be available from advanced search, custom views, column picker
I noticed that the Multi-Select Fields are not available in the Advanced Search, custom views, nor in the column picket on the request view . I have some requirements that now make it very problematic because those are not able to be searched or added to the columns Please Add this functionality
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
Script doesn't work on another form
I have a Subject update script I use on one of my forms. It works just fine. I have another template I've built and I'd like to use the script on it as well. The script just pulls information from fields on the form and adds them to the subject. I've
[Community Digest] ServiceDesk Plus - October 2021
Here is the monthly rewind for October 2021! Version and Build releases: 11308 (Released on 01 October 2021) 11309 (Released on 15 October 2021) 12000 (Released on 25 October 2021) Check our ReadMe article for more details. Product Highlights: Behavior
Large Migration Leap
We are currently using the 32-bit version; build version 10.0 of ServiceDesk Plus. Is there an easier way of just building out a new server to the latest version, and migrating the DB over to the new one? If so, what is the best course of action.
How can I hide a fild on the Default Request Template?
Hello, I want to hide a field I just created in the Default Request Template when the call is first opened (actually when the status is open). Then I want the area to be shown when a custom region is selected. I created the rules as I mentioned below,
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301.
Hello. After install update 11303, the issue was partially solved. Right now, rules are working randomly (some cases info are being populated by the rule and other not, being the same rule). I appreciate your help.
Menu bar disappeared after the upgrade from 11200 to 11309, how to fix it.
Hello, This is how the SDP portal looks like, we cannot find the Upper menu to access different module. Tried different browsers. Tried incognito and InPrivate modes. Deleted browsers cache, Deleted %temp% Then raised a case with the support which
[Virtual MeetUp] Learn why you should enable Advanced Analytics for your ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 12th session of Virtual meetup, which is scheduled for 18th November 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Increase limit of additional fields
Hello. Would it be possible to increase the limit number of additional fields from 90 to 150? We have really complex Templates and we have run out of fields. Is there a way to manually override this limitation? What is the reason behind this limitation?
[Term of the Day]:Nanorobotics
Term of the Day “Nanorobotics” Definition — What is Nanorobotics? The term Nanorobotics is also known as Nanomachines or Nanobots. It is the study of robotics at the nanometer scale and includes robots that are nanoscale in size and large robots
[SDF-95544] Add attachment to Contract using API V3
Hi everyone ! I have now tried for quite some time to upload an attachment to a contract using a POST request to /api/v3/attachments Is this possible anyway? The link to https://help.servicedeskplus.com/api/request-operations.html%24Attachment is dead.
how to hide checklist
Dear SD team, Could you please guide me on how to hide the checklist button in request details page or requests list view
Change request audit on deletion
We have noticed that there is no trace in the system logs when you delete a Change record. Is there any auditing in place in the Change module? Can you enhance the system so that deletion of Change records is added to the System log in line with deletions made in other modules eg Problems and requests. Thanks
Edit Account for Change
A Cannot edit an change efter it Closed. The reason i want to do this is statistical reasons. I have a change who has the wrong account assigned. A was cheking the roles and the permissions. The user who is doing is has role Change Manager with
Duplicate Assets (_old)
Noticed we are getting alot of duplicate assets all prefixed with _old_# (# being a incremental number for duplicates). We are running an older version (8.0.0 Build 8027) but had been working well previously. Asset script running from Startup GPO Anyone know how/why this is happening and how I can get this resolved and assets merged?
Receipting assets via purchase order - provide serial number for non Workstation assets.
In the process of kicking off asset management in SPD, build 11302. Im currently backing filling purchase orders ahead of scanning / importing desktop / laptops etc so that i can link recent equipment back to its original PO paperwork. For Workstation
Servicedesk upgrade 11309 has been failed
Hi I want to upgrade Servicedesk plus to 11309 but upgrade process had been failed please help me
Reorganising Categories and Subcategories
Our original categories and subcategories don't really fit any more. If we change them will that affect existing closed and open requests?
[Term of the Day]:Bleeding Edge
Term of the Day “Bleeding Edge” Definition — What is Bleeding Edge? The term Bleeding Edge refers to a product or service, usually involving technology. Bleeding edge is mainly defined as newer and riskier technologies that may not work or may not
Notifications Suggestion
Would it be possible to have notifications be automatically "read" when the Notifications is opened instead of clicking the drop-down > "Mark all as read"? It seems like an unnecessary extra step. Thank you!
Customize reply template per support group
We have several support groups configured and want to customize the reply template based on which support group a request is in so we can specify different contact phone #s for each group. For example - Group 1 - reply template should include phone number
time in Acknowledge requester by e-mail when the request is closed
hiCan I send the elapsed time in the notification body?
How Works an SLA Report (Time information)
Hi there, I'm performing a report with all requests made in a month. What I want to know is: ¿When you made a report to know the SLA and the time used to resolve and close a request the report will only show the requests that have been closed? I mean,
Require Stage 2 approval similar to the field $ReportingTo
We have 5 stages of approval members in which Stage 1 and Stage 2 are dynamic and three stages are static. In our environment we have many branches each users have different L1 and L2. We were able to make the L1 as Approver by providing the respective
java error in std
Good afternoon. in the logs of the win 10 system, the errors "java.lang.OutOfMemoryError: Java heap space" began to appear and the SD just freezes and then turns off. After 10 minutes, it turns on again, and then "falls" cyclically. how to get rid of
I cant edit email templates, error when edit template option
Hi, I have 11.3 Construir 11309 version, but I cant edit email template, says an error has occurred; An unknown error occurred while processing your request. Why?
ESM - Internal view only
Hi All, We are looking to do a soft launch of ESM, we have 3 instances (IT, Finance, Payroll). We want to be able to deploy the Finance and Payroll instances internally to the support teams, but not show these to the Requester until we are ready. When
Transferring SD to a new virtual machine
Good afternoon. there is a need to transfer the installed CD from one host to another. From Win 10 to win server 2019. Tell me what and how to transfer to save all current settings and applications?
cannot report on SLA
Good afternoon. sla report starts, an error pops up I also have a problem with java, in this ticket - maybe this is related https://pitstop.manageengine.com/portal/en/community/topic/java-error-in-std
Query report about pending approval for more than 10 days ago
Hi, I want to get requests that status is "pending approval" and create time is more than 10 days or two weeks ago. I want to get a report every week without a change query. I want to have a query report with these columns: Request ID Requester ID Subject Created Time Approval Status Request Status Approvers Build No: 11.1.21 DB: MS SQL Thanks for helping
[ForYourInformation -57] An Introduction to Flexible Column Layout for Request and Release templates
As you may know, the request template can be customized using different fonts, font sizes, font colors, background colors, and label orientation. Further templates can be customized at three levels: Template, Section, and Field. In this article, we will
[SDF-27659] Restrict Technician to Pick Ticket
I want to restrict some technicians, not to pick ticket by themself. Only word on the assigned tickets.
Sending Notification Failed while replying to the Tickets
Reported problem of Sending Notification failed which happening randomly and frequently while responding to the tickets in our manageengine servicedesk plus portal version 9.1 Build 9118 (Standard-Free Edition) for the past 5 days continuosly. From our
How to disable a category or subcategory?
Hi, I am planning to add some services and incidents of a new department to ServiceDesk. Logically I have to add them all and build the right structure. After confirming its validity I can release it to appear to end users. Unfortunately I could not find this option although I have some services from the initial implementation which are disabled. Which means that the option is there but it is not allowing me to do it so how. I appreciate your quick help and support. Majid
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