Requestor unable to browse User List for the Email ID To Notify after 2nd Instnace in stalled
We have just setup a 2nd instance in our Manage Engine. We have a few users that are requesters in the 1st instance and they are technicians in the 2nd instances. When the user is in the 1st instance the users fail to load in the Email to Notify. If they
Strange Login Page As Tech
Good Morning, I cannot log in as a technician to the portal. This is what I am displaying. Other technicians do not present the problem. I have checked the permissions on my profile with another Technician and I am still SdAdmin.
How to create an automatic send submit for approval ?
We receive hundreds of requests that we manually send them to the managers for approval. How can we do this automatically? And make the system send the all requests for approval automatically instead of doing it manually
How to allow the users open servicedesk plus via their computers?
We installed the servicedesk+ on one of our servers. It has been finalized and ready to be launched inside the company. But how can make users and employees to open it through their computers and make requests? I tried to publish (deploy) the servicedesk+
[Tips & Tricks] Script To Non-Mandate Item When Sub-Category Is Empty
Classifying requests using Categories, Sub-categories and Items plays a vital role in the ticketing environment. Some key benefits are: It helps the organization to quickly route the tickets. Increases the efficiency of support workflow. Support analyzing
Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
Stage 2 Approval using $REPORTING_TO$
We are using $REPORTING_TO$ to provide stage 1 approval for requests. Is there any way a second level of approval can be defined where the next level of organization hierarchy is used. In our system $REPORTING_TO$ is defined by an Active Directory import. So in effect a requesters manager is the name in $REPORTING_TO$. What I want to try and implement is the manager's manager to be the stage 2 approver - is this possible at all? Regards SimonT
[SOLVED] Mail Fetching Issue
Please see the attached support log for a mail fetching issue we are having. The fetching will be started and then stopped. I have restarted the services on the server as well as rebooted with no luck. ServiceDesk Plus On-Prem Free Version Version 11.3
not visible ticket management
Hello! For specialists - for the administrator, too, the control menu has disappeared somewhere. I can not see anything. From different PCs and in different browsers. this is an example of an administrator login after authorization tikets:
Upgrade Fails
Hi I want to update SDP but I get this error SDP VER :11143 DB: Postgre Tankyou
Latest chrome (Version 94.0.4606.54 (Official Build) (64-bit))appears to break SDP (11.2.11205)
Hi folks, Anyone else having issues with the latest chrome update? We don't see this on Edge. Thanks, Adam
Chrome version (Version 94 - Released) fix attempted but still issues remain-
description: undefined endLineNumber: undefined fileName: undefined lineNumber: undefined message: "Missing helper: \"i18n\"" name: "Error" number: undefined stack: "Error: Missing helper: \"i18n\"\n at Object.<anonymous> (https://avma-servicedsk.avma.org/scripts/handlebars.min-v4.7.6.js?11306:27:9680)\n
Different CI types show up in Admin CI Types vs. regular CMDB and Assets. HOW? WHY???
Below is a screenshot of two pages in our our Manage Engine Servicedesk Plus. On the left side you see what is shown when I try to administer CI Types through the Admin -> Configuration Item Types. On the right side you see what I see when I look in
ServiceDesk Agent Scan at Boot
Was the agent scan at boot option removed from ServiceDesk with the upgrade to (11300) and the change to the Desktop Central agent? We are currently running ServiceDesk Plus Build 11307, MSSQL Desktop Central was automaticaly insttalled for the agent
Hide Top menu
Servicedesk plus header menu has been hide just on Administrators accesss. when I check with inspector this error show
Hide menu bar after click in full screen
I was in a Home module trying to view in full screen a resource management. Like the picture with name "Number 1" after that my chrome browser see like a picture "Number 2. I try to remove the cache, open in a incognito mode, but don't function. When
[Term of the Day]:Spatial Computing
Term of the Day “Spatial Computing” Definition — What is Spatial Computing? The term Spatial Computing is a technology that offers us an immersive experience by allowing users to perceive digital content in 3D, as though the items were real and
Customize Survey Form
Is it possible to customize the survey form to add a link to the request in the survey email body that the survey is connected to? We get a number of people who submit requests and cannot keep track of all the ticket numbers. It would be nice to add a
[SDF-52811] how to add name
good day. after importing users from ad by ldap, their name was not added to the name and surname and therefore it is impossible to quickly find them and write messages. How to correctly transfer the name from the field to First name and Last Name
Technician Replies via Email
Hello, I'm trying to setup the help desk to be as easy as possible, they only want it implemented for performance monitoring, which is dumb because now well fight over tickets whether or not we know how to resolve it. Anyway we have an issue or maybe
What is the table store information about preventive maintenance task
I need to pull a report of a list of pm task that are scheduled, their next schedule date etc. Thanks
Preventive Maintenance Report
I am trying to create a report to show all of the preventive maintenance and when they are scheduled. The sworkorder table gives me the Title and description. However I cannot find when it is scheduled and who it is assigned to. Many of these have not get generated workorders because they are annual and have not come due yet. Does anyone have a query to get all the information associated for Preventive maintenance?
