Changes Remove "Stages"?
This there any way to remove or at least mitigate the stages section on the left of a change? It seems like a lot of unnecessary information for what me and my team is trying to do.
Cannot use service desk plus from Internet
We are facing a probem to access the service desk plus using https access from Internet, the service deskplus is running in our internal network end is natter to a public IP. We have succesfully installed a valid ssl certificate using letsencrypt. From
Issue updating to 14.9 (apply DB level change stuck at 60%)
When we try to update 14840 to 14910/14920 in step of apply DB level change, (60% update progress) the upgrade halts and failed. We can see some locks in SQL... For example: SELECT "ConfFile"."FILEID" FROM "ConfFile" WHERE ("ConfFile"."URL" LIKE N'%/conf/Asset/servicedesk.xml')
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
Configure incoming Email settings with GSuite
We have deployed the standard version of ServiceDesk Plus in our environment recently. We're using the free version (the one that supports 5 technicians). When attempting to follow your official configuration document to configure GSuite as the email
Change text of on SAML login on user customisation.
So on the editing of Login Page Customization, I am able to add a variable called '{{saml_div}}'. This adds a button that allows single sign on. This works as intended, however I'd like to change the text on this button. Currently it says 'Log in with
"User does not have sufficient privilege" Error While logging
Greetings, It has been a few months since i see an error related to privilege and I do not know how to fix it. So to elaborate, whenever a user logins to Service Desk (Service Catalog) and wants to submit either request or Incident. an error pops up and
E-Mail Commands Set Service Category
Is there any way to use the email commands to set the Service Category of an incoming ticket? Can't get @@ServiceCategory=Internet@@ to work,
Merge two users Error!
When I try to merge two users, the following error is displayed: Child, No rows found for the table ProjectRoles in this DataObject. I kindly request your guidance on resolving this issue. This happens for any user I attempt to merge. The users do not
Ticket view not scaling since latest update
Hello We updated our ServiceDesk Plus to version 14.9 Build 14900 last night. Since the update the ticket view is not scaling correctly when using on a half window. The section for Status, Priority, etc. is cut off rather than scaling the left section
sdadmin role
Dear friends, our organization use manageengine service desk plus version 13. suddenly admin users lost their administration priviledges and just see a page like: any suggestion ? thanks is advance
Service Desk plus Intergration error
We have SDP free version installed on a linux machine. we also have paid for versions of ADmanager and ADselfservice on another windows machine. I have been able to do the integration for ADselfservice, connection works both ways. but for ADmanager the
Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }.
I get the following error with Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }. Please refresh the page or contact the administrator.
Configure error folder
Hi Installed latest version - getting this configure error folder error but don't see a way to configure it.
Export XLS from Report Issue
I am using SDP version v14.8.20 with an MS SQL database. I have no issues generating reports within the program using the report builder, but when I try to export an XLS file, I get this error: {"error":{"message":"An `executablePath` or `channel` must
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
Request Custom Function error Exception - 'SSLException'
Hello, I'm trying to use Request Custom Function to update request details. I found a script from another topic, but I'm getting "Exception - 'SSLException'" when trying to run it. Our servicedesk plus is a https site only, so maybe I'm doing something
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
This request does not fall under your permitted scope.
I have am external vendor that needs to be able to submit us a ticket. They have an acct and Role setup just for that. My issue is that they can in the 'Request' page they can select 'All requests" and see every vendors queue as well as all of our companies.
SD+ Mail has stopped working after updating an SSL certificate
We are happily using an older version of SD+ and today we are having problems picking up the mail after updating an ssl certificate. Where can we find the relevant log files (presumably POP3 is one of them) so that we can troubleshoot the situation? The
ServiceDesk Plus hosted through Azure app proxy - mobile app login issue
With v14850, SDP supports Azure Application Proxy (with pre-authentication). However, login attempts with the Android mobile app (v6.0.4) result in the following error: "Azure pre-authentication details are not configured in the application. Please contact
Disabled fields on edit mode become active and editable in editing
Hi, I have a template for a service whose fields I have disabled in edit mode. The problem is that when we use the browser "back" option on the edit page and click on the fields again, all the fields can be edited.
