[Case study] Morgan-Keller Construction leverages Analytics Plus to visualize the need for an in-house IT team and proactively plan support for remote workers during COVID-19
Morgan-Keller Construction is a privately held general contracting and construction company with roughly 400 employees. Half of these employees work out of the corporate office in Frederick, Maryland and take care of planning, budgeting, and marketing
[Term of the Day]:Freeware
Term of the Day “Freeware” Definition — What is Freeware? Freeware is computer software that is fully functional, available free of charge for an indefinite period of time, and is either downloadable from the internet or runs on the internet. Ownership
Actionable Emails buttons not Working
i can't click pick up ticket or add notes to the ticket from the Outlook email, either as admin or user. It says Target URL Not Found, but the view details button works fine and directs me to the portal.
Backup questions
HI I plan on doing an upgrade to the latest version this weekend. Is the SDP internal backup that runs every night the exact same as the one that is invoked as part of the update package? If I have a backup from the night before - I could skip the backup
System Role Permissions breakdown
Hello, Is there somewhere I can view the permissions that are selected for each of the below Roles? System doesn't allow you to view the permissions. Many thanks, Lisa Build Information Your Version : 11.1 Build 11140
"Invalid Input" when attempting to save changes to a change workflow
Hello, we have successfully created change workflows, and associated them with templates in our change module. After doing some testing, I went to make some minor changes to one of my 3 workflows. When I attempt to save, I get the "Invalid Input" error
[Term of the Day]:Digital Rights Management
Term of the Day “Digital Rights Management” Definition — What is DRM? The term Digital Rights Management (DRM) is a technology, combined with a set of policies and procedures, to control access to digital media assets – including audio, video,
Roadmap Update
Can we get a complete update of the roadmap? The last update was 4th August. Thanks
How Do I sign in-to the ServiceDesk Plus WebConsole?
I just installed the Free Service Desk product by manage engine to try it out. We installed it on the same server as our Desktop Central, when the install finished the webpage opened but I couldn't log-in, the buttons for Admin and Guest didnt work. My
how to fetch values in an additional field by API from another server
Hi , in our organization some of the services In the Service Catalog must have additional fields with dynamic values that could be fetched from another server or application By Api. could you offer us a solution for this scenario. we are working with
Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.
Hi! We're waiting for this feature in your roadmap, for last years - "Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.'' Is there any news about this feature release date?
[SDF-84206] Change Calendar - Day View
A "day" view option on the change calendar with a gantt chart view based on scheduled start and end dates would serve to identify overlapping changes and identify any potential conflicts if they overlap. It would be useful during change advisory board
Bloqueio de usuário
Estou com problema com alguns usuários pois quando tendo logar a parece erro de bloqueio
Can Log into Server
HELP, I cant log into the Service Desk Plus Server anymore. I changed the default admin password yesterday and now I cant log into the server, I can with guest. I tried the steps to reset the admin password but the C:\ManageEngine\ folder is empty. The
Using Duo for Multi Factor Authentication
Can I use Duo (Cisco) for MFA with self-hosted Service Desk Plus? My company is deploying Duo site wide and anything that does not support it will eventually be phased out. Thanks, Michael
[Security advisory] Authentication bypass vulnerability in AssetExplorer versions 6800 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6800 and above might
Feature Request in survey per request
Hi, In our organization, We need a feature to view or submit a survey for a Request directly in the request detail page as a tab. OR Redirect Requester to survey window just after a closing request by requester... can we hope you release something like
[Term of the Day]: Lean Startup
Term of the Day “Lean Startup” Definition — What is Lean Startup? A Lean Startup is an organized approach to start a business that relies on validated learning, testing, and constant product or service version releases to shorten development cycles
Bloqueio de Usuarios
Boa tarde estou com a versão O que está acontecendo em alguns momentos aparece que o usuário está bloqueado. Alguem pode me ajudar ? O erro é esse
Is there API to enumerate picklist additional field values
Is there any API to enumerate picklist additional field values?
