Postgres DB not starting after installation of free edition for test.
root@SRV-SDPME:/opt/ManageEngine/ServiceDesk/bin# sh run.sh JAVA_HOME : /opt/ManageEngine/ServiceDesk/jre SERVER_HOME : /opt/ManageEngine/ServiceDesk DATE : Wed Oct 30 21:53:11 UTC 2024 Already sdp.keystore file, present. Hence Skipping Default keystore
Issue while adding attachment to request from ServiceNow to ManageEngine
Hello All, Hope you all are doing well ! I am from ServiceNow side, was wanted to seek some help, we are doing integration with ManageEngine and we are stuck with Request_Attachment part. The attachment should come from ServiceNow side. We have received
Arabic Language Support
Hi there, I had been using Servicedesk Plus for a while now. I have switched jobs now. Need to Implement an ITIL based Servicedesk version here, as i just had a brief overview of the Demo and found it to have much more features than what i had been using in version 6. I am however being held back as the company requires an Arabic version of the software. Is the Arabic language Version of teh software anywhere on your RoadMap. Please let me know. Best Regards, Roshan
Internal Error when changing technician role
I encounter the following error "Internal Error" when editing technician information and changing its role. The previous version of my software was 11.1.21, which I updated to the latest version, 11.1.32, and the problem was fixed. But after integrating
Request View Export not working
Since upgrade to 14760, unable to Export the Request view If you go to Requests - Actions - Export Requests, even if the queue view criteria has 49 requests the csv export shows error 'No data available to generate the report for the given criteria ...'
Статус "Отменён"
Уважаемая техническая поддержка, доброго дня. Вопрос, можно ли настроить SDP так, чтобы при выборе статуса "Отменён" закрывались или отменялись задачи внутри заявки? Заранее спасибо!
Email Id's to notify not working on client side
Greetings, I have been having a problem regarding a field called Email Id's to notify which is really odd. I have implemented this field on requester side and whenever a requester clicks on it, no emails are shown and an error message which says " Loading
URL configured to access 30 requests within 1 minutes was violated by ...
Bonjour à tous, Nous avons reçu cette notification sur servicedesk plus : URL configured to access 30 requests within 1 minutes was violated by technician1.. URL configured to access 60 requests within 1 minutes was violated by technician2.. Cela veur
Issue creating Task using API
Hi, I've hit a bit of a snag trying to create a task programmatically in SCP. It works fine in Postman and in the API playground using: { "task": { "title": "Other Task", "account": { "name": "My Company" } } } But when I bring it in Java I get this (Console):
ServiceDesk Plus Manual Backup Fail "Exception while trying to fetch configured backup password"
Hi, I am working on migrating ServiceDesk Plus build 10000 to a new server. Currently i am running a manual backup, but it is failing with the following logs: Exception while trying to fetch configured backup password. Exception while init Backup BACKUP
New Installation of On Prem Service Desk Plus - No Login Screen
after a new installation of SD Plus v14830 on a windows 2022 server, i don't get a login screen after starting the application. instead i just get a blank browser.
Using the API to close a ticket with tasks
I've closed all the tasks on a ticket but i'm trying to use the API to close a ticket. Using the API tool and the 'Close Request' section I am putting in my ticket number and this JSON string: { "request": { "closure_info": { "requester_ack_resolution":
i cant change the backup password
The Problem is that i cant change the backup password. Always appaer the next message:The backup is in progress. You can only save the configurations once it is completed. 3.- 14.3 Build 14306 4.- Database Server :PostgreSQL Server
ZOHO Service support helpdesk site is not loading
ZOHO Service support helpdesk site is not loading. We need your assistance to resolve this issue.
Contract API with error after upgrading to v. 14.830 (from 14.740)
Hi, Team, After upgrading to version 14.830, one of my scripts returns an error. The same error occurs when using directly the REST API Documentation URL. I'm trying to update a contract additional field (date) with a value: {"contract":{"udf_fields":{"udf_date_17145":{"value":1726614000000}}}}
Expired SDP license
Hi, My SerciveDesk Plus 13.0 license is expired and I am unable to start Managengine SDP 13.0 I requested a new license file today and tried to install it via the run.bat command Unfortunately I get the error theat the license file is invalid. See error
Critical error when running an Advanced Search
Hi, Last week, we migrated our database. The new database server was set up with the same name and IP as the old one, and all the databases, tables and data was all correctly migrated. Doing other searches and running reports still run fine. When any
Advance Search Returning Error
User's are randomly getting an error when using the advanced search feature. There has been no changes made to service desk.
Update Manager fail
Hello, On windows server 2019 when I try to update from version 14720 to version 14820 or 14810 I get this error. Can you help me? I tried to redownload the files but without success
Custom Trigger IF-ELSE Previous Value Save Error
Hi, I am configuring with if-else in the custom trigger. I select the previous value as in the screenshot below and save it. When I edit the custom trigger again, the previous value is removed. Thanks for support .