Restore 11.2 / 11205
hi i have 11.2 / 11205 and I need to restore from backup I need to reinstall the system and transfer the copy. How should I install the distribution?
Not displaying correctly in browsers
Hello All We have recently updated to build 11306. We have an issue where some technicians who login do not see the top menu bar, and the screens do not render correctly (just sit there spinning wheel). Other users are fine. Affected users can install
Awaiting Response from Requester & Auto-Close If No Response Within A Number of Days
Hi, Sometimes we need more info from requester or asked the requester to perform an action and awaiting their response. A reminder is sent out to the requester asking for a response if none is given within a number of X days. The request automatically closes when reminder has been sent out a number of X times. Is this feature already available in the current version? Thanks Ahmad
Default DesktopCentral Admin Account gone after SDP
After setting up Service Desk Plus our local admin account for Manage Engine and SDP are gone.
Email send out when Creating Ticket Question
Good Morning When we create a ticket initially with a requester, they get the email we have setup that sends out to the requester that we've received it. If we have to change the requester because the ticket was meant for a different person. The auto
Display of ME are not full in Chrome
Please help my problem, i cannot open me properly in chrome, but i could open it in firefox. capture below :
IT HelpDesk - ServiceDesk Plus mobile application - login not working since update on July 13th
Hello, There is an issue on our Android devices ( Android 8 and 9 ), when we try to login into the app it says 'Login failed. Username and/or password provided is wrong' . But they are correct, the thing is that since the update on july 13th on lower
Prevent technicians from assigning reqs to technicnans in other groups
Our 1st level staff are in one group, and 2nd level in another. Currently, our 1st level staff are able to escalate requests, and assign them directly to 2nd level technicians, bypassing the 2nd level manager (that assigns reqs individually) Is it possible
Chrome Update 94.0.4606.54
Is anyone seeing display issue with the recent chrome update The Hheader seems to be missing in chrome, but MS Edge seems fine We are seeing the same issue in our Production and test environments The same happens also when using incognito mode in the
[Term of the Day]:Telehealth
Term of the Day “Telehealth” Definition — What is Telehealth? Telehealth is a broad term that encompasses a variety of methods of virtual healthcare services that incorporate electronic information and telecommunications technologies to provide
Managerial Call Monitoring
I manage a team that uses ServiceDesk Plus. Occasionally I see calls on the system that I'd like to keep an eye on the progress of just to make sure things are going smoothly e.g involving sensitive customers, possible high profile issues, technically
DUO Multifactor
We're in the process of implementing DUO Multifactor authentication for our network. Are we able to use it in ServiceDesk Plus?
[Tips & Tricks] Autoselect SLA for Service request based on User Site info
One of our community users requested the following requirement, to autoselect SLA on a Service request based on the requester's site i.e When a requester submits a service request, based on the requester's site one of the SLA associated with the particular
[Create_JIRA_Ticket] Is this a bug?
Hello My jira epic have custom field(ITPM),type is user API but the html form does not have this field Is this a bug ???
Application Labeling: How about using a different abbreviation for DesktopCentral other than "DC" in ServiceDesk
Hi folks, this is a preference, but everytime we see "DC Service is not reachable" our techicians grow concerned that the product cannot reach our domain controllers, domain controller being the historical association with the abbreviation "DC." Would
[SDF-95472] Announcements tied to more than just Services Involved
I would like to see the Announcements functionality updated to allow linking to other things than just 'Services Involved'. Our Service Catalog is much too broad to allow this field to be meaningful to the end users. I've seen several other Ideas over
Notifications not working in automation tab
I want to apply notification rule “Acknowledge Requester by Email when a new request is received” in Automation. But it not working and I can’t get any emails to requester.
Changing the Ticket Title
Hello all... Many of my users do not provide useful subject lines, if they provide a subject line at all, when they submit a ticket. In Spiceworks, I can edit the ticket title after it is received. Here is an example: I would like to edit "green" to
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