SDP / Reports by contract type
SDP 11205 / standart Can I add additional fields to the site entity? For example, indicate the number and type (hourly / fixed payment) of the contract?
ServiceDesk Plus Masterclass 2021 Season 2 - Session 3: An overview of ServiceDesk Plus' integrations with Microsoft services
Hello there, In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve
Android app crashing when logged in as requester and creating a ticket
On version 11306 if I am logged in as a requester the first time I enter the application I can create tickets without any problems, if I close the app via android taskmanager or restart my phone the app will constantly crash unless when attempting to
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2021 Q3 release. Post that release, any upcoming releases will not have access to the V1 Request Admin
Automated Closed resolved requests not working
In fact, I am facing a problem that is: When the request is resolved, it is not closed after two days as specified in the attached picture. We ask you to help us solve the problem. Thank you very much More Details: SDP Version: 11.1 Build 11109 My greetings
11303 Patch Broke Custom Triggers/Scripts!
The 11303 Patch Broken a Custom Trigger/Script I have that automatically sets the Status of a Ticket to "in-Progress" upon Requester Reply. This is now broken as well - screen attach and script below. Can anyone help me solve this? So far the 11303 patch
[SDF-60606,SDF-66538] additional variables for reply templates
could you create variables like 1. list of Cc recipients, 2. when was email sent 3. last reply, 4. all previous conversations (like when you hit reply button) - I am asking for this because when you create reply template I do not know how to add there
Email asking for help with not much description
When we get a new email asking for help - Is it possible to make it where people get an email if they dont put in a minimum description? For example when we get an email with a very little description of the problem to email the requester back with a
SDP integration with TFS
Hi Team, Is it possible to integrate TFS with SDP for project and timesheet management.
Assign ownership via API with email address
I currently use a PHP script to assign assets to users from within one of our other business applications. I use this part pf the XML to assign the asset to a user. However, I have some employees that have the same name. Is there a way to assign an asset to a user by email address via the API (because employees with the same name have different email addresses)? <multi-valued-parameter name="Assign Ownership"> <record> <parameter><name>User</name><value>$user_name</value></parameter>
[Term of the Day]: Cookie-Free Domain
Term of the Day “Cookie-Free Domain” Definition — What is Cookie-Free Domain? A Cookie-Free Domain is a very simple concept. Exactly referring to a domain that does not send commands to a user's browser to store cookies from a website. In general,
What is the difference between importing users through Active Directory and LDAP?
Running version: 11.3 Build 11304 I know what the difference is in the two services as a whole, but when reading the descriptions in ServiceDesk Plus, they appear to be almost the same thing. Can someone enlighten me in what the difference is and or the
Office365 mail configuration
When trying to authenticate, after entering the Office365 email credentials, the screen goes blank.
Hiding additional fields in a ticket for administrators
I have an application template with many sections and additional fields. All these fields are subject to various rules and when the application is made out, not all of them are visible, but only necessary. But when a technician receives a request, he
Change request types
Dear all, What are the change request types you apply in ServiceDesk Plus? In which cases do you create a new change request and submit it to the approval mechanism? Can you please provide an example?
Deprecating few params of v3 API urls
Dear users, We would like to inform you that we have made some changes to the V3 API (URLs starting with /api/v3) format. These changes are incorporated in the 11204 version of the application. To avoid disruption of service or normal operations, we
Technician Key Help
I already generated Technician key, but where should I put the Technician Key? Also, what will be the codes in XML? Thank You
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
Why can't I pick - closed?
When updating the status - "schedule status change" why can't I chose a 'closed' status? I want the request to close if I don't hear back from the client. For example they send a request - we udate our status to "HOLD - waiting to hear from user" then
Assign or notify to group after approval action
Hi, When the approval action is taken, the request must either be assigned to a group and notify the group automatically. At the moment there is only requester notification available. For example when a request is submitted for purchase of a Laptop, the request should be automatically assigned to the IT purchase group only after the approval action is taken. Please advice. License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 6424099@ @Database Name
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