Once of our technicians has accidentally merged a few tickets in SDP 9314.
Is there a way to "unmerge" these tickets and assign their original ticket numbers, notes, follow up emails etc?
I realise there is the 'split as new' option but that isn't appropriate in this instance and I want to make sure that the original data is preserved as it was entered.
I've looked through the forums and I don't really see an answer for this, I do note that people have been asking for this option for many years now.
Has the solution been added yet that I may have perhaps missed?
Thank you and regards,