[SD-97591]On Behalf Of option is not working properly
Hi when i select a requester in on behalf of field, the assets of that requester are not displayed in the Asset field. my sdp version: 11207 my DB : MSSQL Server
Using API v3 to list of Open Incidents
I am trying to query ServicedeskPlus using the V3 API to get a list of all the open incidents in the service desk. I use the following query (private information replaced with ZZZ with input data encoded: http://ZZZ:7070/api/v3/requests/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=ZZZ&INPUT_DATA=%7B%0A%22list_info%22%3A%20%7B%0A%22row_count%22%3A%2020%2C%0A%22start_index%22%3A%201%2C%0A%22sort_field%22%3A%20%22subject%22%2C%0A%22sort_order%22%3A%20%22asc%22%2C%0A%22get_total_count%22%3A%20true%2C%0A%22search_fields%22%3A%20%7B%0A%22status.name%22%3A%20%22Open%22%2C%0A%7D%7D%7D
Report to show number of breached SLA's for current week for certain group
Hi all, I'm looking to build a report which will show me the number of SLA's that have been breached for current week. Also would it be possible to group by technician Thanks in advance
Approval Reminder emails being resent
I'm receiving approval reminder emails for closed tickets. I've turned off the approval reminder setting in Self-service portal settings and upgraded to the latest version 11303. Not sure what is causing this to happen. I've created a ticket with Manage
Print a Ticket automatically (Network printer)
Is there a possibility that a ticket that is created will be automatically be printed on a network printer? If its possible is possible to define the field to be printed?
Set Due Date on a Task Template
Hi We have tasks that get assigned to the same support groups every month for Auditing. It's the exact same tasks to the exact same groups. What would be really nice is the ability to automatically set the task due date. Currently we create the ticket
Is it possible to reset the user_id in Servicedesk Plus?
Hi, I had run a query "select * from aaauser;" and realise that the user_id number is not sequential. Is there anyway to reset/set the id number Thanks
Help with Database (Creating PowerBI dashboards)
Hello all. I am new to ServiceDesk Plus but have used PowerBI a lot in the past. I was able to get connected to my PGSQL database and pull some tables. For my first dashboard I am planning on simply showing the current tickets for each group/queue, and
No more custom trigger notifications?
In business rules, custom actions to trigger notifications is no more supported. However, existing rules with custom actions to trigger notifications are retained where you cannot modify the notification details except To and cc fields. HI, I see in the
Barcodes
Hello, Does anyone use the barcode feature? If so, can you explain how you use this feature? I am having bit trouble understanding how to use this.
Can you fix this report.
Hi, i have been working on the below report, can anyone take a look and let me know why it wont generate, there is nothing in the logs when i run it. it was working up until the network info was added. SELECT workstation.WORKSTATIONNAME "Workstation",
Need custom report query to find out the assets which never been contacted to ServiceDesk Plus in last one week
I'm looking for a custom report SQL query that can help us to keep an eye on Assets. If any asset is offline for more than a week then we should have the information about that. like last successful scan status on yyyy-mm-dd. and "not been contacted since12 days" etc. The field requires CI Name, CI Type, Model, Product Name, Processor Name, Total Memory, Workstation Scan History (from history tab which inserts "last success scan and not been contacted by SDP since 14 days") Workstation scan history
User Inventory Report
I need the below mentioned reports. Reports Multiple asset tag on Single User Reports Single asset tag on Single Users Your Version : 11.2 Build 11205 Latest Version : 11.3 Build 11301 View Service Pack Details License Type : Registered Version Database
How to create a task from a web form ?
How to create a task from a web form ? can anyone share your process if using service desk plus for account creation ? Here is what i am trying to do create a task from a submitted web form for account creations and want to setup a sub task for roles
Create ServiceDesk instance which doesn't have assets
Hello--is it possible to create an instance of ServiceDesk that doesn't have assets? We want to make some instances for HR and Accounting and they have no use for assets, CMDB, contracts, etc.? Is it possible to disable these features for an instance?
Trying to get HTTP to HTTPs redirect to work after installing SSL and upgrading to latest version - 11303 in ServiceDesk Test Server
Hi, I've been previously unsuccessful on the production server to get HTTP to HTTPs redirect to work- I managed to get HTTPs to work, and display secured that alone was a struggle to get working correctly, now with the alias set and after trying to modify
Exporting Data but cant find reports
I am trying to foloow the directions below, https://pitstop.manageengine.com/portal/en/community/topic/export-data-from-service-desk, in order to export our tickets out of manage engine. I cannot find a reports button. Can someone please provide guidance
[Term of the Day]: Micro-Moments
Term of the Day “Micro-Moments” Definition — What are Micro-Moments? The term Micro-Moments was coined by Google in 2015, Micro-Moment is described as an intent-rich moment when a person turns to a device to act on a need. Basically, it’s that
Report for requests create during specific times
How do I create a report to show the number of tickets create after and before a specific time each month? For example, I'd like to identify the number for inbound requests we receive between 7pm and 7am each month to determine if we need additional
11.3 "upgrade"
I have a license for SDP after the upgrade to 11.3 I can no longer add devices with the agent. I installed DC as directed but all of my devices are not showing up in DC. Additionally the information that was in SDP did not carry over to DC on the devices
[SD-97387]Why do the import image paths differ in different environments?
