[SD-84669] Focus of window gets lost due to auto save
Hello When we for example write a long reply to a message, the system does an auto save of what we are writing after some time. Every time this happens, the focus of the window gets lost and without clicking again on the window, we can not continue writing.
Report Error on Run
Good Day All reports fail with the below error Your Version : 14.9 Build 14970 Database: PGSQL
New Request Timer Action Not Working...
We have over 1500 tickets in our system, with about 200 of them sitting in an "awaiting a reply" custom status. We've made a process change and decided to close tickets in the "awaiting a reply" status for longer than 10 business days. This works for
Power BI ERROR: character with byte sequence 0xe2 0x80 0x8b in encoding "UTF8" has no equivalent in encoding "WIN1252";
Executing a query from SDP in Power BI results in the error: ERROR: character with byte sequence 0xe2 0x80 0x8b in encoding "UTF8" has no equivalent in encoding "WIN1252"; It is the FullDescription column in the WorkOrderToDescription table. I saw in
Unable to connect to mail server. Check configurations and try again.
Agentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer.
What should be entered in accountName="ACCOUNT_NAME"
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Get value from pick list with Deluge
We are trying to update a script and during testing we discovered that it is returning more than just the name. This started happening during the last update. We are on build 14940. Here is the part of the script pulling in the value. How do we get the
System varibale for "created by"?
Hello, we change the requester for certain requests and want to inform the original requester by e-mail when the request is completed. Is there a system varibale for “created by” The information is stored in the request history
Upgrade from 14.8 14840 to 14.9 14930 issue
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the message: "Please reconfigure the Requests custom table schema to retain data consistency in the integrated reporting framework tool. Click Yes to proceed or No to stop the upgrade" Could
SDP and Axonius
Hello. We use a product called Axonius to capture asset information. It has an SDP connector which can create/update assets. Has anyone used this before? I'm having some issues with the update process and I wondered if anyone had already figured this
technican absent -> backup technican
Hello, Im searching for solution to make request that a technican receive during his absent to make vissible to his teammates. I saw the possibilities to set absents in dashboard an set an backup technican, but often our techniscans forget to set this
How to GET attachments under Request module?
Is it really naive to ask about: SDF-34512 : Rest API support to GET/ADD/DELETE the attachments under Request and Tasks module. I have tried two times by Menage Engine Support with same question. Specially interessting was how to GET an attachment within REST API. So at the second time I have asked directly: How to GET attachments under Request module? And the answer was : Please refer the below link https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#Attachment
Scheduled Reports loading in infinity, on specific technician account
I am an admin and technician i SD+ We Run Postgres I have set up a couple of scheduled reports for that should show up in "All scheduled reports" It does work for other admins but not for me. When i klick Reports - Showing: scheduled reports, it begins
Failed to Update ServiceDesk from 14600 to 14830
Hi, I am trying to update service desk from version 14600 to 14830 by following the instruction from https://www.manageengine.com/products/service-desk/on-premises/service-packs.html but the update always failed at migrating constrains and indexes (around
Additional fields in reports
I am trying to build a report which looks at a field I added to an Asset template. Is it possible to do this?
Custom Function in new API after 14900
Hello, I've got this message when entering a cf that we used to change status on reply. This custom function is using an outdated sdp.admin.leftpanel.helpdesk.notificationrules.hom API version. We recommend updating it to the latest API version. I can
Not able to upgrade from 14750 to 14840
This appeared when i am installing the ppm. Could you please advise me on what i should do? Thank you
How to find Postgres Database Password
Hello, I'm attempting to up the security of our ServiceDesk, and one of the recommended measures is to change the Postgres Database default password. When I selected the security measure, I was redirected to this link - https://help.servicedeskplus.com/change-postgres-user-password.
Service Desk Upgrade from 14750 to 14840
Hello i have issue on service desk upgrade from 14750 to 14840.The upgrade went well at the start but in the end just a pop-up message say problem in pre-validation. Can anyone help me resolve this?
Notification Action Email Template Location
I could have sworn I saw a location where the email templates for notification actions were kept. Did I imagine this? What I'm talking about are the email templates that can be created for Admin > Automation > Custom Triggers > Notification Action > Edit.
