We've recently upgraded to SDP 15.1 (build 15120) and everything is functional. However our serverout logs are being flooded with exceptions similar to this:
[15:33:16.183]|[15-08-2025]|[com.manageengine.servicedesk.v3api.utils.SDPAPIUtil]|[ERROR]|[105]| :: null
com.manageengine.sdpod.v3api.SDPAPIException
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.checkLicenseRestrictions(AbstractEntityHandler.java:342)
at com.manageengine.sdpod.v3api.handler.AbstractEntityHandler.handleAPICall(AbstractEntityHandler.java:98)
at com.manageengine.sdpod.v3api.handlerimpl.DefaultEntityHandler.handleAPICall(DefaultEntityHandler.java:3187)
at com.manageengine.servicedesk.v3api.utils.SDPAPIUtil.invokeListAPICall(SDPAPIUtil.java:681)
at com.manageengine.servicedesk.v3api.utils.SDPAPIUtil.invokeListAPICall(SDPAPIUtil.java:646)
at com.manageengine.servicedesk.lucene.util.AssetDataIndexUtil.getDataToIndex(AssetDataIndexUtil.java:196)
at com.manageengine.servicedesk.lucene.util.AssetDataIndexUtil.indexData(AssetDataIndexUtil.java:107)
at com.manageengine.servicedesk.lucene.util.LuceneIndexUtil.indexDocuments(LuceneIndexUtil.java:969)
at com.manageengine.servicedesk.lucene.util.LuceneIndexUtil.indexDocuments(LuceneIndexUtil.java:871)
at com.manageengine.servicedesk.lucene.util.LuceneIndexUtil.indexDocuments(LuceneIndexUtil.java:829)
at com.manageengine.servicedesk.lucene.util.LuceneIndexUtil.executeIndexing(LuceneIndexUtil.java:1977)
at com.manageengine.servicedesk.lucene.task.LuceneIndexerTask.executeTask(LuceneIndexerTask.java:33)
at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:698)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.adventnet.mfw.bean.BeanProxy.lambda$invoke$0(BeanProxy.java:51)
at com.zoho.mickey.api.DefaultCodeBlock.execute(CodeBlock.java:682)
at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:48)
at com.sun.proxy.$Proxy22.executeTask(Unknown Source)
at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:334)
at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:225)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
We are seeing several of these every second. Is there a way to resolve this?
Thank you