[Community Digest] ServiceDesk Plus - September 2021

[Community Digest] ServiceDesk Plus - September 2021

Here is the monthly rewind for September 2021! 

Version and Build releases:

· 11307 (Released on 24th September 2021)

· 11305 (Released on 8th September 2021)

· 11306 (Released on 11th September 2021)

· 11307 (Released on 24th September 2021)

Check our ReadMearticle for more details.

Product Highlights:

Behavior changes :

· SD-96393: Support for NTLM SSO is deprecated further. Going. forward, users with NTLM SSO configured in their applications are advised to configure SAML SSO.

· SD-97133: The Accept header value is changed to "application/vnd.manageengine.sdp.v3+json" for rest API calls.

· SD-71960: The contract ID is now prefixed to the contract name.

· SD-90790: Backup, Restore, and Migration Changes.

Enhancements :

· SDF-97937: A new rule is introduced in the password policy to restrict the use of username/part of username as password.

· SDF-95473: Added support to search disposed assets in global search.

· SDF-95865: Delete option is now available in the asset list view pop up under dashboard and summary page.)

· SDF-94779: When logging in as a technician associated with a site that refers to a custom site and permissions to access all in associated site, the request form lists users who do not belong to the site.)

· SDF-96353: Added support for Reason for Change variable in change notifications.

· SDF-97494: Enable/disable and show/hide options are now supported for the site field in Field And Form Rules.

· SDF-51221: Users can now select Contract ID and Contract Type columns to be displayed while generating contract custom reports.

· SDF-67346: Users can now view the comments added to invoices and payment details from the list view of the Invoice and Payments sub-tab on the purchase order details page.

· SDF-96301: In SCCM integration, pro support warranty type is given priority while fetching warranty of DELL assets based on the service level description. V_GS_DELL_ASSETWARRANTYINFORMATION0 can also be used to fetch the warranty information.


The Quiz-6 was held on the 21st of September, 2021. You can check out the recording of the session and the questionnaire.

Follow this space to know more about the past and upcoming Quiz events.

Community Virtual Meetup:

The Virtual Meetup session - 10 New Features Released in Version 11.3 was held on the 23rd of September, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to sdpcommunity@manageengine.com.

Follow this space to know more about the past and upcoming Virtual Meetups.

KB Articles:  

Tips & Tricks Autoselect SLA for Service request based on User Site info

Tips & Tricks Script To Non-Mandate Item When Sub-Category Is Empty


Term of the Day ]  Cobots

Term of the Day ]  Dark Fiber

Term of the Day ]  Cookie-Free Domain

Term of the Day ]  Crowdsourcing

Term of the Day ]  Lean Startup

Term of the Day ]  Freeware

Term of the Day ]  Digital Rights Management

Term of the Day ]  Telehealth

Term of the Day ]  Spatial Computing

Keep an eye on our Community Digest page for the monthly updates on ServiceDesk Plus product news.