Hello everyone :),

Currently in Servicedesk Plus, we have a few "Support Groups," and each group has a supervisor for request approval, and above all, there is the Director.

Depending on the structure, group members cannot request approval directly from the Director, but must go through the supervisor first.

I would like to know how we can configure this in Servicedesk Plus, please?

The current issue is that approval requests go directly to the Director instead of the supervisor.

Sincerely,