Automatic creation of a new request in another Service Desk Instances ESM
Good day.
We started testing and purchasing Service Desk Plus product with ESM
A necessary mechanism (possibly a script) that, according to a specific event or business rules, will create a new service request in another Service Desk Instances
The purpose of the task is that a request created in one Instance would create a new request in another Instance, whose life cycle will return the status to the parent request.
The purpose of the task is that a request created in one Instance would create a new request in another Instance, whose life cycle will return the status to the parent request.
one example workflow
