Upgrade issue
Issue upgrading from version 12. Logs attached. Any help is appreciated.
Manage Engine Service Desk Plus - User account locked, not unlocking and not able to unlock
Hello, We have an issue where a user is not able to log into Manage Engine Service Desk Plus due to her account being locked out. We sent her a password reset email, but the account is still showing locked out: Security Settings lock reset is set to 30
Currently on 15100 trying to upgrade to 15120 but it is not going through.
Currently on 15100 trying to upgrade to 15120 but it is not going through.
SDP+ location of Request Resolution attachments
We migrated from on-premise SDP+ to SDP Cloud. It has been identified that some of the Requests had attachments to the Resolution section that did not get copied over. We no longer have the on-premise version installed so I can't easily go back to confirm.
Error 1013 Schema Inconsistent
When switching from version : 15.1 Build 15120 to version: 15.1 Build 15130 error pops up
Error upgrading from 14.9 to 15.1
Hello, We are attempting to upgrade from 14.950 to 15.120 to mitigate the discovered vulnerability. Upgrading our test system went fine, but when we tried to upgrade a clone of our production system we go the following error: REQ:2001: Unable to initiate
Account blocked
Hello, I have a blocked user account, but I can't find this user in the blocked accounts. Why? Sincerely, Eric
Rebuild Index
Hello, For some time now, we’ve had to perform frequent index rebuilds on the ServiceDesk database because WorkOrders are not being found through the search functionality. This issue is occurring with increasing frequency. Does anyone have a solution
Failed to send notification in ServiceDesk Plus
Hello everyone, In our tickets, when we try to send replies, we've been getting this error message since this morning: "Failed to send notification in ServiceDesk Plus." We haven't changed anything, but sending replies has become impossible now. Can anyone
After upgrading to 15120, 'SEND' is not working
When we try to reply all to a request via email and click 'Send', the page freezes and the email is not sent
Migrate from Build 15100 to 15120 error 1009 file in use but system does not provide PID
Can't see anything showing in use but fails to pass preliminary checks. Anyone else experiencing this?
Report on Multi-Select Additional Fields - ME Version 14.9 Build 14930
How can I report on a multi select additional fields for "Tags" but have the report group the tags per ID, and not multiple lines per tag with the same request ID? There are no errors or guidance in ME when I run the update SQL with the addition of below:
After upgrading to 15120, 'SEND' is not working
"Bir isteğe e-posta yoluyla yanıt vermeye çalıştığımızda ve 'Gönder'e tıkladığımızda sayfa donuyor ve e-posta gönderilmiyor."
Browser tab icon change
Hello, I recently updated ServiceDesk Plus to 15120 and noticed that icon on the browser tab changed. Previously if I wanted to use custom icon, I simply copy pasted "favicon.ico" into ../ManageEngine/ServiceDesk/webapps/ROOT/images directory. It seems
Update Service Desk to versión 15120
Hello, When we try to update Service Desk from the version 15100 to the 15120 we get the following error: Is this update necessary, or we should wait for the next update in order to do it? Thanks, regards.
Bug Report: Reports with Charts Cannot Be Exported
Dear ServiceDesk Plus Support Team, I am experiencing a critical issue in ServiceDesk Plus: reports containing charts cannot be exported to Excel or other formats. In many cases, the export process either hangs indefinitely, produces no output, or returns
Attached HTM decoding
Hello, After the 15120 update, I've encountered a problem in opening attached HTM files directly in the browser. Please assist.
Unable to take the backup of ServiceDesk Plus
I am getting an error everyday, when backup schedule wants to run. The build is 15.1 Build 15120. Can you help please? Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support
Error REQ:2002
When try to upgrade ServiceDesk Plus free version 15100 to version 15120 shows this error: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions. Please
Upgrade Failure from Version 14.9 to 15.1 – Error REQ:2001
Hello, I've 5 instances of service desk 3 of them I've already update successful, but in one when i try to update from version 14.9 to 15.1 I receive the error REQ:2001: Unable to initiate migration because of inconsistent data in 6 trash requests
Upgrade Failure from Version 15100 to 15120 – Error REQ:2002
During the upgrade process from version 15100 to 15120, the system encountered an error and the migration could not be initiated. The following error message appeared: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation
Upgrading to latest version
I am currently running version 15.100 and am trying to upgrade to 15.120 and received an error: REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions.
