roles and rights
Hi,
I want some Requesters be able to view some reports. e.g. my CFO wants a list of all open and all closed requests of the last quarter. But to create reports he has to be a technician, doesn't he?
I don't want him to work on any requests, since he is no IT-personel. And I don't want to spend a whole license for him.
Is there any way, a Requester can create reports without being a technician?
I also want my IT-staff to change the due-date of a request.
By default SLA-assignments create a due-by date. Often requesters send in requests some time before the request should really be closed (e.g. new workers in the company or purchase of a new PC). So every technician must have administrator-rights to change the due-by date. Not good!
Is there a way to achieve this?
Juergen
I want some Requesters be able to view some reports. e.g. my CFO wants a list of all open and all closed requests of the last quarter. But to create reports he has to be a technician, doesn't he?
I don't want him to work on any requests, since he is no IT-personel. And I don't want to spend a whole license for him.
Is there any way, a Requester can create reports without being a technician?
I also want my IT-staff to change the due-date of a request.
By default SLA-assignments create a due-by date. Often requesters send in requests some time before the request should really be closed (e.g. new workers in the company or purchase of a new PC). So every technician must have administrator-rights to change the due-by date. Not good!
Is there a way to achieve this?
Juergen