Manage Engine GUI not responding
Hello Team, Since we upgraded the licence , we 're not more able to access the GUI of Manage Engine SDP MSP. Here you have the error message Kindly assist us , Thanks
Alert group members by e-mail when a new request is added to the group - Configured Specific to just one group
Is there a way to setup an email to a specific groups members when a request is added to their group? I only see for all support groups and we don't want email to go to all support groups when a new ticket is assigned to a group, we want to configure
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
Postgres DB not starting after installation of free edition for test.
root@SRV-SDPME:/opt/ManageEngine/ServiceDesk/bin# sh run.sh JAVA_HOME : /opt/ManageEngine/ServiceDesk/jre SERVER_HOME : /opt/ManageEngine/ServiceDesk DATE : Wed Oct 30 21:53:11 UTC 2024 Already sdp.keystore file, present. Hence Skipping Default keystore
Issue while adding attachment to request from ServiceNow to ManageEngine
Hello All, Hope you all are doing well ! I am from ServiceNow side, was wanted to seek some help, we are doing integration with ManageEngine and we are stuck with Request_Attachment part. The attachment should come from ServiceNow side. We have received
Arabic Language Support
Hi there, I had been using Servicedesk Plus for a while now. I have switched jobs now. Need to Implement an ITIL based Servicedesk version here, as i just had a brief overview of the Demo and found it to have much more features than what i had been using in version 6. I am however being held back as the company requires an Arabic version of the software. Is the Arabic language Version of teh software anywhere on your RoadMap. Please let me know. Best Regards, Roshan
Internal Error when changing technician role
I encounter the following error "Internal Error" when editing technician information and changing its role. The previous version of my software was 11.1.21, which I updated to the latest version, 11.1.32, and the problem was fixed. But after integrating
Request View Export not working
Since upgrade to 14760, unable to Export the Request view If you go to Requests - Actions - Export Requests, even if the queue view criteria has 49 requests the csv export shows error 'No data available to generate the report for the given criteria ...'
Статус "Отменён"
Уважаемая техническая поддержка, доброго дня. Вопрос, можно ли настроить SDP так, чтобы при выборе статуса "Отменён" закрывались или отменялись задачи внутри заявки? Заранее спасибо!
Email Id's to notify not working on client side
Greetings, I have been having a problem regarding a field called Email Id's to notify which is really odd. I have implemented this field on requester side and whenever a requester clicks on it, no emails are shown and an error message which says " Loading
URL configured to access 30 requests within 1 minutes was violated by ...
Bonjour à tous, Nous avons reçu cette notification sur servicedesk plus : URL configured to access 30 requests within 1 minutes was violated by technician1.. URL configured to access 60 requests within 1 minutes was violated by technician2.. Cela veur
Issue creating Task using API
Hi, I've hit a bit of a snag trying to create a task programmatically in SCP. It works fine in Postman and in the API playground using: { "task": { "title": "Other Task", "account": { "name": "My Company" } } } But when I bring it in Java I get this (Console):
ServiceDesk Plus Manual Backup Fail "Exception while trying to fetch configured backup password"
Hi, I am working on migrating ServiceDesk Plus build 10000 to a new server. Currently i am running a manual backup, but it is failing with the following logs: Exception while trying to fetch configured backup password. Exception while init Backup BACKUP
New Installation of On Prem Service Desk Plus - No Login Screen
after a new installation of SD Plus v14830 on a windows 2022 server, i don't get a login screen after starting the application. instead i just get a blank browser.
Using the API to close a ticket with tasks
I've closed all the tasks on a ticket but i'm trying to use the API to close a ticket. Using the API tool and the 'Close Request' section I am putting in my ticket number and this JSON string: { "request": { "closure_info": { "requester_ack_resolution":
i cant change the backup password
The Problem is that i cant change the backup password. Always appaer the next message:The backup is in progress. You can only save the configurations once it is completed. 3.- 14.3 Build 14306 4.- Database Server :PostgreSQL Server
ZOHO Service support helpdesk site is not loading
ZOHO Service support helpdesk site is not loading. We need your assistance to resolve this issue.
Contract API with error after upgrading to v. 14.830 (from 14.740)
Hi, Team, After upgrading to version 14.830, one of my scripts returns an error. The same error occurs when using directly the REST API Documentation URL. I'm trying to update a contract additional field (date) with a value: {"contract":{"udf_fields":{"udf_date_17145":{"value":1726614000000}}}}
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