Custom Trigger not working after update to 11.3 Build 11308
Hi all, recently we updated our SDP instance to 11.3 according to the change log the API v1 is end of life and we need to use the V3. After the upgrade we started to have issues with 2 custom triggers that we use daily. one is "Change Status In Progress"
[What's Cooking] New Features and Enhancements expected to be released with the upcoming 12000 Version of ServiceDesk Plus
Dear Users, We are happy to inform you all that the following features and enhancements are expected to be released with the 12000 version of ServiceDesk Plus. Release Module: ServiceDesk Plus now supports Release Management in the IT help desk. Release
Release Management - Cost?
HI, Is there an additional cost for the new Release Management ? How does this work with change management module? SDF- 27495 : Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management in the IT help desk. Release management
API request to get the list of open Requests in a particular group
Hi Team, I wanted to ask, if there is a way I can make an API request to get the list of workorder that is assigned to particular group and the status is open.
[Term of the Day]:Wi-Fi
Term of the Day “Wi-Fi” Definition — What is a Wi-Fi? The term Wi-Fi stands for “Wireless Fidelity”. Wi-Fi is a wireless networking technology that allows electronic devices like computers, smartphones, iPads, game consoles, etc to communicate over
How to use different cabs in the same change template
SDP 11307 Case: I have one change template for installing software. We need to use different cabs for different software. Can we automate this process, we know all software, that we need? P.S. Also, we want to define this cab in first stage.
Repeating Task Reminder
So we have some techs in our environment that are only in SDP to complete some onboarding/offboarding task. However we have issue as some of them will let their task sit open for weeks to months at a time. I'd like to get something set up where once a
Additional Field - AD Association
Good morning! I have been tasked with having two out our additional fields in manage engine pull from AD when a ticket is generated by a User. These two fields are 'Requester Division', and 'Requester Function'. These were created in 'Incident Management
Import IT Assets from CSV file?
We are considering purchasing ServiceDeskPlus with Asset Management included. My supervisor has requested I create a CSV file of our IT assets to import. To simplify our getting started process I wish I could get a blank CSV with only the needed headers
[Virtual MeetUp] Free Training on New Features Released in Version 11.3 - Part 2
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 11th session of Virtual meetup, which is scheduled for 21st October 2021, registrations are open now. Kindly pick a suitable time zone and register today.
[Virtual MeetUp] Free Training on features released in version 11.1 :Part 2
We are excited to announce that the registrations are open for the next Virtual Meetup which will take place on Thursday, 18th February 2021. As a continuation of the last meetup, we will be having training and demonstrations on some of the major features
[Virtual Meetup] The Top 30+ New and Enhanced Features of ServiceDesk Plus : Part 1
Warmest thoughts and best wishes for a wonderful Christmas and a Happy New Year. Stay safe and healthy! We are glad to invite you all for our 2nd session of Virtual meetup, which is scheduled on 13th January 2021, registrations are open now. Kindly pick
SDP Android App reply formatting modification
I've looked through the SDP android app and a few other locations but can't find a fix for this issue. When replying to a ticket using the Android SDP app, the formatting in my written reply always gets condensed and loses any paragraph spacing. Is
Asset Blackout
Hi, Is there a feature that makes the asset unavailable for changes if it is already assigned to another change ticket on the same period? Would be great to know. Thanks!
Customize login page
Hello, How can I change the text "Log in with SAML Single Sign On" on the login page? For example change to "Login"
On Hold Status
We recently bought service desk and there is one annoyance my techs are complaining about. When a tech views there my open request, the on hold requests show up under the open request. There is a selection for my on hold request, which just shows the tickets that on hold. This is what my techs are looking for on the my open request, just to show the open request, not the on hold request.
Report showing the incident request with all its associated tasks?
Has anyone been able to create a report showing information from the request with all of the tasks associated to that request under it? There is the "All Activities" online ability to see this but no report that I can figure out how to create.
Installation issue
Im trying to install on PC ManageEngine Help desk Plus 9.2 but when install almost finish just stop and continue to infinity.
