SLA/Overdue status not changing
When a request is re-prioritized the overdue flag is only updated if the new priority is managed by an SLA.
I have 4 SLA-managed priorities and a fifth that is not.
When a request is reprioritized to the non-SLA managed priority, the overdue status should be set to no or false. Currently, it remains set to true.
I am running SDP 7011.
I have 4 SLA-managed priorities and a fifth that is not.
When a request is reprioritized to the non-SLA managed priority, the overdue status should be set to no or false. Currently, it remains set to true.
I am running SDP 7011.
Topic Participants
kpatten
ServiceDesk Plus
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?