Hello,

I am trying out the free on premise version, to see if it will fit our needs.

Fresh install on Ubuntu 22.04.2 LTS
SDP version: 15.1 Build 15100
Free version, standard

using default created users administrator/guest.
using general default template.
also tried with a custom template with only requester and subject/description
Creating requests through the web interface, not through email or other external sources, or extra API calls or scripts.

I am getting an internal error message, when trying to create a request.

error status 500

{"response_status":{"status_code":4000,"messages":[{"status_code":4004,"type":"failed","message":"Internal Error"}],"status":"failed"}}

serverout0.txt shows this error:
[11:14:013.844]|[22-07-2025]|[com.manageengine.sdpod.v3api.message.EntityMessages]|[ERROR]|[53]| :: Unknown Error in v3 api
java.lang.NullPointerException
at com.manageengine.servicedesk.v3api.utils.InlineImageUtil.lambda$getImageTypeFields$0(InlineImageUtil.java:151)
at java.base/java.lang.Iterable.forEach(Unknown Source)

Fresh install on fresh Ubuntu.

all other functions seem to work fine, only can't create tickets