Looking for a report that shows how many times XYZ User called in for a recurring problem
Hello, I'm looking for a report or custom report option that will tell me how many times John Doe called in over a 3 month period of time for XYZ Issue. Bonus points if I can run the report for all users and then the output have
John Doe -> Outlook issue > 5 tickets > *
*ticket numbers listed**
We use a VDI/Citrix environment and have many inbound calls daily requiring us to terminate their active session so that they can log back into a new working session. We use ticket templates so the subject for these is usually the same across all supporting agents. Any help would be appreciated. Thanks!