Purge old Category, Sub Category and Items
Is the anyway to totally remove old category, sub category and items from the system. All the old ones we don't want are marked as deleted, but i possible I'd like to delete them totally. We have gone through and recategorised all requests, changes and problems to the new structure. I'm sure after I created and item in error I was able to delete it but after a period of time you don't appear to be able to do that cleanse. Regards, Andy
size of attachments
The SD+ is configured to attachments up to 10MB. I need to change to 2MB, as I do that? Is that possible target these annexes to another disk drive and not at the same unit of the application. :?
Custom Report
I know you guys get a lot of these, and sorry for posting on it again, but I need a couple custom reports, and I suck at SQL.. I need: Time to Resolve - Once a request is opened, how long to enter the resolved state. And I know Ill be back when I can remember the rest.. :-\ Thanks in advance for all your help, and hard work! ben
unknown workstation
I have searched through the forum and has of yet been able to find a reasonable solution for my issue. Essentially all items that the scan cannot identify to SD's liking are labeled as unknow workstation. I as of yet have been unable to find a manner in which to manually correct the issue without editing databases or deleting whole groups of assets and reentering them manually. Both of which are unacceptable. If there is a procedure to follow to correct this problem or information regarding a hotfix
custom reports
hi i have been trying to generate a report for average time spent for a change but the report always returns an error. even when i go to custom reports, it has no field for time spent like there is for requests. i want to have the same for change requests. can anyone help me out on that?? thanx
mySQL Server (Remote) Timeout error
Trying in AM8 to monitor a mySQL 3.23.58 database with a non-root user (with extended privileges, but no DROP,CREATE,SHUTDOWN,GRANT) Even though I can logon using mysql from a remote host using that non-root user, I have in AM8 Web interface a Java exception for a timeout connection, anyway to resolve the timeout value somewhere in the interface for mySQL monitors ? Thanks,
Unable to fetch Managed Object
Since i updated OpManager to 7025, for all discovered devices in the infrastructure Snapshot, the details disappeared and only Status Message Unable to fetch Managed Object details for the object : "Computer Name" is displayed. The details was shown correct before the update. Any idea? Many thanks in advance! Kind Regards Chris
ignore service down error in a defined time
hello its me again ;) is it possible to ignore a service down error between a defined time ? i�m shutting down sql service at night from 2am to 5am currently get error message with service down at night but i want to ignore that service down message n this time cause i know that the service is down -> scheduled task for shutting down sql-server is there a way to manage this? if not can you apply this feature in future? im sure some people who need this feature. thanks
Changing Dial-In Properties
I'm currently evaluating ADManager and have noticed that when I modify the Dial-In permissions of a user, the Callback Options setting 'Always callback to:' is populated with "粂齠粂??齙粂온Ռ". Is there a fix for this?
Pages not loading after activation
I HAVE BEEN USING THE EVAL VERSION FOR A WHILE AND I THINK THAT IT IS GREAT SO I UPGRADED TO THE PLUS VERSION. I CLICKED THE LICENCE TAB AND BROWSED TO THE FILE AND ACTIVATED IT SUCCESSFULLY. NOW AFTER LOGIN PAGE AND I TYPE USERNAME AND PASSWORD, I GET NO OTHER PAGES TO LOAD, THEY ARE JUST BLANK. I HAVE RESTARTED SERVER AND SERVICES, BUT NO LUCK. SOMEONE SUGGESTED ACTIVEX, BUT IT LOADED THE EVAL VERSION CAN ANYONE HELP???
Service Desk Plus: Error when setting a reminder
We are running Service Desk 7011. We encounter an error (Add Reminer: Failure) in ReminderDisplay.do when attempting to set a reminder that has reminder notes greater than 100 characters. This is probably a field size limitation but shouldn't the application not allow a user to enter more than 100 characters if it is beyond it's limits? Thanks!
Assigning a value to a field in multiple workstations
Is it/will it be possible to apply a value to a Workstation field, but to say 100 workstations at a time? I'm thinking along the lines of a rental charge for a Workstation that is the same for all workstations. Rather than having to go in to each workstation record and manually enter the value I would like to say "use this value for all workstations" similar to the Quick Configuration wizard that is available in OpManager 7. Thanks.