[SDF-57370] On Behalf Of field
Hi! I'm curious about the designed usage for the on behalf of field for technicians. I'm aware that technicians can't use that field, and it is only visible when completed by a requester. Our requesters don't have access to update their tickets. If they put the wrong user in the on behalf of field, how is it to be corrected? We are working on some functionality to pull information from other systems about the user requesting access. If the on behalf of field is populated, it's the field that should
Office 365 - E-mail Setup
Dear All, I'm trying ton configure a new ServiceDesk Plus instance for one of my customer. After many try, I'm still blocked with the In/Out E-mails setup against Office 365 (Mcirosoft Graph) I've create an application for incoming and an other one for
Email Fetching Errors
Roughly 3 weeks ago our Servicedesk Plus system stopped successfully fetching emails. We use Office 365 as our email provider, and at the time it started saying 'Unknown Error' occurred. At the time we were running version 14.3 and could not find any
Users unable to reset password
Servicedesk Plus on Windows Server 2019, With MS SQL 2022 Database. After upgrading to version build 14600, our users are no longer able to use the funktion 'Forgot password' On the "have you forgot your password" page, the user is asked in enter domain/username
Dashboard not loading
We've suddenly got a problem with our dashboards on SDP, they've stopped loading since last week, we simply get a screen with the four grey bouncy loading bars. Everything else on the system seems to be working OK. We're on 14304, there are no errors
Trying to start PostgresSQL server failed
Hi I did follow this guide Install ServiceDesk Plus on Ubuntu Server | DevOps Compass Guided IT Solutions by Docker Captain (heyvaldemar.com) on a fresh installed Ubuntu 22.04. Unfortunately when I am running the command sh run.sh I am getting the error:
Configure Servicedesk Plus to IIS default website
Hello all, I'm running the non SDP MSP version for a small group. I am unable to figure out how to make SDP:8080 the default website to IIS. We have DNS records pointing to the virtual server and I am unable to note which directory or .htm file I need
Microsoft Graph - Requested resource does not exist
when I attempt to test fetch from my incoming mailbox via Microsoft Graph I am getting the following error: "Requested resource does not exist" The app registration is setup in Entra, so I am not sure what is missing.
Automatically set Editor field from custom field...
I'm currently trying to get a work around for the editor field being broken, I need to automatically set the editor field based off of a custom field that is "Directly Reports-To" that populates users with "$CS.referField("WorkOrder_Fields_UDF_CHAR15","users",{url:"/api/v3/users"});
API Issues
Upon upgrading to version 14720, all of forms that use an API are no longer working with the error message below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"authtoken","type":"failed","message":"Extra parameter(s)
Unable to login
This morning none of our technicians appear to be able to log in. We attempt to login but the login page redirects to a page with /j_security_check on the end. The serverout.txt has the follwoing around user logins: [11:00:13:976]|[02-21-2017]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[WARNING]|[171]|: PAM Exception caught while validating in WebClientAuthenticationManager : null| [11:00:13:976]|[02-21-2017]|[SYSOUT]|[INFO]|[171]|: [JBOSS] JBossSecurityMgrRealm: User:
SDP integration: SSL import on Endpoint Central side after expiration
Hi, Team, my customer has Endpoint Central UEM integration to have EC agents on their assets. When it was installed, it was running on a trial version and as it runs on https, an SSL certificate was imported to it. Everything was running until the certificate
not able to add a second Technicians
ServiceDesk Plus Standard edition - I am not able to add a second Technicians. If I do "Change a Technicians" choose a name and try "Save" I got error "Your license type does not allow you to add more than 1 technician." But if I look into this page https://www.manageengine.com/products/service-desk/sdp-editions.html
Unable to change the default database on Linux Mint to MSSQL Server
I am trying to change the default database to MSSQL Server database but not able to establish the connection. It is getting failed with an error stating "Connestion failed for user"Administrator".Clientconnectionid:******". I have checked my credentials
Internal Error while change sort by click on header of column in requests list
Hi, I am getting an "Internal Error" while resorting the request list by clicking on the desired column header. I think this error is a bug. I have had the same problem with the app upgrade. I attached log and screenshot. SDP v14.7.60 DB: MSSQL Thanks
No puedo Importar archivo CSV en Activos
Hola Estimados. Al momento de importar un archivo CSV en los activos, me da el siguiente error: versión: 13.0 Build 13007 Adjunto CSV
All Requests list with shared requests
Hi, How to see all requests with shared request in single view? Already in All Requests view, I didn't see shared requests. What should I do? Thanks
Upgrade from 4.6 to 4.8
Asks for me to import the certificate, I have downloaded the certificate, but when I go to import it, it tells me the selected certificate already exists in keystore. Has anyone come across this issue, and if so how did you resolve
Mail server connection problem
Hello We have your product ServiceDeskPlus 14.6(free version), and we have a problem. Sometimes (approximately 4-5 times a week) mail server connection is lost and appears only after reboot virtual machine. Mailing address is always available. Tell me,
Manage Engine SDP Will not restore backup
I recently reinstalled Manage Engine onto a server because it wouldn't start up after I enabled https mode on the previous installation. I reinstalled the same version that we had before as determined by the buildinfo.xml file, I found the installation
Next Page