Request Timer Actions - Additional Date Field - Trigger Email

Request Timer Actions - Additional Date Field - Trigger Email

Hi,
We have an Additional Field - Deadline date, this separate deadline to the SLA Due Date, so I can't use SLA alerts.

I need to trigger an email 7 days before the set Deadline Date on the template.  

I've configured a Request Timer Action - After Rule to send an email but it's not sending.
Have I missed something?



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