SC Plus bugs
I am in the process of testing a demo of Support Center Plus. Version 6.5.0 Build 6500. I dont even know if it is worth listing these bugs with the release of version 7.0 due out soon???? But just incase, here they are. Maybe somebody else has already posted/seen these issues. Maybe there is a location on the forums for bug postings. If not, a sticky for bugs would probably be a good thing. 1. Usernames/password sent as plain text in web address bar when logging in through the Self Service Web Portal
action taken on approval
Hi all i have created a template for access request, where in the technician has to take approval from the manager for further processing the access request. each time the technician sends a mail for approval, as soon as it is approved, he gets two emails. any idea y it happens?? thanks!!!!!!!!!!!!
Bar code on SD
Is there any way or any software that allow bar code reading into SD? Regards, Nuno
Exchange
i need the mailbox whitout user in AD Cristian
google maps fullscreen
Hello, It is possible the Google maps in fullscreen to start? Luxor
Changes - Assets
Is there anywhere i can see all the changes that have happened on a particular assett. I am wanting to go to the asset and see a history of changes that have been requested and approved against a particular server
Standard restore procedures
I am running SDP 7010 on Ubuntu 7.10. 1. Backups - I have a good backup. 2. Where to is the restore procedures? 3. Why in need to restore? I start the server, it seems to completely start up, but i cannot access http://localhost thanks Scott
Compare and Contrast with other tools? ISP Market?
Hi, I am scouting for Netflow based tools for use in an ISP environment with about 20+ geographically distributed routers. We would like to do basic network intelligence gathering (top customers, top applications, etc) as well as detect for anomalies (mainly DoS, route misconfigurations, etc). The NetflowAnalyzer online demo looked quite impressive! Do you have any white paper that compares and contrasts NetflowAnalyzer with other Netflow tools, open source and commercial (nfsen, flowtools, Caligare,
rename device - IP to Hostname
hi, i added a device manual. if i now change to the server page the device is listed with IP how can i change it to the machinename? i added the machine with the ip address cause i got some error when i use the hostname ? some ideas ?
OpManager no longer sends out alerts
I am using the Free edition of OpManager 6.0 (build 6010) Everything was find until last week in terms of sending out alerts when a problem was detected. I've checked the SMTP settings and all are set. A test mail is delivered without issue. Each server has a notification profile attached to it indicating to send mail when an issue is encountered. Does anyone know why this could be happening?
Upgrade to 7 now or wait?
Hi All, We would like to upgrade to V7 (from 6.15), however would really appreciate some advice feedback on the V7.11 We are hoping that in V7 a few of issues that exist in v6 have been addressed. 1. Searches return a blank screen 50% of the time. 2. SD+ crashes intermittently with a 500 error / browser crashes when editing notes. 3. Over all speed increase over V6 Also what�s the general consensus: Is V7.11 up to the job in a busy helpdesk environment or are there some show stoppers in there at
Enhancement Automatic Routing
Enhance the email auto-request generations engine with regular expressions for more intelligence, multiple criteria. Also allow more than just auto-assignment, but auto categorize, prioritization (such as users who are in 'executive' group get top priority), and special rules for systems that receive tickets from automated sources (i.e. An application that automatically generates an emailed request in a failure event won't be a requestor, and it won't need to receive email responses).
Migration to Enterprise Version
Is it possible to change SD versions? If i have a "normal" version can i migrate to Enterprise version? If so what steps shall i need to follow? Regards Nuno
Extensibility through Web Services/SOAP/XML/WSDL
Add extensibility features for ServiceDesk (and other AdventNet tools) to build our own integration interfaces using web services technologies through published WSDLs. SOAP, XML, remoting, and mashup technologies to allow other people to build modules that would plug into ServiceDesk to allow enhance and use necessary services.
Request Firewall Analyzer
I�ve a question for a prospect customer onto Firewall Analyzer: 1) How many license they must buy for monitoring logs of a cluster PIX/ASA (2 devices) and another cluster CheckPoint (2 devices) both cluster are configurated Active/Stanby. I think is necessary 4 license, it is correct? 2) For Check Point they know if the version R65 NGX is supported? And if possible analyzer log in real time and how can configure? 3) Is ready a Manual for last version Firewall Analyzer 5 ?
