Request Timer Actions - Additional Date Field - Trigger Email
Hi, We have an Additional Field - Deadline date, this separate deadline to the SLA Due Date, so I can't use SLA alerts. I need to trigger an email 7 days before the set Deadline Date on the template. I've configured a Request Timer Action - After Rule
The problem with the updated version to 14600 "The patch cannot be applied further as some exception occurred during pre-validation. Hint Refer logs for more details."
When updating ManageEngine SDP using the console to version 14600 from version 14505, it writes an error "The patch cannot be applied further as some exception occurred during pre-validation. Hint Refer logs for more details.". I also provide information
Mailbox is not accessible
Hi all, On the Incoming Mail Server Settings, there is error "Mailbox is not accessible : "Error while connecting to mail server.". In the meantime, mails will not be fetched in the mail fetching schedule." No issue on the Outgoing setting. i just recently
Exception occurred while checking url reachability.java.net.SocketTimeoutException: connect timed
I am getting this error when upgrading from version 13 SQL Database. What does Exception occurred while checking url reachability.java.net.SocketTimeoutException: connect timed out at mean? -------------- Jan 24, 2025 7:10:24 PM [com.zoho.tools.util.NetworkUtil]
database file size and log file size increase drastically!
I’ve encountered an issue during the restoration of a backup using the following command. restoreData.bat --dbmigration During this action the database file size and log file size increase drastically. Why does this happen? The database is originally
Pending Request - Properties Field
Hi Is it possible to remove fields from the Properties section of a Requesters pending request page? e.g. remove Impact, Urgency, Item
LDAP
Hi Is it possible to use LDAP authentication without importing the users? Thank you
Mail fetching stopped - diagnosing the error
Hi, Our mail fetching stopped, and it seems to randomly stop sometimes which causes issues when emails get backed up and no one notices for a while. It will help to figure out the cause of this, and whether that cause can be rectified at all. I've attached
Upgrade Failure - 14.8 14840 to 14.9 14930
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the following message: Failure Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html Please can you advise any steps that I need to take to troubleshoot?
SDP 14840 upgrade issues
I have noticed several users have posted articles advising they faced issues upgrading to 14840. From java version issues, VM starting issues or even cases where SDP doesn't start as normal after updates, it is a concern. Some have even faced major hurdles
Access Token not found
Hello, Our Azure client secret expired yesterday, we created a new one, deleted the old one and added the information in ServiceDesk Plus (keeping the rest the same). But now we cannot use the incoming mail anymore. Send mail trhough SMTPS works, but
Changed AD Password, now unable to login
I am using the community version of service desk to test our and recently changed my AD Password, now I am completely unable to login to SDP. Tried this, with no luck Login issues ( unable to login even after entering the right password ) I included a
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFO
Change Start Request ID
Good morning, I have to change the initial id with which users create requests. I tried to follow this guide, but without result. I imported through xls files the tickets I had on another system (the imported tickets amount to around 130), and modified the database as per the guide http://kbase.servicedeskplusmsp.com/faq/requests/i-want-all-requests-in-my-application-to-start-from-request-id-19001-instead-of-default-request-ids-assigned-by-servicedesk-plus-msp-how-do-i-change-the-request-id-number.html
Changes Remove "Stages"?
This there any way to remove or at least mitigate the stages section on the left of a change? It seems like a lot of unnecessary information for what me and my team is trying to do.
Cannot use service desk plus from Internet
We are facing a probem to access the service desk plus using https access from Internet, the service deskplus is running in our internal network end is natter to a public IP. We have succesfully installed a valid ssl certificate using letsencrypt. From
Issue updating to 14.9 (apply DB level change stuck at 60%)
When we try to update 14840 to 14910/14920 in step of apply DB level change, (60% update progress) the upgrade halts and failed. We can see some locks in SQL... For example: SELECT "ConfFile"."FILEID" FROM "ConfFile" WHERE ("ConfFile"."URL" LIKE N'%/conf/Asset/servicedesk.xml')
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
Configure incoming Email settings with GSuite
We have deployed the standard version of ServiceDesk Plus in our environment recently. We're using the free version (the one that supports 5 technicians). When attempting to follow your official configuration document to configure GSuite as the email
Change text of on SAML login on user customisation.
