Self Service Portal Customization
Hello,
There are a few items I would like to be able to customize in the Self Service Portal.
- How can I edit the text within each button/area
- Ability Change Search templates to Search Solutions
- Change the Preview format within Popular Solutions and when typing your Subject of your request. The formatting is terrible, unless I don't know what standard the Solution format should be.
- In the default template, how can I make the Category optional, especially if a user doesn't know what to pick? We should be able to make it mandatory for Technicians and optional for End User.
- I was able to get rid of the tedious workflow for when you Report an Issue, it makes you go through and chose a template. If I create a new template, what would be the mapping to that new template directly when a user clicks on report an issue?