Configuration is set as NOT to receive email from new email addresses
Hello. we have noticed that some external emails (not all) are not generating tickets. We have checked system logs and there are numerous events like below. However, our mail server settings do not have this setting ticked. Is there another section in
Hide stages from stageslist within a change
Hi, I'm trying to apply a script that hides a specific stage (e.g. the UAT stage) from the stages list within the change view (see attachment). I just wrote a tiny JS script to accomplish the task: var stagesList = document.getElementById("stagesList");
SDP Asset page completely blank
When I try to go to the Asset page while signed in as my account (SDAdmin permissions) I get a completely blank page. I have let it sit for over half an hour before and it doesn't ever load. I can view them on the Android and iOS apps, but across devices
Error importing SSL certificate
Hello, We are having an issue regarding the import of an SSL Certificate, as we load the .crt file and the .key we get the following message. The error happens as it is “Extracting the data from the loaded files”, it doesn't say anything that we can try
Cannot delete items from IT Assets list
Hi, I have error Cannot delete assets because UEM Product is unreachable, and some/all of the assets have UEM Product agents. when i want to delete data laptop in IT Asset.
SSO stopped after upgrade
Hi, Im having a problem with SSO (AD). This was working perfectly fine before upgrade then stopped working after the upgrade. current verioisn : 14.6 Build 14600
14930 - Field and Form Rules Custom Script, Pick and Checkbox Values Wrong
After upgrading to build 14930, our Field and Form Rules that are using custom scripts to pull the values for certain fields are now pulling what appears to be some kind of an ID number instead of the actual value. Before I go through the trouble of rewriting
failure upgrade from 14750 to 14840
Hi , I'm having issue to upgrade from 14750 to 14840. The upgrade is went well at the start but in the end just a pop up message say Failure , please check the link https://www.manageengine.com/products/service-desk/upgradefailure.html. Anyone got any
Can't set Requesters' site?
Hi, In requester, we have the dropdown: How do we set the requester's site?
Users from Active Directory can not authenticate
Hi Friends In our active directory, we have a group that for security mandates has been configured in permissions like pictures in attachments. All users that imported from the active directory and are members of this group, cannot login into SDP via
How to access Solutions without logging into ServiceDesk Plus most recent version
Good Morning, I need to figure out access to Solutions without logging in. I used to use the website /sd/ and then solution.sd=123 or something very similar. That does not work at all any more. Even a similar article here that has me entering /sd/solutionshome.sd
Service Desk Plus Server wont start
Server hanging on Server Started............................. Showing error "server shutdown - for esm, dynamic configuration folder are missing" when i execute run.bat
Error message when updating Assets
Error in componentVendorFormCannot read properties of undefined (reading 'nodeValue') It happens when: Adding a Model to a Server. When selecting a Product for a Non-IT Asset This has been present since at least 14820
Assets - Users whose accounts are disabled.
We have noticed that when you disable a user account, their assets become removed from their SD+ user account. Therefore when someone leaves and we disabled their account, and then go to check what assets they need to hand back, we have no record of what
How to trigger the Submit for Approval field from a Custom Function/Webhook or Script?
I have a Request Life Cycle where it's possible to press a status transition called "Submit for Approval" in the After section of that transition I want to trigger the Actions->Submit for Approval dialog window automatically. How would I go about doing
Incident Templates using incorrect template
We have a few incident templates in our system with the following labels: System Incident Cyber Incident Data Incident We have recently come to realise that all our system incident tickets are showing the "Cyber Incident" template in the Template field
Hiding additional Change Role field on Technician form
Good day, We have introduced an additional role called "Change Administrator". Yet this field is pre-filled, and should not be visible for the technician. I've tried the following, but all do not hide the field: CS.hideFields(["Change Administrator"]);
Can't edit software license in ServideDesk Plus
Hello, we are trying to edit a software's licence in Service Desk Plus, but it has expired, but when we click on edit the page goes blank and doesn't show anything. What could be causing this?
Connector port 24 does not exist in Stage_Close_6_6 statement
Dear team, I am encountering an issue in the workflow configuration where a connector is referencing 'Port 24,' which does not exist in the 'Stage_Close_6_6' statement. I’ve reviewed the workflow but couldn’t locate or resolve the error. Could you please
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