So on the editing of Login Page Customization, I am able to add a variable called '{{saml_div}}'. This adds a button that allows single sign on. This works as intended, however I'd like to change the text on this button. Currently it says 'Log in with
"User does not have sufficient privilege" Error While logging
Greetings, It has been a few months since i see an error related to privilege and I do not know how to fix it. So to elaborate, whenever a user logins to Service Desk (Service Catalog) and wants to submit either request or Incident. an error pops up and
E-Mail Commands Set Service Category
Is there any way to use the email commands to set the Service Category of an incoming ticket? Can't get @@ServiceCategory=Internet@@ to work,
Merge two users Error!
When I try to merge two users, the following error is displayed: Child, No rows found for the table ProjectRoles in this DataObject. I kindly request your guidance on resolving this issue. This happens for any user I attempt to merge. The users do not
Ticket view not scaling since latest update
Hello We updated our ServiceDesk Plus to version 14.9 Build 14900 last night. Since the update the ticket view is not scaling correctly when using on a half window. The section for Status, Priority, etc. is cut off rather than scaling the left section
sdadmin role
Dear friends, our organization use manageengine service desk plus version 13. suddenly admin users lost their administration priviledges and just see a page like: any suggestion ? thanks is advance
Service Desk plus Intergration error
We have SDP free version installed on a linux machine. we also have paid for versions of ADmanager and ADselfservice on another windows machine. I have been able to do the integration for ADselfservice, connection works both ways. but for ADmanager the
Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }.
I get the following error with Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }. Please refresh the page or contact the administrator.
Configure error folder
Hi Installed latest version - getting this configure error folder error but don't see a way to configure it.
Export XLS from Report Issue
I am using SDP version v14.8.20 with an MS SQL database. I have no issues generating reports within the program using the report builder, but when I try to export an XLS file, I get this error: {"error":{"message":"An `executablePath` or `channel` must
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
Request Custom Function error Exception - 'SSLException'
Hello, I'm trying to use Request Custom Function to update request details. I found a script from another topic, but I'm getting "Exception - 'SSLException'" when trying to run it. Our servicedesk plus is a https site only, so maybe I'm doing something
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
This request does not fall under your permitted scope.
I have am external vendor that needs to be able to submit us a ticket. They have an acct and Role setup just for that. My issue is that they can in the 'Request' page they can select 'All requests" and see every vendors queue as well as all of our companies.
SD+ Mail has stopped working after updating an SSL certificate
We are happily using an older version of SD+ and today we are having problems picking up the mail after updating an ssl certificate. Where can we find the relevant log files (presumably POP3 is one of them) so that we can troubleshoot the situation? The
ServiceDesk Plus hosted through Azure app proxy - mobile app login issue
With v14850, SDP supports Azure Application Proxy (with pre-authentication). However, login attempts with the Android mobile app (v6.0.4) result in the following error: "Azure pre-authentication details are not configured in the application. Please contact
Disabled fields on edit mode become active and editable in editing
Hi, I have a template for a service whose fields I have disabled in edit mode. The problem is that when we use the browser "back" option on the edit page and click on the fields again, all the fields can be edited.
Manage Engine GUI not responding
Hello Team, Since we upgraded the licence , we 're not more able to access the GUI of Manage Engine SDP MSP. Here you have the error message Kindly assist us , Thanks
Alert group members by e-mail when a new request is added to the group - Configured Specific to just one group
Is there a way to setup an email to a specific groups members when a request is added to their group? I only see for all support groups and we don't want email to go to all support groups when a new ticket is assigned to a group, we want to configure
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
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