I've closed all the tasks on a ticket but i'm trying to use the API to close a ticket. Using the API tool and the 'Close Request' section I am putting in my ticket number and this JSON string:
{
"request": {
"closure_info": {
"requester_ack_resolution": true,
"requester_ack_comments": "Mail fetching is up and running now",
"closure_comments": "Reset the pasword solved the issue",
"closure_code": {
"name": "success"
}
}
}
}
(just as test) and its giving this error:
{
"response_status": {
"status_code": 4000,
"messages": [
{
"status_code": 4003,
"type": "failed",
"message": "Request cannot be completed. Please fill the closure mandatory fields",
"fields": [
"description"
]
}
],
"status": "failed"
}
}
I've tried putting description in it, everywhere but it just keeps giving me a "Unable to parse the JSON" or keeps barking that description is a required field...any help would be great.
Attached 2 screenshots, one showing the API call and description field requirement and the other showing the field on closer that I cannot seem to find documentation on how to fill/close