The customer reported that the insert images in solution can't display properly and I made a comparison in my own environment. Customer's image link is like SDP_HOME/inline/WorkOrder/... while mine is like SDP_HOME/inlineimages/WorkOrder/... So what's
backupdata.sh compressed files on a full hard disk partition
Servicedesk version 9.2 (9220) Recently im migrating an operating system from Windows to Ubuntu, and i need to do a full backup, but at the time when i execute manually the command on Windows (cmd) it compress the file attachments on a partition of the
Draft Saving Time Limit
Good morning, I have had a request for a user to extend the time before a response saves itself as a draft. Is there a setting that governs how long until this kicks in on its own? Version: 11.2 Build 11203
[QUIZ- 4]:Self Service Portal for End Users
We are excited to bring our quiz activity for the recently held virtual meetup session on How Users Can Make The Best Use of Self Service Portal. You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the
[Community Digest] ServiceDesk Plus - July 2021
Here is the monthly rewind for July 2021! Version and Build releases: 11301 (Released on 12 July 2021) 11302 (Released on 21 July 2021) 11303 (Released on 26 July 2021) Check our ReadMe article for more details. Product Highlights: Behavior Changes :
CMDB report needed
Can I get a report of all CI types and their relationships EXCLUDING people CI type? Running build 9202 on windows with postgres DB Also is there a tool that I can connect to SDP to allow me to create reports such as this using a drag and drop feature? wayne
Enhanced "Time taken to First Response" Report
Hello, I've produced some reports using the Request Metrics set of data under Custom Reports. These are great at giving things like average response time and average resolution time, but I wanted to dig a bit deeper into the data so I could really trust
CMDB Reporting on Relationships
I am using SDP 8.1.0 Build 8105 and want to be able to report on relationships in the CMDB from within the reporting module and not just on the CI items themselves. Is this possible?
Multiple Approvers for the Approval System
Hi, How exactly does the approval system work? Can I put in multiple approvers and either one of them can approve? Like an OR approval. If there are 3 approvers, only 1 is needed to approve in order for the request to get approved. What if I want mutiple
Unable to populate Change fields when creating a Change from a Service Request using Deluge
Using sample Custom Function sample code as a base. Code creates a Change Ticket with the Title and Description fields populated. No other fields populate. For testing, I used a clean "Normal Change Template (default)", I cleared all fields and removed
Someone deleted a task
Someone deleted a task from a project. There where a lot of work logs under it. and I want to recover it. Please advise Kind regards Tim Verduyn
How to add Change Approval Override?
Our company policy is that our CIO has the ability to override the CAB on certain change requests where the CAB has denied/rejected the request. I added a second Approval in the workflow and linked from the Denied node on the level 1 approval to the
[Term of the Day]: Distributed Cloud
Term of the Day “Distributed Cloud” Definition — What is Distributed Cloud? The term Distributed Cloud refers to public cloud services dispersed across various geographic locations. Many organizations due to several security reservations usually
Change Logo and Text
Anyone have an idea how to change the below logo and test i can do it for service catalog but not incident catalog cannot seem to find it anywere
Get CI details using 'Null' criteria
Hello, I am just trying to develop a python script to update Warranty Expiry Date for hardware assets. To update this field, I need to get CI names which has no 'Warranty Expiry Date' field is filled. How can I create a xml query to get those CI names?
Custom Query Reports
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I was hoping to create reports that would output the Average First Response Time for the previous month, for a couple of specified Groups,
Bug - When default language is Arabic, SDP can't load personalized language like English
Hi, My default language is Arabic, but I want to use English language for my profile (personalize section). When I change personalize language to non-arabic language(English), SDP page can't load and see white and empty screen like attachment, but when
Using requester groups
Hi! I need customising forms assigning and forms viewing depends on requester group. How can I do this? I cannot see any requester variables, where I can find requester group.
[SOLVED] Hide Request Catalog
How can i hide the Request Catalog in the sub header?
Masterclass 2021 Season 2 - Session 2: 5 tips to get your service desk ready for a hybrid workplace (August 25)
Hi there, Before the pandemic, organizations across the globe were already on a path to digitize operations. After COVID-19, many organizations were forced to fast-track the process by adopting collaborative applications, security solutions, big data,
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