Upgrade Fails with Postgres Migration error 14600-14840
Hi I'm trying to run an upgrade from 14600 to 14840, it gets 8% of the way through and fails with the message "Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without any manual
Log flooded with exceptions after upgrade to 15120
We've recently upgraded to SDP 15.1 (build 15120) and everything is functional. However our serverout logs are being flooded with exceptions similar to this: [15:33:16.183]|[15-08-2025]|[com.manageengine.servicedesk.v3api.utils.SDPAPIUtil]|[ERROR]|[105]|
Email Issues
My helpdesk this morning suddenly started emails open ticket holders every 3 or so minutes about their ticket. This started happening this morning around 8am, it's version 15.1 Build 15100 Any assistance on what might cause this behavior or where to look
Search and indexing issue
Hi ALL We have issue with search in SDP after update to 14720 - no results if i try search by ID or title ( 14.7 Build 14720 MS SQL
Update 14940 to 15100 / ubuntu / postgresql
hi Has anyone had this problem? error REQ:2001: Unable to initiate migration because of inconsistent data in 1 trash request(s). Please contact support with the log files for further assis tance
Upgrade to 15100
Good evening, I am attempting to upgrade to version 15100. Current version is 14840. But every time I try to upgrade I get the following prompt. REQ:2001: Unable to initiate a migration because of the inconsistent data in 2 trash request(s). Please contact
Updating SDP version 15.1 Build 15100 to version 15.1 Build 15110,
When updating SDP version 15.1 Build 15100 to version 15.1 Build 15110, an error appears.
Error when running backUpData.bat
Hi, I'm trying to get a full backup so that we can create a dev environment. It worked fine a few weeks ago, but then we ended up losing the backup files - I think the server overwrote the backup files after a while. I was following these steps: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus
Surveys are not being sent, no matter what I try
Your Version: 14.9 Build 14980 Incident and General surveys are not being sent no matter what I try. Different criteria, different survey types.... nothing gets sent I have had this set up for several days and not one survey was sent despite selecting
Error Upgrade from 14200 to 14300
When trying to upgrade from version 14200 to 14300 or 14205, the upgrade fails. I ask the knowledgeable to help!
Self Service Portal Customization
Hello, There are a few items I would like to be able to customize in the Self Service Portal. How can I edit the text within each button/area Ability Change Search templates to Search Solutions Change the Preview format within Popular Solutions and when typing your Subject of your request. The formatting is terrible, unless I don't know what standard the Solution format should be. In the default template, how can I make the Category optional, especially if a user doesn't know what to pick? We should
can't create requests
Hello, I am trying out the free on premise version, to see if it will fit our needs. Fresh install on Ubuntu 22.04.2 LTS SDP version: 15.1 Build 15100 Free version, standard using default created users administrator/guest. using general default template.
install SDP on ubuntu 22.04.4
background: Fresh ubuntu version 22.04.4 After the OS is installed, just ran below cmd: # sudo apt update && sudo apt upgrade -y # sudo apt install openjdk-11-jdk -y # sudo apt install fonts-dejavu fontconfig # sudo chmod +x ManageEngine_ServiceDesk_Plus.bin
Update Missing
Dear Support, the software show us the update 15.1, but when we enter in the website ServiceDesk Plus service pack updates: Steps to upgrade, shows only the update 14980. What's the problem? Thanks
Change Stage Notification Doesn't Send
I was advised that, instead of having notifications littered all over my change workflows, I should just use the stage notifications. Can someone describe to me how to make that works? I cannot make the stage notifications send an email. Yes, the change
Scheduled backup not working
Hello, I migrated a SDP v. 14600 installation on Win server 2012 to a 2019 following the Manage Engine guide. After migration scheduled backup would fail with a Java exception, the mail report contained the suggestion to apply this query: update Task_Input
Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
API Uuse error
Hi I tested version 14760 for network usage. When I enter the following code in the custom script section, I get an error related to Allow-Origin. $CS.referField("ServiceReq_App_UDF_CHAR2","users",{url:"https://my-api-sever.ir/api/v3/interface"}); error
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