[Virtual MeetUp] Free Training On ITAM - Part-2: Unified Agent in ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 9th session of Virtual meetup, which is scheduled for 19th August 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Change Management query report - Audit requirements
Hi, We have a specific audit request for the following report - Change management register of all changes from 1/10/2020 to today. If possible ensure report has change type, open/closed dates. As much info as can be extracted We use 11.3 Build 11308 Postgres
Questions regarding Project Templates
I've been tasked with creating a new Project Template. I've done plenty of them for Incidents and Service Request. But I have some questions for Projects. Does every Project Additional Field I create show up on every Project template? I created some new
[DidYouKnow-43] Service Catalog Custom fields vs Resource questions
One common question that we often get from our customers is "what is the purpose of resource questions in the service catalog when its purpose can be achieved with custom fields"? In this post, I'm going to explain the benefits of resource questions over
[Term of the Day]:Antivirus
Term of the Day “Antivirus” Definition — What is Antivirus? Antivirus (AV) is a software program that is developed and designed to detect malicious content on the devices(computer, smartphones, etc), remove malicious programs from the devices and
SDP+ login
Randomly, SDP+ logins won't work. We are using NTLM SSO and for the most part it works. (planning on switching to SAML SSO this week). Randomly it will not work though, and the user is required to enter their credentials. Sometimes it works and sometimes
Authentication problem in google chrome
Hello, I request your support to solve the problem we have with the ServiceDesk Plus 11.3 Standard Edition tool, the problem is when entering with the Google Chorme browser, the username and password are entered but it always shows the error "The username
[Virtual MeetUp] Free Training On IT Asset Management
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 8th session of Virtual meetup, which is scheduled for 15th July 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Backup Technician
Build 9.2 Build 9221 Where do I go to assign backup technicians? I just put one of my technicians "Out of Office" and it assigned her as her own backup. I need to change that to one of my "In the office" technicians. Leslie Myers City of Liberty
[SD-96594]Tickets with new Messages are not Bold anymore
Hello We just made the update from 11200 to 11300. When someone sends a reply to a ticket, it used to change the Font of the Ticket in the Request list view to bold. In 11300 this does not happen anymore. This makes it hard to notice if there are any
Local Authentication failed
Please check below the query and result but not solved this problem.( database SQL-2014) Select al.login_id"Login ID",au.first_name"Name", al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount
Notes Field Mandatory
I want to make the Notes field mandatory, whenever a ticket is reassigned to any group/technician
SQL Cookbook for ServiceDesk Plus - Chapter 1 - SQL basics
SQL Basics: SELECT wo.WORKORDERID AS "Request ID",
wo.TITLE AS "Subject",
aau.FIRST_NAME AS "Requester",
ti.FIRST_NAME AS "Technician",
cd.CATEGORYNAME AS "Category",
std.STATUSNAME AS "Request Status" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td
[SD-97496] Preventative Maintenance tasks Defaulting to being Unassigned
We recently just upgraded to the most current version of Service Desk Plus but we noticed this morning that our Preventative Maintenance task still generate but they default to unassigned even though within the tasks we have it set to go to a specific
Problem with mail server
Bonjour, Après le déploiement du service desk manageengine plus, j'ai un problème avec la configuration du serveur de messagerie. J'aimerais utiliser le serveur gmail mais cela ne fonctionne pas. Pourriez-vous m'aider ?
ServiceDesk Plus Masterclass 2021 Season 2 - Session 4: Build a unified enterprise self-service portal with ServiceDesk Plus
Hello there, In this webinar, you'll learn how you can use ServiceDesk Plus to build a unified enterprise self-service portal that enables users to access services across departments like IT, HR, or facilities. We will also discuss enterprise service
Attachments in resolution
Hi, In a request, when attaching a file under "Resolution" and setting the request status to "Resolved" I have configured a notification email for the requester. The attachment gets saved in the resolution but the notification email does not contatin the attached file, This is confusing for our technicians and requesters because we often refer to the attached file in the resolution notification mail. Regards, Alexander Nordin Region Halland
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
You may know from experience that applying new security patches causes a spike in incident volume. But do you know what's the correlation factor between security patch updates and incident volume? Likewise, do you know the correlation between technician
[Term of the Day]:Web Hosting
Term of the Day “Web Hosting” Definition — What is web hosting? The term Web Hosting is a popular term, it is also called Hosting in short. Web hosting is a service that allows organizations and individuals to host websites or web pages on the Internet.
Integration With AWS service.
Can we connect AWS Config service with SDP for asset management??
Looking for a report that shows how many times XYZ User called in for a recurring problem
Hello, I'm looking for a report or custom report option that will tell me how many times John Doe called in over a 3 month period of time for XYZ Issue. Bonus points if I can run the report for all users and then the output have John Doe -> Outlook issue
Assets history report
Hi ALL! We use 11.1 Build 11122 How i can make report about asset history (mean any changes of status/owner of Assets) ??
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