How to specify SNMP v2c in Custom Monitor?
MIB Browser works for an OID with SNMP v2c setting but the same OID does not work in a new Custom Monitor. I tried to specify the Customo Monitor to use SNMP v2c but could not find that setting. This is for monitoring BigIP LTM1500 Memory Usage OID .1.3.6.1.4.1.3375.2.1.1.2.1.45. I added it using Bulk Add. Any help would be appreciated. Thanks.
AppMan V8.1/linux Custom monitors/actions $VARS
Hi there! I've created two custom Monitor to check the health of my DRBD filesystem on two linux servers using a monitoring script template, Everything works fine at this level. When I create an action to send a custom E-mail for these custom monitors, I receive E-mails with $HOSTNAME, $HOSTIP instead of the hostname of the host and its IP address. These servers (appman server included) have no access to Internet, I suppose it has something to do with Name resolving but all these servers are in the
How to set standard language for all users in ServiceDesk
We have a standard ServiceDesk Plus license (not Multilanguage). In our demo all user got Norwegian as their language. When we put in the license-file all users got English as language. How can I set standard language to "NO"?
SupportCenter Plus 7.0 Release Update
Hi, We apologize for the delay in the Service pack 7.0 release. We are trying our level best to get the Service Pack released at the earliest within 3 to 4 weeks time. The Service Pack is under QA. We are testing the Service Pack across various platforms and scenarios. Thank you for your understanding and support. Thank you Ganesh KB 8) SupportCenter Plus Support Assuring Best Support Always.....
Is it possible for me to store solutions in network share ?
Hi I've the following query regarding SupportCenter Plus: We are using SupportCenter Plus mainly for Knowledgebase. In this case we would like to know if we can install SupportCenter Plus in one machine and point the Solutions part to create solutions in a network path. Is this feature available and also we would like to know the maximum limit for creating solutions. Thanking you in advance. Regards Britto Sidhan
Uppercase username causes HTTP 400 Error
A user of mine is getting an "HTTP Status 400 - Invalid direct reference to form login page" error when attempting to logon with an uppercase Username. This issue appears to only affect Requesters. When a Technician or Admin enters an uppercase Username, the system concantenates it back to lower-case and logs the person in. We have replicated the error with multiple Requesters. SDPlus 2007, Build 7009
Custom Reports
I am trying to create a custom report that shows all requests and their resolutions but there is no field option to show who the resolution is submitted by. Does anyone know how I could get that type of report?
Problem reports (version 8.0 - 8.2)
When I select "Last Month" for the creation of a report for a monitor, the resulting graph has the correct header but the image shows the data from the 1st of the previous month like asked but goes through to the current date instead of the last day of the previous month. Example: If on the 10th of march, I ask of the CPU-Usage for a machine & select "last month" I will get a graph for the time period of the 01/02/08 - 10/03/08 This happens even if I give a date range manually Robert Standbridge
Solaris CPU and Disk Dials/Reports
I have a bunch of servers running Solaris that do not show the Dials or report information for CPU or Disk Utilization. The dials and reports for Memory work fine. I can do snmpwalks and retrive all the information I need, what can be done to correct this?
Exit code is 127
Hello, I suddenly got an "Exit code 127" using script monitor. Indeed, the Output File was not created. I don't understand, because when I lauch the script "by hand" it works nice and the Output File is well created ! What means this exit code which was returned by App Manager ? Thanks for your answer. Thierry Lépicier
Scheduled Device Backup
I am having issues with some of my scheduled backups. I have thirty seven devices being backed up and for some reason fifteen of them fail each time. I can successfully back them up manually and I have checked all the credentials and they all are correct. I have no idea where it fails or what is causing it. Can you help? Version 5.0.1 Build 5010 Java Version 1.5.0_11-b03 We are licensed for one hundred devices. Thanks, Joe Duea Cross Telecom
Backup Scheduling - no files shown - yet they are there?
I've setup backup scheduling in version 7.0.0 Build 7011. So far everything works fine (aside from having to change the attachment parameter manually in the globalconfig table), except that the backup files (which do exist in the folder on the server) are not showing up in the web interface. All that is shown is "Backup not available". Anyone have a fix for this? It would be nice to be able to manually delete these backup files through the web interface if needed.
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